Trust Score 67/100 · 7 sources · 4,524,787 reviews · updated 16 Oct 2026
Home Depot reviews
In short
Is Home Depot legit?
Home Depot has a sharp split between channels. Trustpilot averages 1.7 from 7,008 reviews, Reviews.io 1.64 from 1,478, Sitejabber 2.81 from 1,457 and BBB 1.15 with 11,015 complaints in 3 years, though BBB also gives an A+ grade. The apps and store listings score far higher: App Store 4.82 from about 3.48 million ratings, Google Play 4.45 from about 1.03 million and the Google Maps store listing 4.3 from 5,163.
Trust Score 67/100 from 4,524,787 public reviews across 7 sources, updated 16 Oct 2026. How we score
- Rating sources
- 7
- Ratings counted
- 4,524,787
As of 16 Oct 2026 · How we score
AI summary
Home Depot has a sharp split between channels. Trustpilot averages 1.7 from 7,008 reviews, Reviews.io 1.64 from 1,478, Sitejabber 2.81 from 1,457 and BBB 1.15 with 11,015 complaints in 3 years, though BBB also gives an A+ grade. The apps and store listings score far higher: App Store 4.82 from about 3.48 million ratings, Google Play 4.45 from about 1.03 million and the Google Maps store listing 4.3 from 5,163.
- Store staff get repeated praise for being knowledgeable and going out of their way. Shoppers name help with paint, appliances, plumbing and loading heavy items. Google
- Stores are described as clean, organized and well stocked. The Google Maps listing scores 4.3 from 5,163 reviews, and about 84% of those are 4 or 5 stars. Google
- The mobile apps are rated highly overall. On Google Play about 75% of ratings are 5 stars, and the App Store average is 4.82. Several app reviewers call ordering quick and easy. App Store
- Product range and tool quality are praised. Shoppers mention long-lasting power tools, a good garden center and in-store pickup convenience. Trustpilot
- Delivery problems are the most common complaint. Shoppers report damaged items on arrival, repeated delays, cancelled slots and missed deliveries. One Reviews.io reviewer says a washer and dryer delivery was delayed seven times. Trustpilot
- Refunds and fixes for damaged or faulty orders are described as slow. Some BBB complainants report weeks or months and many calls before getting money back. BBB
- Installation and contractor work draws serious complaints, including misaligned doors, flooring and window projects, and unfinished jobs handled through third-party installers. BBB
- Phone and online support is criticized. Reviewers report long holds, being passed between departments and no clear answers. Trustpilot
- The apps are widely called slow, laggy and glitchy. Several recent reviews blame a new version, and others report login, checkout and verification code failures. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.7 / 5 | 7,008 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 3,479,771 | 16 Oct 2026 |
| Google Play | 4.4 / 5 | 1,028,466 | 16 Oct 2026 |
| 4.3 / 5 | 5,163 | 16 Oct 2026 | |
| Sitejabber | 2.8 / 5 | 1,457 | 16 Oct 2026 |
| Reviews.io | 1.6 / 5 | 1,478 | 16 Oct 2026 |
| BBB | 1.1 / 5 | 1,444 | 16 Oct 2026 |
Delivery, returns
and support
How is Home Depot delivery?
Delivery is the weakest area. Shoppers report items arriving damaged, deliveries delayed several times, cancellations shortly before arrival, and slots missed with no explanation. Some say they lost work days waiting. Appliance, flooring and lumber orders come up most. Some reviewers say delivery crews would not bring items inside or install them as paid for. A few sampled reviews say delivery went well, but they are the minority.
How do Home Depot returns work?
Experiences are mixed. One Trustpilot reviewer says in-store returns are fairly easy. Others report refusals without a receipt, including on a cash purchase, and a refused return on cut wire. For damaged online orders, BBB complainants describe pickups that never happen and refunds that take weeks or months. Sample sizes on this theme are small.
How is Home Depot customer support?
In-store help is often praised by name-level detail, while phone and online support gets poor marks. Reviewers report long holds, one Trustpilot reviewer says over 45 minutes, plus being referred between Home Depot, manufacturers and installers. BBB complaints often describe repeated calls with no fix. Note that BBB and Reviews.io skew toward people with problems.
How is Home Depot quality?
Product quality opinions are split. Reviewers praise tools, mowers and generators. Others report appliances arriving scratched or apparently used, an item sold that looked previously opened, a leaking faucet and failed animatronic electronics. Warranty and protection plan claims draw frustration, including repeated rejected claims. Workmanship by installers is a separate quality complaint on BBB.
What customers say
about Home Depot
Home Depot has delayed my washer and dryer delivery SEVEN TIMES and I have now been without a washer and dryer for almost FOUR WEEKS.
The new version of this app is very slow and unresponsive. I updated in October 2026. The previous version was much better.
The store is impressively clean, organized, and fully stocked across every department.
Purchased an online credenza unit with Home Depot and it showed up with a giant crack down the center panel - totally damaged.
We went there to choose paint, and the staff was very helpful. They helped us pick the right colors and gave us sample sizes to test at home
I was informed that without a receipt and because I paid cash they would not take it back. What a policy.
Questions about
Home Depot
Is Home Depot legit?
Yes. Home Depot is a major retailer with an A+ BBB grade. Review scores are polarized, though. Trustpilot is 1.7 from 7,008 reviews and BBB logs 11,015 complaints in 3 years, while the Google Maps store listing is 4.3 from 5,163 reviews.
How long does Home Depot delivery take?
The data gives no fixed timeline. Shoppers report quoted dates being missed, with delays of days to weeks on appliances and flooring, and some orders cancelled at short notice. Some report parts arriving in 7 to 8 days after paying for 2 to 3 day shipping.
Can I return Home Depot items without a receipt?
It may be difficult. One Sitejabber reviewer was refused a return on a cash purchase without a receipt. A Trustpilot reviewer says returns are fairly easy in general. Damaged online orders can take much longer to refund according to BBB complaints.
Does Home Depot reply to bad reviews?
Mostly only on BBB, where the reply rate is 49% and replies are formal letters. Trustpilot, Google Play, Sitejabber and Reviews.io show a 0% reply rate.
Is the Home Depot app any good?
Ratings are high, at 4.82 on the App Store and 4.45 on Google Play. Many recent reviews still complain that it is slow, buggy or hard to log in to and check out with. Some praise easy ordering.
Ask the agent
about Home Depot
Try one of these:
Sources
- 5692
- 4120
- 3128
- 2348
- 15,720
Brand replied to 0% of reviews
As of 16 Oct 2026
- 5775,738
- 4109,811
- 342,700
- 229,027
- 171,185
Brand replied to 0% of reviews
As of 16 Oct 2026
- 53,187
- 41,161
- 3419
- 2150
- 1246
Brand replied to 100% of reviews
Google Maps listing: The Home Depot
Rating data from Google · As of 16 Oct 2026
- 5307
- 4127
- 383
- 282
- 1702
Brand replied to 0% of reviews
As of 16 Oct 2026
- 5201
- 413
- 318
- 268
- 11,178
Brand replied to 0% of reviews
As of 16 Oct 2026
Brand replied to 49% of reviews
BBB grade A+, 11015 complaints in 3 years
As of 16 Oct 2026
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