Trust Score 80/100 · 3 sources · 15,259 reviews · updated 16 Oct 2026
Jacquemus reviews
In short
Is Jacquemus legit?
Jacquemus scores 4.1 out of 5 on Trustpilot from 14,657 reviews. About 70% are five-star and about 17% are one-star. Google shows 3.8 from 602 reviews, but that is a Maps store listing and only 5 reviews were read. BBB shows grade NR with 0 complaints in 3 years.
Trust Score 80/100 from 15,259 public reviews across 3 sources, updated 16 Oct 2026. How we score
- Rating sources
- 2
- Ratings counted
- 15,259
As of 16 Oct 2026 · How we score
AI summary
Jacquemus scores 4.1 out of 5 on Trustpilot from 14,657 reviews. About 70% are five-star and about 17% are one-star. Google shows 3.8 from 602 reviews, but that is a Maps store listing and only 5 reviews were read. BBB shows grade NR with 0 complaints in 3 years.
- Fast delivery and careful packaging are the most common praise. Many Trustpilot reviewers report parcels arriving quickly and in great condition. Trustpilot
- Reviewers describe the ordering process as easy and seamless. Some mention helpful notifications and fast shipping from abroad. Trustpilot
- Some reviewers report quick and no-fuss returns. One says a faulty bag was taken back without discussion and the full refund came within days. Another says a colour exchange and refund were very fast. Trustpilot
- Reviewers praise the tailoring, the look of the pieces and the product quality. They describe items as beautiful, perfect or excellent. Trustpilot
- Store visits get warm comments on Google. Reviewers describe friendly and attentive sales staff, short queues and a beautiful boutique. Only 5 Google reviews were read, so this is a small sample. Google
- Support is slow or silent. Reviewers report unanswered emails, repeated calls and contact forms with no reply, sometimes for weeks. Trustpilot
- Refunds and exchanges can drag on. Reviewers report waiting a month or more for a refund after a missing item or a wrong item. Others say they had to wait for a refund before they could reorder. Trustpilot
- Some items arrive damaged, wrong, missing or never arrive. Reviewers mention broken gift boxes, crushed bags, a missing item and parcels returned to sender. Trustpilot
- Several reviewers say the quality does not match the price. They cite dresses that felt like polyester, a bag with a faulty zip, shoes with imperfections and a bag where the brand called the damage normal wear. Trustpilot
- Gift wrapping is sometimes missing or wrong. Some reviewers also object to price changes, and one says a bag appeared at a much lower price on another site ten days after purchase. Trustpilot
Summary written by AI from 55 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.1 / 5 | 14,657 | 16 Oct 2026 |
| 3.8 / 5 | 602 | 16 Oct 2026 | |
| BBB | No star rating | 0 | 16 Oct 2026 |
Delivery, returns
and support
How is Jacquemus delivery?
Delivery gets mixed but mostly positive feedback on Trustpilot. Many reviewers report fast shipping and good packaging. Others report parcels that never arrived, a courier leaving a parcel in a garden against instructions, slow courier service and a bag that arrived half destroyed in an oversized box. A few reviewers say an order placed at the end of July had still not arrived by mid August. Google reviews cover store visits and say nothing about delivery.
How do Jacquemus returns work?
Returns experiences are split. Some reviewers report fast refunds and easy returns. Others report return labels that would not scan, no exchange option for a faulty item, and refunds that took a month or more. One reviewer worries about missing the 14 day return window because of the label problem. Google and BBB data say nothing about returns.
How is Jacquemus customer support?
Support is the weakest area in the Trustpilot reviews. Reviewers report multiple emails and calls without a useful answer, one reports 24 emails without a reply, and others describe a response arriving weeks after the first message. In-store staff are praised on Google. BBB shows 0 complaints in 3 years and a grade of NR.
How is Jacquemus quality?
Quality feedback is mixed. Trustpilot reviewers praise the tailoring and call products excellent or beautiful. Others report polyester-feeling dresses, a faulty bag zip, a printing error on a 170 euro T-shirt, shoes with defects at about 1,000 euros and wrinkled shorts sent in a small folded box. Most quality complaints come from higher priced items.
What customers say
about Jacquemus
The entire process was seamless from ordering to delivery. Package arrived in a timely manner and was well packaged!!!
Easy to place an order, but very bad delivery experience. 700€ bags thrown in a huge box arrived half destroyed.
Was a bit nervous to be disappointed after reading some reviews, however this was an amazing experience.
I went shopping with a friend yesterday- I don’t understand how a place like this doesn’t have a public restroom.
The brand denies that there is a manufacturing defect, attributing the issue to normal wear and tear, even though it is clear that the product is simply of poor quality.
Zonder enige discussie werd deze meteen teruggenomen en kreeg ik binnen enkele dagen het volledige bedrag terugbetaald.
Questions about
Jacquemus
Is Jacquemus legit?
Yes, the data points to a real brand with a large review base. Trustpilot shows 4.1 out of 5 from 14,657 reviews, with about 70% five-star. Google shows 3.8 from 602 reviews on a store listing. BBB shows grade NR and 0 complaints in 3 years. About 17% of Trustpilot reviews are one-star, mostly about support and refunds.
How long does Jacquemus delivery take?
The data gives no fixed delivery time. Many Trustpilot reviewers report quick delivery and good packaging. Others report delays of two weeks or more, parcels returned to sender, or items that never arrived.
Can I return Jacquemus clothes?
Yes, reviewers describe returns and exchanges. Some report easy returns with fast refunds. Others report return labels that did not scan, no direct exchange for faulty items and refunds taking a month or more. One reviewer mentions a 14 day return period.
Does Jacquemus reply to bad reviews?
Sometimes. The brand replies to 37.5% of Trustpilot reviews and 0% of Google reviews. Replies to bad reviews are polite and templated. They apologise and ask the reviewer to contact the team by phone or email.
Is Jacquemus worth the price?
Opinions are split. Some Trustpilot reviewers praise the tailoring and product quality. Others say quality and service do not match prices such as 170 euros for a T-shirt or about 1,000 euros for shoes. A few also mention price changes and discounts soon after purchase.
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