Trust Score 71/100 · 6 sources · 595,896 reviews · updated 16 Oct 2026
HelloFresh reviews
In short
Is HelloFresh legit?
HelloFresh scores 3.4 from 99,902 Trustpilot reviews, 3.9 from 6,433 Google listing reviews, and 4.68 and 4.5 for its apps on the App Store (279,841 ratings) and Google Play (208,432 ratings). Sitejabber is much lower at 1.74 from 804 reviews, and BBB shows 1.12 from 484 reviews alongside an A+ grade and 862 complaints in 3 years. Reviewers praise taste, variety and convenience. Complaints focus on unwanted charges, missing or spoiled ingredients, late boxes and price.
Trust Score 71/100 from 595,896 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 595,896
As of 16 Oct 2026 · How we score
AI summary
HelloFresh scores 3.4 from 99,902 Trustpilot reviews, 3.9 from 6,433 Google listing reviews, and 4.68 and 4.5 for its apps on the App Store (279,841 ratings) and Google Play (208,432 ratings). Sitejabber is much lower at 1.74 from 804 reviews, and BBB shows 1.12 from 484 reviews alongside an A+ grade and 862 complaints in 3 years. Reviewers praise taste, variety and convenience. Complaints focus on unwanted charges, missing or spoiled ingredients, late boxes and price.
- Reviewers report tasty, varied meals with easy recipe cards. On Trustpilot about 68% of ratings are 4 or 5 stars (67,782 of 99,902). Trustpilot
- Reviewers like not having to plan or shop for dinner. Several mention less food waste and learning to cook new dishes. Google Play
- Many reviewers say ingredients arrive fresh and well packed when the order goes right. Some say quality improved over time. Trustpilot
- The apps rate highly. App Store is 4.68 from 279,841 ratings. Google Play is 4.5, with 77% of its 208,432 ratings at 5 stars (161,312). App Store
- Reviewers report being charged for boxes they did not want. Common triggers are missed cancellation cutoffs, meals auto selected for them, and promo sign ups that start a subscription. This dominates BBB, where 1 star is the typical rating. BBB
- Missing ingredients and spoiled or rotten produce come up repeatedly. Some reviewers describe the same problem several weeks in a row. Trustpilot
- Reviewers report late, delayed or never delivered boxes. Some say warm food or damaged boxes on arrival. Trustpilot
- Reviewers say the service is pricey, portions can be small, and premium meals cost extra. Others say portions are generous or too large for two people. Trustpilot
- Reviewers report app problems such as crashes when skipping a week, rejected logins, discount codes that cannot be entered, and frequent forced updates. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.4 / 5 | 99,902 | 16 Oct 2026 |
| App Store | 4.7 / 5 | 279,841 | 16 Oct 2026 |
| Google Play | 4.5 / 5 | 208,432 | 16 Oct 2026 |
| 3.9 / 5 | 6,433 | 16 Oct 2026 | |
| Sitejabber | 1.7 / 5 | 804 | 16 Oct 2026 |
| BBB | 1.1 / 5 | 484 | 16 Oct 2026 |
Delivery, returns
and support
How is HelloFresh delivery?
Delivery is a mixed area. Trustpilot reviewers report boxes delayed by a day or more, one box still missing days after its scheduled date, and evening drop offs. BBB reviewers report boxes that never arrived and food that was not cold on arrival. Some Trustpilot and Google Play reviewers say boxes arrive on time and well packed. The data gives no typical delivery time.
How do HelloFresh returns work?
Reviewers do not describe returning food. They describe refunds and cancellations. BBB reviewers report refusals to cancel or refund orders that were charged but not yet shipped, and gift card balance disputes. Trustpilot reviewers report small credits, such as $7, for spoiled food rather than refunds. One older Sitejabber review says a recipe card QR code gets a refund for a bad ingredient. Some BBB entries concern other brands in the same group, so they are not all about HelloFresh.
How is HelloFresh customer support?
Support gets weak marks from low rating reviewers. They report long waits on call and chat, scripted answers, hard to find cancellation, and refusal to change orders. Some reviewers describe the cancel flow as misleading or slow. Others, mostly in older Sitejabber reviews, say support was friendly and fixed problems.
How is HelloFresh quality?
Reviewers split on quality. Many describe fresh, flavourful food and good ingredients, and one app reviewer says quality improved after the Refresh programme. Others report rotten or unripe produce, fatty chicken, punctured packs and missing items. Trustpilot reviewers in October 2026 still mention missing ingredients.
What customers say
about HelloFresh
The food is delicious; the recipes are easy to make and the variety of choices is wonderful.
There are times that I’m missing an ingredient in my kit and I’ve also have had my box delayed which then some of my ingredients have gone bad.
they market themselves to people with busy schedules, then exploit them by auto selecting food they don't want if they don't cancel in time.
The company does not issue a refund or cancel meals that were processed but not shipped.
Den wöchentlichen Großeinkauf kann ich mir durch HelloFresh sparen und es werden keine Lebensmittel verschwendet!
The food and recipes are always so good and interesting, however the portions are VERY small for the price.
Questions about
HelloFresh
Is HelloFresh legit?
Yes, it is a large operating business. Trustpilot has 99,902 reviews at 3.4, the app stores rate it 4.5 to 4.68, and BBB gives an A+ grade. BBB also lists 862 complaints in 3 years, and Sitejabber averages 1.74 from 804 reviews, mostly about billing and cancellation.
How long does HelloFresh delivery take?
The reviews give no standard delivery time. Reviewers report boxes arriving late, delayed by a day or more, or not at all. Others say boxes arrive on time. Check the delivery window and tracking in your account.
Can I cancel HelloFresh and get a refund?
Reviewers report that cancelling after the weekly cutoff does not stop the next box, and refunds for processed orders are often refused. Reviewers also report being charged after signing up with a promo code. Cancel before the cutoff and check the confirmation email. Small credits are commonly offered for missing or spoiled items.
Does HelloFresh reply to bad reviews?
Often, but not everywhere. It replies to 69% of Trustpilot reviews, 55.8% on Google Play, 49% on BBB and 9.8% on Sitejabber. Replies are polite and templated, and they direct the reviewer to support.
Is HelloFresh worth the price?
Reviewers are split. Fans say the convenience, variety and lack of food waste justify it. Others call it overpriced, mention small portions and extra charges for premium meals, and say groceries cost less.
Ask the agent
about HelloFresh
Try one of these:
Sources
- 545,671
- 422,111
- 315,468
- 26,392
- 110,260
Brand replied to 69% of reviews
As of 16 Oct 2026
- 5161,312
- 423,453
- 35,473
- 23,775
- 114,410
Brand replied to 56% of reviews
As of 16 Oct 2026
- 53,100
- 41,632
- 3598
- 2277
- 1826
Brand replied to 60% of reviews
Google Maps listing: HelloFresh
Rating data from Google · As of 16 Oct 2026
- 544
- 429
- 324
- 272
- 1632
Brand replied to 10% of reviews
As of 16 Oct 2026
Brand replied to 49% of reviews
BBB grade A+, 862 complaints in 3 years
As of 16 Oct 2026
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