Trust Score 80/100 · 4 sources · 243,435 reviews · updated 16 Oct 2026
Gousto reviews
In short
Is Gousto legit?
Gousto scores 3.6 out of 5 on Trustpilot from 51,148 reviews. 63% of those are five-star and 15% are one or two stars. The App Store shows 4.8 from 179,497 ratings and Google Play shows 3.6 from 12,787, but both rate the app rather than the online shop. Reviewers praise taste and convenience, and complain about missing ingredients, courier problems and slow support.
Trust Score 80/100 from 243,435 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 243,435
As of 16 Oct 2026 · How we score
AI summary
Gousto scores 3.6 out of 5 on Trustpilot from 51,148 reviews. 63% of those are five-star and 15% are one or two stars. The App Store shows 4.8 from 179,497 ratings and Google Play shows 3.6 from 12,787, but both rate the app rather than the online shop. Reviewers praise taste and convenience, and complain about missing ingredients, courier problems and slow support.
- Reviewers report that the recipes are tasty, varied and easy to follow, with clear recipe cards. This is the most common praise across Trustpilot and the app stores. Trustpilot
- Reviewers report that it saves time and removes the stress of planning meals and shopping. Several say it helps them cook more and eat out less. Trustpilot
- Many reviewers say the ingredients are fresh and good quality, and they like the portioned packs. Chicken is singled out in one review. Trustpilot
- Reviewers report good value when discounts apply. Several describe the food as restaurant quality for the price. Trustpilot
- Some reviewers say problems were sorted quickly, with credits applied and support described as helpful and professional. Trustpilot
- Missing or wrong ingredients and missing recipe cards come up often in Trustpilot reviews. Some reviewers say several meals in one box were affected. Trustpilot
- Late or failed deliveries are a recurring theme. Several recent reviewers link this to the switch to the Evri courier. Some report boxes arriving damaged, with defrosted ice packs, or not arriving at all. Trustpilot
- Slow or templated support responses and small compensation offers. Reviewers mention credits of £1, £6.50 and £12 that they felt did not cover the loss. Trustpilot
- Unexpected boxes and charges. Reviewers report auto-selected meals, boxes sent after cancelling, and money taken without a confirmed order. Trustpilot
- Some produce arrives close to its use-by date or in poor condition, such as carrots, herbs, tomatoes and chicken with a short life. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.6 / 5 | 51,148 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 179,497 | 16 Oct 2026 |
| Google Play | 3.6 / 5 | 12,787 | 16 Oct 2026 |
| Sitejabber | 2.7 / 5 | 3 | 16 Oct 2026 |
Delivery, returns
and support
How is Gousto delivery?
Delivery is mixed. Some Trustpilot reviewers say boxes always arrive on time and the drivers are friendly. Others report boxes up to 3 hours late, arriving after 9pm, going to the wrong address or not arriving. Several link the decline to the move from DPD to Evri. One Google Play reviewer also complained that a DPD driver left the box on the doorstep in hot sun.
How do Gousto returns work?
Reviews do not describe returns of goods, which is expected for fresh food boxes. Problems are usually settled as credits or part refunds. Some reviewers say they were credited quickly. Others say the offer was too low, for example £6.50, £12 or £1 off. Some say refunds took a long time or never came.
How is Gousto customer support?
Support experiences are split. Some Trustpilot reviewers call the team helpful and professional and say issues were resolved quickly. Others report no reply to emails, repeated copy-and-paste answers, and hard-to-find contact options in the app. Google Play reviewers say they cannot easily contact support or see credits in the app.
How is Gousto quality?
Food taste and ingredient quality are generally rated well, and the App Store reviews we read are mostly positive about it. The main quality complaints are about freshness and consistency, such as soft carrots, wilted herbs, off tomatoes and short chicken dates. Some reviewers also complain about packing, with tins placed on top of veg. Portion size drew mixed comments.
What customers say
about Gousto
Delivered on time. All ingredients weighed and ready for use. Easy recipe cards. There really is nothing to dislike
2 weeks running we had half of meat products missing. A £12 credit off the next box is laughable because it costs more than that in the shops to replace the missing ingredients!
They made a box without my permission and took money. I am in overdraft and only offered 50% back. I cancelled subscription in June and they magically turned it on
I am cooking professional standard meals in minutes. And my confidence has soared! Delicious food, great value and fun to make.
Changing an address isn the app does not work. 2 orders went to old address despite assurances the address is changed.
been using gousto for a while and the value for money is great . its like restaurant quality food cooked in minutes for half the price at home
Questions about
Gousto
Is Gousto legit?
Reviewers describe a working service that delivers real food boxes. Trustpilot shows 3.6 out of 5 from 51,148 reviews, with 63% five-star. The App Store shows 4.8 from 179,497 ratings and Google Play shows 3.6. Complaints focus on missing items, deliveries and billing. Sitejabber has only 3 reviews, so it says little.
How long does Gousto delivery take?
The data gives no standard delivery time. Reviewers report mixed results. Some say boxes always arrive on time, and others report delays of several hours, boxes after 9pm, or no delivery. Several recent reviewers blame the move to Evri.
Can I get a refund from Gousto if ingredients are missing?
Reviewers report that missing items are usually handled as credits or part refunds. Some say this was fast and fair. Others say the amount offered was too low, such as £6.50 or £12, or that they got no reply.
Does Gousto reply to bad reviews?
Yes on Trustpilot, where the reply rate is 100%. Replies to bad reviews are polite but mostly templated and point to a contact link with a ticket reference. No replies appear on Google Play or Sitejabber.
Is Gousto worth the price?
Opinions are split. Reviewers who use discounts often call it good value. Others say full price is too high, citing about £56 for five meals or £25 for two pies and a few vegetables. Reviewers who like the food are more positive about the cost.
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