Trust Score 73/100 · 5 sources · 566,968 reviews · updated 16 Oct 2026
Lookfantastic reviews
In short
Is Lookfantastic legit?
Lookfantastic scores 4.6 from 431,587 Trustpilot reviews, with 83% rated five stars, and 4.88 from 133,274 App Store ratings. Sitejabber (2.1 from 650 reviews) and Reviews.io (1.28 from 1,437 reviews) are far lower, with over 90% one-star ratings. Shoppers praise prices and fast delivery, but reviewers on every site report missing items, lost parcels and hard-to-reach support.
Trust Score 73/100 from 566,968 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 566,968
As of 16 Oct 2026 · How we score
AI summary
Lookfantastic scores 4.6 from 431,587 Trustpilot reviews, with 83% rated five stars, and 4.88 from 133,274 App Store ratings. Sitejabber (2.1 from 650 reviews) and Reviews.io (1.28 from 1,437 reviews) are far lower, with over 90% one-star ratings. Shoppers praise prices and fast delivery, but reviewers on every site report missing items, lost parcels and hard-to-reach support.
- Fast delivery is the most common praise. Many Trustpilot reviewers report orders arriving the next day or within a few days, and some App Store and Sitejabber reviewers say the same. Trustpilot
- Good prices, discounts and a wide range of brands. Reviewers say products are cheaper than elsewhere and mention the points scheme and Klarna payment options. Trustpilot
- The website and app are described as easy to use, with a simple checkout. The App Store rating is 4.88 from 133,274 ratings. App Store
- Some shoppers say support fixed their problem, including a full refund on a faulty item and a delayed order handled with a goodwill gesture. Reviews.io
- Staff at the Altrincham store are described as helpful and knowledgeable. This is only a store listing with 20 reviews (12 five-star), so it says little about the online shop. Google
- Missing or wrong items. Several recent Trustpilot reviewers say a perfume order arrived with only a free sample inside. Reviews.io, Sitejabber and App Store reviewers also report wrong or missing products. Trustpilot
- Lost or very late parcels and slow refunds. Reviewers report orders marked lost in transit, items undispatched for days or weeks, and refunds taking longer than promised. Reviews.io
- Support is hard to reach and does not resolve problems. Reviewers cite no phone number, a chatbot that cannot help, and repeated waiting. Some say their account was closed after they disputed a missing order. Trustpilot
- Misleading product claims or contents. Reviewers report a gift set with a 15ml item instead of the advertised 30ml, a refill sent instead of a full product, and anti-wrinkle claims not met. Reviews.io
- App bugs and discount codes that fail. Recent App Store reviews mention freezing and slowness. Sitejabber and App Store reviewers say promo or new-shopper codes would not apply. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.6 / 5 | 431,587 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 133,274 | 16 Oct 2026 |
| 3.5 / 5 | 20 | 16 Oct 2026 | |
| Sitejabber | 2.1 / 5 | 650 | 16 Oct 2026 |
| Reviews.io | 1.3 / 5 | 1,437 | 16 Oct 2026 |
Delivery, returns
and support
How is Lookfantastic delivery?
Reviews are mixed. Most Trustpilot reviewers in the sample report quick, well-packaged deliveries, some next day. Complaints centre on parcels left outside or misdelivered by couriers such as Evri and Royal Mail, orders split into separate parcels, and parcels declared lost after a wait of several days. Older Sitejabber and Reviews.io reviews describe long delays to Ireland, Cyprus and Hong Kong.
How do Lookfantastic returns work?
Reviewers on Reviews.io and Sitejabber report returns as the weakest area. Complaints include refused returns on opened items, shoppers paying return postage, a returned item the warehouse could not find, and refunds not paid after goods were sent back. One reviewer said a faulty item was returned to them unchanged. A few say a refund came through after a long wait. Trustpilot reviewers say little about returns.
How is Lookfantastic customer support?
Support is the main reason for low ratings. Reviewers on Trustpilot, Reviews.io and Sitejabber describe no phone line, a chatbot, slow replies and unresolved disputes. Some Trustpilot reviewers say the brand's replies ask for contact details but never lead to action. A minority on Reviews.io and Sitejabber report quick, helpful responses and goodwill refunds.
How is Lookfantastic quality?
Reviewers mostly say products arrive as described and work, including perfume, hair care and make-up. Complaints include a leaked product that damaged other items, an expired product, a broken spray, an allergic reaction, and doubts about authenticity on one older Sitejabber review. Some Reviews.io entries are spam unrelated to the brand, so that source should be read with care.
What customers say
about Lookfantastic
Look Fantastic provides top quality, well known products at incredible prices, excellent choices of beauty products from hair to skin care, cosmetics, many more
I placed an order worth £270 which never arrived.
App just freezes constantly
Had a fantastic makeover today staff were AMAZING and very knowledgeable and used great products i really reccomend
Their communication is non existent just using bots to repeat the same information over and over again.
One of the products in my Look Fantastic order leaked, soaking and damaging the packaging of several other items.
Questions about
Lookfantastic
Is Lookfantastic legit?
Many orders arrive without trouble. Trustpilot shows 4.6 from 431,587 reviews, 83% of them five-star, and the App Store shows 4.88 from 133,274 ratings. Sitejabber (2.1) and Reviews.io (1.28) are much lower, with over 90% one-star ratings. Complaints focus on missing items, lost parcels and support, not on shoppers receiving nothing at all. Some Reviews.io entries are unrelated spam.
How long does Lookfantastic delivery take?
Trustpilot reviewers often report delivery the next day or within a few days. Sitejabber reviewers mention 48 hours or 3 days in the UK. Others report delays of 10 days or more, lost parcels and splits into several deliveries. Overseas orders in older reviews took weeks.
Can I return Lookfantastic products?
Returns are possible, but reviewers report friction. Complaints include refused returns on opened items, paying for return postage, and refunds delayed or not paid after goods were sent back. Some say a refund eventually arrived. Reviewers with allergic reactions or faulty goods described the process as complicated.
Does Lookfantastic reply to bad reviews?
Rarely. The Trustpilot reply rate is 8.5%, and Sitejabber, Reviews.io and the Google listing show 0%. Trustpilot replies are templated and ask the reviewer to check a message in their account. Some reviewers say nothing came of it.
Is Lookfantastic worth the price?
Many reviewers say prices and discounts are good and cheaper than other shops, and mention free delivery offers and a points scheme. A few App Store reviewers say it costs more than Notino or other rivals. Reports of codes failing mean the advertised discount may not always apply.
Ask the agent
about Lookfantastic
Try one of these:
Sources
- 5359,525
- 418,608
- 38,510
- 26,344
- 138,600
Brand replied to 9% of reviews
As of 16 Oct 2026
- 512
- 40
- 31
- 20
- 17
Brand replied to 0% of reviews
Google Maps listing: LookFantastic Altrincham
Rating data from Google · As of 16 Oct 2026
- 576
- 414
- 311
- 231
- 11,305
Brand replied to 0% of reviews
As of 16 Oct 2026
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