Trust Score 69/100 · 2 sources · 54,090 reviews · updated 16 Oct 2026
Hawkers reviews
In short
Is Hawkers legit?
Hawkers scores 4.3 out of 5 on Trustpilot from 53,860 reviews, and 72% of them are 5 stars. About 17% are 1 or 2 stars. The Google Maps listing for the head office scores 1.7 from 230 reviews, and 79% of those are 1 star. That listing is not the online shop, so it mainly shows how people feel about order and support problems.
Trust Score 69/100 from 54,090 public reviews across 2 sources, updated 16 Oct 2026. How we score
- Rating sources
- 2
- Ratings counted
- 54,090
As of 16 Oct 2026 · How we score
AI summary
Hawkers scores 4.3 out of 5 on Trustpilot from 53,860 reviews, and 72% of them are 5 stars. About 17% are 1 or 2 stars. The Google Maps listing for the head office scores 1.7 from 230 reviews, and 79% of those are 1 star. That listing is not the online shop, so it mainly shows how people feel about order and support problems.
- Fast delivery is the most common praise on Trustpilot. Several recent reviewers say orders arrived in two to three days, and one says it came ahead of the estimate. Trustpilot
- Buyers like the designs, colours and shapes. Some say the glasses look just like the photos on the site. Trustpilot
- Many 4 and 5 star reviews describe good quality and good value for the price. One buyer says the glasses are not Ray-Ban level but are very good for much less money. Trustpilot
- Buyers like the two-for-one offers and the option to try models on the site before buying. Trustpilot
- Orders that never arrive, or arrive very late, with no answer from support. This is the main theme in the Google reviews, where buyers report waiting two weeks or more and sending many emails. It also appears in several recent Trustpilot reviews. Google
- Some buyers say the build feels cheap, plasticky or fragile, with stiff arms and squeaky hinges. A long-time buyer says quality has dropped over the years. Trustpilot
- Return costs and no direct exchanges. Buyers say they must pay return shipping for glasses that do not suit them, and that online orders cannot be swapped for another model or lens colour. Trustpilot
- Defective or wrong items. Buyers report glasses that arrived crooked, a lens outside the frame, or the same pair sent twice instead of two different ones. Trustpilot
- Several reviewers say the frames fit too tight or are smaller than expected. Trustpilot
Summary written by AI from 55 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.3 / 5 | 53,860 | 16 Oct 2026 |
| 1.7 / 5 | 230 | 16 Oct 2026 |
Delivery, returns
and support
How is Hawkers delivery?
Trustpilot reviewers mostly report quick delivery, often within two to three days. A minority report a missing parcel, a second failed delivery attempt, or a carrier slow to deliver. The Google reviews are far more negative. Buyers report orders unshipped or undelivered after two weeks and, in some cases, months, despite the advertised delivery times. The Google sample is only 5 reviews.
How do Hawkers returns work?
Trustpilot reviewers report that exchanges are not offered. Returns are accepted within 15 days of delivery through an online portal. Buyers say they pay the return shipping unless the item is faulty, and some find this unfair. One reviewer says the return label code did not work with the carrier. The brand replies that the portal document is not a shipping label.
How is Hawkers customer support?
Support is the weakest area. Google reviewers report weeks of unanswered emails and contact forms, with only automatic replies, and some say a reply came only after they wrote on social media. Several recent Trustpilot reviewers also say they have had no answer. Some buyers say they gave up on making a claim. Hawkers has no phone line mentioned in these reviews.
How is Hawkers quality?
Opinions are split. Many Trustpilot reviewers call the quality excellent, but a steady group describe the glasses as cheap, plastic or fragile. Others report crooked frames or lens problems. Some buyers who have bought for years say quality has slipped. One reviewer complained of rainbow reflections on a motorcycle visor, and another disliked the view through polarised lenses. The brand says the polarised filter explains the second case.
What customers say
about Hawkers
Muy rápido y de excelente calidad
Looks nice, but feels cheap.
Ordered on 24/1/2025 and still nothing. They only sent me an email with the order number. I have sent 15 emails with no response.
Positivo la rapidez y negativo pues que son gafas que no te has probado
buena relación calidad precio ,obvio no se compara con unas ray ban que son mucho más costosas pero están muy bien
es la segunda vez que no me entregan el paquete , ya mandé un correo a ver donde estaba el paquete y no me han contestado
Questions about
Hawkers
Is Hawkers legit?
Yes, it is a real brand with a large review base. Trustpilot shows 4.3 out of 5 from 53,860 reviews, and 72% are 5 stars. The Google head office listing scores 1.7 from 230 reviews, mostly about undelivered orders and unanswered emails, so some buyers have had serious problems.
How long does Hawkers delivery take?
Many Trustpilot reviewers say orders arrived in two to three days. Some Google reviewers report waiting two weeks or more with no tracking, though delivery was advertised as a few working days. Delivery is usually fast but a minority of orders go badly wrong.
Can I return Hawkers sunglasses?
Yes. Returns are accepted within 15 days of delivery through the online returns portal. Reviewers report that direct exchanges are not offered and that buyers pay return shipping unless the item is faulty.
Does Hawkers reply to bad reviews?
Yes, often with templated replies. Hawkers answers 22% of Trustpilot reviews and 100% of Google reviews. The replies apologise and point to the contact form, but some reviewers say they still had no answer from support.
Is Hawkers worth the price?
Many Trustpilot reviewers say yes and praise the value and the design, especially with the two-for-one offers. Others say the glasses feel plasticky or cheap, so expectations on build quality matter.
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