Trust Score 65/100 · 7 sources · 472,110 reviews · updated 16 Oct 2026
IKEA reviews
In short
Is IKEA legit?
IKEA's ratings split sharply by source. Trustpilot averages 1.4 from 31,037 reviews, with 77% of them 1 star. Reviews.io averages 1.51 from 1,655 reviews and BBB shows 1.1. The IKEA apps score 4.77 on the App Store (173,239 ratings) and 4.71 on Google Play (262,594 ratings), and those scores are about the apps, not orders. Sitejabber sits in the middle at 2.74 from 269 reviews.
Trust Score 65/100 from 472,110 public reviews across 7 sources, updated 16 Oct 2026. How we score
- Rating sources
- 7
- Ratings counted
- 472,110
As of 16 Oct 2026 · How we score
AI summary
IKEA's ratings split sharply by source. Trustpilot averages 1.4 from 31,037 reviews, with 77% of them 1 star. Reviews.io averages 1.51 from 1,655 reviews and BBB shows 1.1. The IKEA apps score 4.77 on the App Store (173,239 ratings) and 4.71 on Google Play (262,594 ratings), and those scores are about the apps, not orders. Sitejabber sits in the middle at 2.74 from 269 reviews.
- Google Play customers rate the app highly, with 224,875 of 262,594 ratings at 5 stars (about 86%). The App Store average is 4.77. Google Play
- Customers praise the affordable prices, modern designs, flat-pack convenience and the showroom layouts. Sitejabber and Reviews.io reviewers mention these most. Sitejabber
- Some customers report named staff who fixed damaged or faulty items quickly. Examples include replacement doors delivered within 24 hours and a smooth click and collect with a scratch resolved by phone. Trustpilot
- Some customers report deliveries that arrived on the promised date with nothing missing, including first-time online buyers in Spain and the UK. Trustpilot
- Customers like the app features, including self-scan in store, the points system and the kitchen planning tools. App Store
- Delivery problems are the most common complaint. Customers report cancelled or missed slots, split orders, missing boxes and repeated reschedules. Several BBB complaints involve orders of $5,000 to $10,000 or more. BBB
- Customer service is hard to reach and slow to resolve cases. Customers report long phone holds, automated systems that do not connect to a person, and cases open for weeks. Trustpilot
- Customers report refunds that are late, duplicated or never issued. BBB complaints about this are frequent, and BBB records 987 complaints in 3 years. BBB
- Kitchen orders and installations are a repeated source of anger. Customers report long delays, wrong parts, missing parts and installers who leave jobs half done. Sitejabber
- App users report frequent logouts, login failures and a broken Google Home link in the IKEA Home smart app since mid September 2026. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.4 / 5 | 31,037 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 173,239 | 16 Oct 2026 |
| Google Play | 4.7 / 5 | 262,594 | 16 Oct 2026 |
| 4.3 / 5 | 3,142 | 16 Oct 2026 | |
| Sitejabber | 2.7 / 5 | 269 | 16 Oct 2026 |
| Reviews.io | 1.5 / 5 | 1,655 | 16 Oct 2026 |
| BBB | 1.1 / 5 | 174 | 16 Oct 2026 |
Delivery, returns
and support
How is IKEA delivery?
Delivery is the weakest area in the web and BBB reviews. Customers report cancelled deliveries, missed time windows, orders split into several shipments, and paying delivery fees more than once. One Norwegian customer reports the second part of an order arriving 15 days after the first. Some customers report on-time deliveries with nothing missing. Typical delivery times are not stated in the data.
How do IKEA returns work?
BBB complaints describe returns and refunds as difficult. Customers report that As-Is items are final sale, that buy-back requires fully assembled items, and that return pickups were missed. Others report refunds that never arrived, duplicate charges, and a price adjustment request that was refused. Trustpilot reviewers report delays in getting damaged or missing parcels replaced. The data does not state IKEA's standard return window.
How is IKEA customer support?
Support is the most criticised area. Trustpilot customers in several countries report hold times of an hour or more and automated systems that never reach a person. BBB complaints describe weeks of calls and chats without a fix. A few Trustpilot customers praise individual agents who solved problems quickly.
How is IKEA quality?
Product quality opinions are mixed. Customers praise design, comfort and good value. Complaints include faded sofa upholstery after about a year, a sagging product under a 10 year warranty, blistering on a PAX wardrobe, a defective desk surface, and one dishwasher that did not heat. One customer reports kitchen doors flaking after seven years, which the store replaced. Few reviews focus on quality, as most concern delivery and service.
What customers say
about IKEA
I ordered a mattress from IKEA online and paid a very high delivery charge, only to receive a damaged product. I reported the damage immediately
Absolutely terrible customer service from IKEA for a $26,000 kitchen purchase.
Bought kitchen units 2018, they have been excellent up until they suddenly started flaking. Went to Ikea at Giltbrook Nottingham and all I can say the staff were so helpful and professional
mi primera compra por online y todo estupendo llegada del pedido en la fecha que me dijeron y no me falta nada está todo completo
No longer works with Google home :/
Duplicate charge, No resolution. 4 weeks and no product.I purchased furniture on July 11th.
Questions about
IKEA
Is IKEA legit?
Yes, IKEA is a large established retailer and customers report receiving their products. The complaints are mainly about delivery, refunds and support, not about fake shops. Trustpilot shows 1.4 from 31,037 reviews and BBB shows 1.1, with a grade of NR and 987 complaints in 3 years.
How long does IKEA delivery take?
The data gives no standard delivery time. Customers report slots booked about a week or more ahead, and some orders delayed by weeks after cancellations or splits. A Danish customer reports a corrected parcel arriving within days. Delivery reliability is the top complaint on Trustpilot, BBB and Reviews.io.
Can I return IKEA furniture?
Returns are possible, but BBB customers report problems. As-Is items are final sale, buy-back needs fully assembled items, and return pickups were missed. The data does not state the standard return window.
Does IKEA reply to bad reviews?
It depends on the platform. BBB shows a 49% reply rate and Google Play 18.6%. Trustpilot, Sitejabber and Reviews.io show 0%. BBB replies are formal and often offer a gift card.
Is IKEA customer service good?
Most reviews say no. Customers report long holds, automated phone systems and cases that take weeks. A few Trustpilot reviewers praise agents who replaced damaged items quickly.
Ask the agent
about IKEA
Try one of these:
Sources
- 53,288
- 41,226
- 3848
- 21,726
- 123,949
Brand replied to 0% of reviews
As of 16 Oct 2026
- 5224,875
- 419,701
- 36,107
- 22,469
- 19,362
Brand replied to 19% of reviews
As of 16 Oct 2026
- 51,717
- 4875
- 3374
- 286
- 190
Brand replied to 0% of reviews
Google Maps listing: IKEA City - Stockholm Gallerian
Rating data from Google · As of 16 Oct 2026
- 5152
- 431
- 334
- 273
- 11,365
Brand replied to 0% of reviews
As of 16 Oct 2026
Brand replied to 49% of reviews
BBB grade NR, 987 complaints in 3 years
As of 16 Oct 2026
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