Trust Score 89/100 · 5 sources · 276,806 reviews · updated 16 Oct 2026
Holland & Barrett reviews
In short
Is Holland & Barrett legit?
Holland & Barrett holds 4.2 out of 5 on Trustpilot from 22,646 reviews, with 67.5% giving 5 stars and 18.9% giving 1 star. The apps score higher: 4.83 on the App Store (181,118 ratings) and 4.79 on Google Play (72,838 ratings). The one Google listing is a single Oxford Street store (3.8 from 199 reviews), and Sitejabber has only 5 old reviews (3.6), so both are weak evidence.
Trust Score 89/100 from 276,806 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 276,806
As of 16 Oct 2026 · How we score
AI summary
Holland & Barrett holds 4.2 out of 5 on Trustpilot from 22,646 reviews, with 67.5% giving 5 stars and 18.9% giving 1 star. The apps score higher: 4.83 on the App Store (181,118 ratings) and 4.79 on Google Play (72,838 ratings). The one Google listing is a single Oxford Street store (3.8 from 199 reviews), and Sitejabber has only 5 old reviews (3.6), so both are weak evidence.
- Shoppers report that store staff are friendly, knowledgeable and quick to help. Many Trustpilot reviews name in-store advice on vitamins, supplements and skin or health concerns as the reason for 5 stars. Trustpilot
- Shoppers report a wide range of natural, organic and supplement products. Reviewers on Trustpilot, the App Store and Google Play often describe the range as broad and reliable. Trustpilot
- Shoppers report regular offers and good deals, such as 3 for 2 and buy one get one promotions. Some say prices beat Amazon. Trustpilot
- Many app reviewers call the app easy to use and easy to navigate. They like the visible discounts and quick delivery. App Store
- Click and collect is praised as convenient, with multiple collection points. Some reviewers also note that out-of-stock items were ordered in for them in store. Trustpilot
- Online orders marked as delivered but not received, missing items, and wrong-address deliveries are a frequent theme in 1-star Trustpilot reviews. Reviewers say refunds were refused or delayed. Trustpilot
- App login and discount code problems are widespread. App Store and Google Play reviewers report codes that are not recognised, failed logins, loyalty points that will not apply and crashes at payment. App Store
- Shoppers complain about fees and pricing. They cite a £1.99 click and collect charge on small orders, a free next day delivery threshold advertised as £30 but shown as £60 at checkout, and rising prices. Trustpilot
- Online support is described as slow or unhelpful. Reviewers report waits of 48 hours or more, bot-style replies and cases left unresolved for weeks. Trustpilot
- Stock accuracy is a recurring issue. Reviewers report items shown as in stock online but missing in store, and subscription items that are often unavailable. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.2 / 5 | 22,646 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 181,118 | 16 Oct 2026 |
| Google Play | 4.8 / 5 | 72,838 | 16 Oct 2026 |
| 3.8 / 5 | 199 | 16 Oct 2026 | |
| Sitejabber | 3.6 / 5 | 5 | 16 Oct 2026 |
Delivery, returns
and support
How is Holland & Barrett delivery?
Delivery reviews are mixed. Some Trustpilot, App Store and Google Play reviewers describe fast free delivery and quick service. Others report next day orders arriving two days late, parcels marked delivered but not received, one parcel left in a car photo rather than at the door, and missing items. One 2022 Sitejabber review criticises poor packing and Evri handling. The data does not give standard delivery times.
How do Holland & Barrett returns work?
Returns and refunds draw complaints on Trustpilot. One reviewer says a refund took up to 21 days even though the return was received almost immediately. Another was told a store visit and receipt were needed after being given different advice by an agent. Several say refunds for missing or undelivered items were refused. The sources do not state the official returns policy.
How is Holland & Barrett customer support?
Store staff are praised often. Online and phone support is where complaints concentrate. Trustpilot reviewers report email replies taking 48 hours, repeated contacts and no resolution. App Store and Google Play reviewers report unanswered messages and bot answers. A few Trustpilot reviewers say named agents solved complicated order problems well.
How is Holland & Barrett quality?
Product quality is mostly praised. Reviewers describe the supplements as genuine, high quality and effective, and natural products as dependable. Complaints are narrower: an open tea box with a missing teabag, a subscription tub that shrank from 900g to 780g at the same price, and a multivitamin brand that keeps changing.
What customers say
about Holland & Barrett
Fantastic staff, so willing to help and advise, and very knowledgeable, please keep investing in these wonderful staff members!
My order was marked as delivered, but I never received the package.
they aren’t responding, not recognised or don’t work - sort it out H&B
One of the best apps I've ever used. Very user friendly, easy to navigate, easy to filter, plenty of discounts.
Whilst products are good I fail to understand why it takes up to 21 days for an order to be refunded to your account when it has been returned almost immediately.
Really helpful staff in-store. Helped me save money by pointing out deals.
Questions about
Holland & Barrett
Is Holland & Barrett legit?
Review data points to a real, widely used retailer. It has 4.2 out of 5 on Trustpilot from 22,646 reviews, 4.83 on the App Store and 4.79 on Google Play. Some shoppers use words like scam after delivery or refund disputes, but these are a minority and mostly concern online orders.
How long does Holland & Barrett delivery take?
The data gives no standard time. Some reviewers praise fast free delivery. One Trustpilot reviewer's next day order arrived two days late, and another received an order a week after placing it. Check the free delivery threshold at checkout, as one reviewer says it differed from the email.
Can I return Holland & Barrett products?
Reviewers say returns are possible but refunds can be slow. One reports up to 21 days for a refund. Another was told to take an item to store and needed a receipt. Several report refunds refused for items missing or not received. The official policy is not in the data.
Does Holland & Barrett reply to bad reviews?
On Trustpilot, yes. The reply rate is 98.5%. Replies to 1-star reviews apologise and usually ask the reviewer to share contact details. On Google Play the reply rate is only 0.1%, and Sitejabber shows no replies.
Is Holland & Barrett worth the price?
Opinions are split. Many reviewers value the offers, the range and the in-store advice, and one says it was cheaper than Amazon. Others call some products pricey, say prices are rising, or object to the £1.99 click and collect fee on orders under £10.
Ask the agent
about Holland & Barrett
Try one of these:
Sources
- 515,295
- 41,831
- 3660
- 2570
- 14,290
Brand replied to 99% of reviews
As of 16 Oct 2026
- 560,279
- 410,046
- 32,511
- 20
- 10
Brand replied to 0% of reviews
As of 16 Oct 2026
- 599
- 443
- 313
- 29
- 135
Brand replied to 80% of reviews
Google Maps listing: Holland & Barrett - Oxford Street
Rating data from Google · As of 16 Oct 2026
Trust checks
Checks
Something wrong here?
Tell us and we'll respond within 72 hours. If you represent Holland & Barrett, you can claim this page.