Trust Score 91/100 · 4 sources · 134,459 reviews · updated 16 Oct 2026
Home24 reviews
In short
Is Home24 legit?
Home24 holds 4.5 out of 5 on Trustpilot from 92,429 reviews, with 69% five-star and 8.5% one-star. The App Store shows 4.7 from 32,736 ratings and Google Play shows 4.5 from 6,978. Customers praise easy ordering and wide choice, while complaints centre on discount codes that cannot be used, late or cancelled deliveries, and weak help with marketplace items.
Trust Score 91/100 from 134,459 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 134,459
As of 16 Oct 2026 · How we score
AI summary
Home24 holds 4.5 out of 5 on Trustpilot from 92,429 reviews, with 69% five-star and 8.5% one-star. The App Store shows 4.7 from 32,736 ratings and Google Play shows 4.5 from 6,978. Customers praise easy ordering and wide choice, while complaints centre on discount codes that cannot be used, late or cancelled deliveries, and weak help with marketplace items.
- Customers report that ordering is quick and simple. Many Trustpilot reviews describe an uncomplicated checkout, and some mention that paying on invoice was possible on a first order. Trustpilot
- Customers like the wide range of furniture and decor, and say products are easy to find and well described, with clear dimensions and materials. Trustpilot
- Several customers say the price for what they get is good. Google Play has a 4.5 rating, with 75.6% of its ratings at five stars. Google Play
- Some customers report quick delivery and helpful service, including a callback in under 10 minutes and missing screws sent within 2 days. Google Play
- Visitors to the Berlin outlet store describe friendly staff, good advice and a fast, easy refund on defective sale items. This source is a store listing with only 5 reviews read. Google
- Discount and welcome codes often cannot be redeemed. Customers say the codes only work on items sold by home24 itself and not on marketplace items, and they call the promotions misleading. This is a recurring theme in the reviews read. Google Play
- Customers report items shown as in stock that are later cancelled or delayed by weeks. Some say they received no proactive updates and had trouble getting refunds. Trustpilot
- Marketplace orders cause the most frustration. Customers say the seller does not respond, home24 points to the seller, and returns or refunds become hard. They also say the marketplace seller is not made clear when buying. Trustpilot
- Delivery and shipping costs draw complaints. Customers mention extra shipping charges, kerbside-only delivery, and parcels left at the door by DPD. Trustpilot
- App problems are reported, including login failures, crashes, wishlist errors, a basket that fails, and outdated delivery status. Some customers also find the app cluttered. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.5 / 5 | 92,429 | 16 Oct 2026 |
| App Store | 4.7 / 5 | 32,736 | 16 Oct 2026 |
| Google Play | 4.5 / 5 | 6,978 | 16 Oct 2026 |
| 4.4 / 5 | 2,316 | 16 Oct 2026 |
Delivery, returns
and support
How is Home24 delivery?
Delivery feedback is mixed. Some customers report fast delivery, in one case within 2 days. Others report weeks of delay after paying in advance, delivery dates pushed back repeatedly, early unannounced delivery, and parcels left unattended. Some say the app order tracking lags behind the real status.
How do Home24 returns work?
Returns of home24's own items seem to work, with one customer reporting a complaint handled and the item sent back the same day. Returns of marketplace items are the main problem. Customers say sellers abroad do not reply and home24 does not step in. One store customer reports an immediate full refund on defective outlet items.
How is Home24 customer support?
Support gets mixed reviews. Some customers report quick, solution-focused help. Others report slow written-only handling with no hotline, repeated offers of discounts instead of fixes, and being referred to the seller or carrier. One Trustpilot reviewer describes a payment reminder and a collection fee of 144.90 euros after a bill of 79.24 euros.
How is Home24 quality?
Most customers who mention quality say it is good or very good for the price. A smaller group reports damaged or incomplete deliveries, wrong items, scratches, doors that cannot be adjusted, and wrong dimensions. The sample does not allow a defect rate to be given.
What customers say
about Home24
Tv- Schrank bestellt zum sehr guten Preis und Qualität auch sehr gut. Lieferung einwandfrei und sehr schnell, innerhalb von 2 Tagen. SUPER!!
Wir haben am 15.09. einen Badezimmerschrank per Vorkasse bestellt. Laut Webshop sollte er zwischen dem 21. und 24. September geliefert werden. Bis heute (14.10.) ist die Ware nicht da
Verkäufer reagiert nicht, home24 tut auch nichts, nun bleibe ich auf den Sachen sitzen. Verkäufer sitzt irgendwo im Ausland.
Ich bat um Rückruf und wurde in weniger als 10 Minuten angerufen. Super lieber Mann. Wirklich ein super Service :-)
Leider habe ich weder den Anmelde 5% Rabatt einsetzten können, noch hat man mir den 20 Euro Neukundenbonus gewährt und das bei einer Bestellung von über 300 Euro
When I asked to return them, although on sale, the manager immediately instructed his team to fully refund me, without even asking too many questions.
Questions about
Home24
Is Home24 legit?
Customers generally rate it well. Trustpilot shows 4.5 from 92,429 reviews, the App Store 4.7 from 32,736, and Google Play 4.5 from 6,978. The negative reviews mainly concern late deliveries, unusable discount codes and marketplace sellers, not non-existent shops.
How long does Home24 delivery take?
Customers report anything from 2 days to several weeks. Some reviews describe delays beyond the date given at checkout, or items cancelled as out of stock. Others say deliveries came on time or early.
Can I return Home24 furniture?
Returns of items sold by home24 itself seem to work, according to customers. Marketplace items are harder. Several customers say the seller did not respond and home24 did not help.
Does Home24 reply to bad reviews?
It depends on the platform. Home24 replies to about 41.6% of Google Play reviews and 2% of Trustpilot reviews, and the Google Maps outlet listing has no replies. The replies are polite but templated and usually ask the customer to contact customer service.
Do Home24 discount codes work?
Many customers say they do not. Reviews report that codes and welcome bonuses often apply only to items sold by home24 and exclude marketplace items. Others note minimum order values and that only one code can be used per order.
Ask the agent
about Home24
Try one of these:
Sources
- 563,745
- 414,526
- 34,341
- 21,959
- 17,858
Brand replied to 2% of reviews
As of 16 Oct 2026
- 55,273
- 4978
- 3307
- 2107
- 1307
Brand replied to 42% of reviews
As of 16 Oct 2026
- 51,640
- 4298
- 3167
- 2107
- 1104
Brand replied to 0% of reviews
Google Maps listing: home24 Outlet Store Berlin
Rating data from Google · As of 16 Oct 2026
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