Trust Score 35/100 · 2 sources · 11 reviews · updated 16 Oct 2026
Liquid Death reviews
In short
Is Liquid Death legit?
Liquid Death holds a 2.1 rating on Trustpilot from 9 reviews, and all 9 reviews read are 1 star. On BBB it has a 1 out of 5 rating from 2 ratings, a C- grade and 3 complaints in 3 years. Both samples are small, and the Trustpilot score and star counts do not fully match.
Trust Score 35/100 from 11 public reviews across 2 sources, updated 16 Oct 2026. How we score
AI summary
Liquid Death holds a 2.1 rating on Trustpilot from 9 reviews, and all 9 reviews read are 1 star. On BBB it has a 1 out of 5 rating from 2 ratings, a C- grade and 3 complaints in 3 years. Both samples are small, and the Trustpilot score and star counts do not fully match.
- One long-term customer on Trustpilot called the original recipe a perfect product after drinking it for a couple of years. Their complaint was about the later recipe change. Trustpilot
- One Trustpilot reviewer says they like Liquid Death but objected to one of its commercials. Praise is rare in the data. Trustpilot
- In one BBB case the brand replied with specific times and said it resolved the issue by sending replacement items. This is the only documented fix in the data. BBB
- Customers report slow or missing replies from support. Several BBB complainants say they sent 3 or 4 emails with little or no help. BBB
- Customers report problems with merchandise orders. Complaints include missing items in a package, wrong tracking information, and a hoodie that was never shipped because the size was out of stock. BBB
- Customers say the drinks taste weak or bad. Reviewers describe them as fizzy water with a faint flavor, and one says the tea flavor does not taste like tea. Trustpilot
- Customers report a change for the worse after the recipe was reformulated with stevia and tall boy packs were dropped. Trustpilot
- Several reviewers call the product overrated or overpriced for what they see as plain water in a premium can. Trustpilot
Summary written by AI from 14 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.1 / 5 | 9 | 16 Oct 2026 |
| BBB | 1.0 / 5 | 2 | 16 Oct 2026 |
Delivery, returns
and support
How is Liquid Death delivery?
Customers report merchandise delivery problems. One order placed May 28, 2026 arrived June 6 with only 1 of 4 items. Another buyer was sent unreliable tracking and an order stuck in transit. A third waited about 3 weeks for a hoodie that never shipped. One BBB complaint about leaking, smashed cases was for an order placed through Staples, not the Liquid Death site. Data on drink delivery times is thin.
How do Liquid Death returns work?
The reviews say little about a formal return policy. One BBB complainant got replacement items after a missing-items complaint. Another received only an automated reply with a $5 coupon for damaged cases. One Trustpilot reviewer cancelled a hoodie order after a long wait. No refund timelines appear in the data.
How is Liquid Death customer support?
Support is the most common complaint. BBB complainants describe sending 3 or 4 emails, waiting days, and getting incorrect tracking information or no answer. A Trustpilot reviewer reports repeated apology emails with no action. One BBB case was resolved quickly once it was filed with BBB.
How is Liquid Death quality?
Customers report disappointing taste and value. Reviewers say the drinks are mostly water with faint flavor, the tea flavor does not match its description, and the stevia reformulation changed the taste for the worse. One review says only that quality is horrible. One reviewer claims aluminum cans are toxic, which is an opinion and is not verified here.
What customers say
about Liquid Death
Liquid Death customer support is truly awful. I had to send 4 emails and wait days before hearing back only to not receive any help whatsoever.
Paid for an item, received a shipping notification, never heard anything. I sent three emails trying to reach out to their support team, only to be told the item was out of stock?
Ruined a perfect product with Stevia. Nice knowing you for a couple of years…
It's just fizzy water with a very faint mango taste?
Overrated & overpriced soda water in a premium can.
I went on their website to file a complaint and it says that someone will reach out to you within 24 to 48 business hours sorry wait two days nothing comes
Questions about
Liquid Death
Is Liquid Death legit?
Reviewers describe receiving products from Liquid Death, so it does ship orders. Trust signals are weak, though. Trustpilot shows 2.1 from 9 reviews, all read reviews are 1 star, and BBB shows a C- grade with 3 complaints in 3 years. These samples are small.
How long does Liquid Death delivery take?
The data gives few firm timelines. One merchandise order took 9 days, from May 28 to June 6, 2026, and arrived incomplete. Another customer waited about 3 weeks for a hoodie that never shipped. Customers also report unreliable tracking.
Can I return Liquid Death products?
The reviews do not describe a clear return process. One customer got replacement items after a missing-items complaint. Another got only a $5 coupon for damaged cases bought through a retailer. Returns policy details are not in the data.
Does Liquid Death reply to bad reviews?
Rarely. The reply rate is 0% on Trustpilot and 20% on BBB. The BBB reply described a resolution with replacement items.
Is Liquid Death worth the price?
Many reviewers say no. They call it overrated and overpriced, describe it as fizzy water with a faint flavor, and report disappointing taste. This is based on a small sample of reviews, mostly negative.
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