Trust Score 74/100 · 7 sources · 310,733 reviews · updated 16 Oct 2026
Gymshark reviews
In short
Is Gymshark legit?
Gymshark scores 3.5 out of 5 on Trustpilot from 42,246 reviews, with 73% giving five stars and 17% giving one star. Its shopping apps score very high, at 4.92 on the App Store (242,830 ratings) and 4.87 on Google Play (25,319 ratings). Smaller review sites are far harsher: Sitejabber 2.47 (114 reviews), Reviews.io 1.71 (205 reviews) and BBB grade F with 62 complaints in 3 years.
Trust Score 74/100 from 310,733 public reviews across 7 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 310,733
As of 16 Oct 2026 · How we score
AI summary
Gymshark scores 3.5 out of 5 on Trustpilot from 42,246 reviews, with 73% giving five stars and 17% giving one star. Its shopping apps score very high, at 4.92 on the App Store (242,830 ratings) and 4.87 on Google Play (25,319 ratings). Smaller review sites are far harsher: Sitejabber 2.47 (114 reviews), Reviews.io 1.71 (205 reviews) and BBB grade F with 62 complaints in 3 years.
- Customers report good fit, comfortable fabric and good value for the price. Several say it beats pricier brands, and some switched from Lululemon. App Store
- Many Trustpilot reviewers praise customer service for fixing problems quickly, such as missing items sorted within 24 hours, refunds, and resent orders. Trustpilot
- Customers report true to size fits, easy returns and fast exchanges in the apps. Google Play is 92% five stars (23,189 of 25,319). Google Play
- Shoppers say the range is inclusive, with plus size and short length options, and some describe a long history of repeat purchases. App Store
- Customers report late orders and parcels marked delivered that never arrived. Some say they were refused a refund or resend. Delays of 11 days or more are mentioned. Trustpilot
- Customers report slow or missing refunds on returns. BBB complaints often say the warehouse had not processed a return weeks or months after it arrived. BBB
- Customers say support relies on bots, has no phone line, and sends repeated generic replies. Some describe going round in circles on chat. BBB
- Customers report orders cancelled or refunded after payment because items were out of stock. Some call this overselling, and others say they could not re-buy at the sale price. BBB
- Customers report durability problems, including leggings and shorts that tear, bobble or develop holes, and one case of dye leaking from joggers. App users also report login failures, force closes and pop ups. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.5 / 5 | 42,246 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 242,830 | 16 Oct 2026 |
| Google Play | 4.9 / 5 | 25,319 | 16 Oct 2026 |
| Sitejabber | 2.5 / 5 | 114 | 16 Oct 2026 |
| Reviews.io | 1.7 / 5 | 205 | 16 Oct 2026 |
| BBB | 1.0 / 5 | 19 | 16 Oct 2026 |
| No star rating | 400 | 16 Oct 2026 |
Delivery, returns
and support
How is Gymshark delivery?
Delivery reports are mixed. Some customers describe fast delivery, with one Reviews.io reviewer saying 2 to 4 days and a Google Play user calling shipping times decent. Others report orders taking more than a week on next day delivery, an 11 day wait with no update, and parcels marked delivered but not received. Reviews.io and BBB also mention wrong address deliveries, lost parcels and expedited delivery dates being changed after purchase.
How do Gymshark returns work?
Customers report that returns and exchanges can be easy, and some app reviewers call exchanges fast and hassle free. The main complaint is refund delay, with BBB cases of two weeks to two months after the parcel was sent back, and Trustpilot reports of a month long exchange. Some say final sale items cannot be refunded and that a postage receipt was requested for a prepaid label. Sitejabber has a report of a partial refund and a claim that returned items were not received.
How is Gymshark customer support?
Support divides customers sharply. Many Trustpilot reviews call it quick, helpful and friendly, and Reviews.io has similar praise for resolving delivery issues. Complaints say there is no phone number, help comes mostly from bots or AI, replies take days, and promises of follow ups were missed. BBB and Sitejabber complaints are mostly about this.
How is Gymshark quality?
Many customers rate quality as good for the price, citing fit, comfortable fabric and sweat resistance. Others report leggings that rip at the seams or buttocks, bobbling fabric, holes after a few wears, thin or itchy fleece, and a view that quality has dropped over the years. Reddit discussion is split. Some users single out specific items such as 100% cotton pieces as worth buying, while others say quality has slipped.
What customers say
about Gymshark
They replied shortly after I left a message and solved my problem immediately! Best service! That’s why I always trust gymshark !
Both pairs of gym shark leggings that I own have ripped around the buttocks. Not worth the £40, etc.
Only able to speak to a bot to try and get assistance. Three days on I still don't have my order but Gymshark have my money.
Well, I am a lululemon lover but trying gym shark for the price and quality they won me over!
I used the pre-paid return shipping label provided by Gymshark and sent everything back on December 4. It is now December 16, and I still have not received my refund.
great quality, decent shipping times
Questions about
Gymshark
Is Gymshark legit?
Gymshark is a real, widely reviewed clothing brand with 42,246 Trustpilot reviews at 3.5 out of 5 and a 4.92 App Store rating. Some customers still describe missing orders and refund disputes as feeling like a scam. BBB lists a grade F with 62 complaints in 3 years, based on a small number of reviews.
How long does Gymshark delivery take?
The review data gives no official delivery time. One Reviews.io customer reports usually 2 to 4 days, and a Google Play user calls shipping times decent. Other customers report waits of over a week or 11 days with no update, and some parcels marked delivered never arrived.
Can I return Gymshark clothes?
Yes, customers report returning items and exchanging sizes, and some call it easy. One BBB complainant says support told them returns were free with 30 days to start. Customers also report refunds taking weeks, and final sale items that could not be returned.
Does Gymshark reply to bad reviews?
Often on some platforms. The reply rate is 66.5% on Trustpilot and 81.4% on Google Play, and replies are polite templated apologies. It is 0% on Sitejabber, Reviews.io and BBB.
Is Gymshark worth the price?
Many customers say yes, citing good fit and quality for the price, and some prefer it to Lululemon. Others say leggings tore within months or that quality has dropped, and a few call certain items expensive. Opinions seem to depend on the product.
Ask the agent
about Gymshark
Try one of these:
Sources
- 530,895
- 41,746
- 31,110
- 21,391
- 17,104
Brand replied to 67% of reviews
As of 16 Oct 2026
- 523,189
- 41,547
- 3249
- 268
- 1249
Brand replied to 81% of reviews
As of 16 Oct 2026
Brand replied to 0% of reviews
BBB grade F, 62 complaints in 3 years
As of 16 Oct 2026
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