Trust Score 72/100 · 4 sources · 14,117 reviews · updated 16 Oct 2026
Lovevery reviews
In short
Is Lovevery legit?
Lovevery scores very differently by source. Trustpilot averages 1.4 from 181 reviews, with 129 (71%) at one star. BBB gives a grade F with 37 complaints in 3 years. The App Store shows 4.96 from 13,738 ratings and Google Play shows 4.5 from 188 reviews, but those two score the app, not the shop.
Trust Score 72/100 from 14,117 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 14,117
As of 16 Oct 2026 · How we score
AI summary
Lovevery scores very differently by source. Trustpilot averages 1.4 from 181 reviews, with 129 (71%) at one star. BBB gives a grade F with 37 complaints in 3 years. The App Store shows 4.96 from 13,738 ratings and Google Play shows 4.5 from 188 reviews, but those two score the app, not the shop.
- Toy quality is the most common praise. Reviewers describe the play kits as well made, durable and still used by older siblings, though many call them pricey. Trustpilot
- Parents say the kits match each child's developmental stage. Several say the toys stay popular well past the listed age. Trustpilot
- The app earns very high ratings (4.96 on the App Store, 4.5 on Google Play). Reviewers like the activity ideas, milestone tips, articles and videos, especially first-time parents. App Store
- Some reviewers report helpful support. Examples include a quick return label for an accidental double order and a fixed subscription problem. Trustpilot
- Unwanted subscriptions and unexpected charges are the biggest theme. Reviewers say a single kit or gift purchase turned into an ongoing subscription they did not know about, then struggled to cancel or get refunds. Trustpilot
- Support is described as slow or unreachable. Reviewers mention no phone number, chatbot or AI replies, and emails unanswered for weeks. Trustpilot
- Late, lost or incomplete orders are common. Reports include kits delayed by a month or more, missing hardware on the play kitchen and playshelf, and missing items. Trustpilot
- The app has had crashes, sign-in and email verification problems. Many Google Play one-star reviews in 2025 were about crashes on opening, and some login complaints continue in 2026. Google Play
- Reviewers dislike that app content is locked behind a subscription, even for people who already own the kits. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.4 / 5 | 181 | 16 Oct 2026 |
| App Store | 5.0 / 5 | 13,738 | 16 Oct 2026 |
| Google Play | 4.5 / 5 | 188 | 16 Oct 2026 |
| BBB | 1.0 / 5 | 10 | 16 Oct 2026 |
Delivery, returns
and support
How is Lovevery delivery?
Delivery is a frequent complaint on Trustpilot and BBB. Recent reports include a kit not arriving for a month, a kitchen taking about three months, a delayed Babbler kit with no warning, and parcels sent to the wrong address. Some reviewers praise quick shipping, but they are in the minority in the sample.
How do Lovevery returns work?
BBB complaints describe a return window that expired because kit changes were not communicated, a request for a medical letter to process a return, and refunds that arrived weeks late. The brand's BBB replies say refunds were issued after escalation. One Trustpilot reviewer reports an easy return label for a duplicate kit. Handling appears inconsistent.
How is Lovevery customer support?
Support is the weakest area in the written reviews. Trustpilot and BBB reviewers report waiting 2 weeks or more for replies, being sent in circles by chatbots, and having to send several emails for simple fixes. A few reviewers say agents were quick and helpful, and some BBB cases were resolved after escalation.
How is Lovevery quality?
Toy quality is generally praised as sturdy and well designed. Complaints focus on larger items and specific products. These include missing or incomplete hardware on the $300+ play kitchen, a playshelf board that split, and a motor that broke on a sink toy. Two safety complaints, one on BBB and one on Trustpilot, say the Heavy Opposites Ball contains steel microbeads that a dog opened and swallowed. A 2023 BBB complaint says an 'organic' nap mat contains polyester.
What customers say
about Lovevery
We've purchased several of their playkits and books, all of which are well-made and have withstood multiple kids.
Aboslute scam, I dont even have kids and was set into a subscription I never head of
So much informational content and so easy to manage your subscription.
They stored my card info and charged me for a subscription I never ordered!!!AI chat emails and nobody to talk to or fix the issue!!!!
Our original box was missing screws #011, #012, and #013 needed for assembly.
Useless app, forcing you to buy a subscription to use it, regardless of what you already bought.
Questions about
Lovevery
Is Lovevery legit?
Lovevery is a real company that ships real products, and many reviewers praise the toys and the app. Trust ratings are poor, though. Trustpilot averages 1.4 from 181 reviews, and BBB gives an F with 37 complaints in 3 years. Most complaints are about subscriptions, charges and support, not about non-existent products.
Does Lovevery sign you up for a subscription automatically?
Many reviewers say yes. Trustpilot and BBB reviewers report that buying one play kit or a gift enrolled them in a recurring subscription, sometimes with an account they never created. The brand's replies say the terms are shown at checkout. Read the checkout page carefully and check for confirmation emails.
How long does Lovevery delivery take?
The data gives no standard delivery time. Some reviewers say shipping was quick, but others report waits of a month or more, a kitchen taking about three months, and kits delayed without notice. Delivery problems appear in both Trustpilot and BBB reviews.
Can I return Lovevery play kits?
Returns are possible, but reviewers report mixed results. One Trustpilot reviewer got a return label quickly for a duplicate kit. BBB complainants describe expired return windows, slow refunds and a demand for a medical letter. The brand says refunds were issued once cases were escalated.
Does Lovevery reply to bad reviews?
It depends on the platform. It has a 0% reply rate on Trustpilot. It answers 56.7% of Google Play reviews, mostly with short app update notes, and 34% of BBB reviews with formal resolution statements.
Ask the agent
about Lovevery
Try one of these:
Sources
Brand replied to 34% of reviews
BBB grade F, 37 complaints in 3 years
As of 16 Oct 2026
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