Trust Score 73/100 · 3 sources · 14,444 reviews · updated 16 Oct 2026
Hoka reviews
In short
Is Hoka legit?
Hoka scores 3.7 out of 5 on Trustpilot from 14,327 reviews, with 60.6% giving five stars and 23.9% giving one star. A Google listing for the HOKA Store in Costa Mesa, CA shows 4.2 from 111 reviews, but it covers one store and not the online shop. Sitejabber shows 1.96 from only 6 reviews, which is too few to be reliable.
Trust Score 73/100 from 14,444 public reviews across 3 sources, updated 16 Oct 2026. How we score
- Rating sources
- 3
- Ratings counted
- 14,444
As of 16 Oct 2026 · How we score
AI summary
Hoka scores 3.7 out of 5 on Trustpilot from 14,327 reviews, with 60.6% giving five stars and 23.9% giving one star. A Google listing for the HOKA Store in Costa Mesa, CA shows 4.2 from 111 reviews, but it covers one store and not the online shop. Sitejabber shows 1.96 from only 6 reviews, which is too few to be reliable.
- Customers report that the shoes are very comfortable and cushioned, including wide fits and relief for plantar fasciitis. Trustpilot
- Many Trustpilot reviewers describe fast, on-time delivery and an easy website and ordering process. Trustpilot
- Customers report easy size exchanges, and the membership perk of free delivery and returns with a 30 day trial is praised. Trustpilot
- Shoppers at the Costa Mesa store praise attentive, patient staff and a wide choice of styles and sizes. This is a single store listing. Google
- One Google reviewer says a pair has lasted 5 years. A Sitejabber reviewer from 2022 calls the shoes among the best they have worn. Google
- Customers report shoes wearing out early. Examples include soles peeling, mesh tearing, heel counters failing and insoles detaching within 2 to 12 months. Trustpilot
- Customers report warranty claims being refused as normal wear and tear, or because a receipt was missing, even with photo evidence. Trustpilot
- Customer service is described as slow, repetitive and unhelpful. Reviewers cite weeks without resolution and web chat replies taking about 3 days. Trustpilot
- Delivery problems include late next-day orders, parcels lost or marked delivered but not received, wrong items and wrong sizes sent. Trustpilot
- Some customers report strict return windows and slow refunds, and a few say sizing varies between models such as the Clifton 10 and 11. Trustpilot
Summary written by AI from 61 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.7 / 5 | 14,327 | 16 Oct 2026 |
| 4.2 / 5 | 111 | 16 Oct 2026 | |
| Sitejabber | 2.0 / 5 | 6 | 16 Oct 2026 |
Delivery, returns
and support
How is Hoka delivery?
Opinions are split. Many Trustpilot reviewers report delivery in 2 to 3 days or on the promised day, and a Google reviewer says an online order arrived 3 days later. Others report next-day orders arriving 2 to 4 days late, parcels stuck with the carrier for 10 days, wrong or missing items, and boxes arriving stained. One Sitejabber reviewer from 2022 never received an order.
How do Hoka returns work?
Customers report exchanges for a different size as quick and easy, and one member cites free returns with a 30 day trial. Complaints concern short windows, such as a 10 day exchange limit cited in a German review, and a month-old order with no recourse. A 2024 Sitejabber reviewer waited about 3 weeks for return processing. A 2022 Sitejabber reviewer found the return policy very friendly.
How is Hoka customer support?
Support is the most common source of anger in low-rated reviews. Customers report repeated templated answers, no phone number, slow web chat and no response to messages. Warranty cases are often refused. A few Trustpilot reviewers say staff were willing to solve problems, and the store listing on Google gets praise for in-person service.
How is Hoka quality?
Comfort gets strong praise. Durability gets repeated criticism, including holes in the mesh within 5 months, soles peeling within a year and a reviewer reporting 2 failures out of 5 pairs. Long-time buyers say quality has dropped in recent Clifton versions. Some reviewers also report stained pairs and fit differences between models.
What customers say
about Hoka
Estoy encantada porque ademas me soluciona el problema del espolon y la fascia plantar
Wrong size ordered.easy quick return for a bigger size… extremely happy with my hoka trainers. (Bondi 9)
The heel counter of the shoes deteriorated so fast. Now it's not only ruining my runs but also my socks.
I paid to have next day delivery and it took 2 days to arrive. I messaged the vendor about this and received no response.
Within a year the threads on both shoes were gone and the sole started peeling off on both shoes
I have had these for 5 years and still holding strong
Questions about
Hoka
Is Hoka legit?
Customers report receiving real Hoka shoes, and many are happy with them. Trustpilot shows 3.7 from 14,327 reviews, with 60.6% five-star and 23.9% one-star. The Costa Mesa store listing on Google shows 4.2 from 111 reviews. Sitejabber shows 1.96 from only 6 reviews. The main complaints concern customer service and warranty, not fake orders.
How long does Hoka delivery take?
Many Trustpilot reviewers report delivery within 2 to 3 days, or on the promised day. A Google reviewer got an online order in 3 days. Some customers who paid for next-day delivery report waits of 2 to 4 days, and a few report lost or misdelivered parcels.
Can I return Hoka shoes?
Customers report exchanges for another size as easy. One member cites free returns and a 30 day trial. A Sitejabber reviewer says the window is 30 days, with a fight to get 60. A German review cites a 10 day exchange limit. Refunds have taken about 3 weeks in one 2024 report.
Does Hoka reply to bad reviews?
Yes, on Trustpilot. Hoka replies to 78% of reviews, usually with a short apology and a note that the case was passed to a support team. Replies are often templated. The Google store listing has a 100% reply rate, and Hoka has not replied to any of the 6 Sitejabber reviews.
Are Hoka shoes worth the price?
Customers praise the comfort, cushioning and wide fits, and one Google reviewer reports 5 years of wear. Others report shoes failing within 2 to 12 months and warranty claims refused, which makes the price feel high. Reviews suggest value depends on whether a pair lasts.
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