Trust Score 88/100 · 5 sources · 7,877 reviews · updated 16 Oct 2026
Golden Goose reviews
In short
Is Golden Goose legit?
Golden Goose scores 4.3 out of 5 on Trustpilot from 2,086 reviews, with 67% giving 5 stars and 24% giving 1 star. The shopping app scores 4.9 from 5,389 App Store ratings and 4.58 from 234 on Google Play. The BBB shows grade F with 11 complaints in 3 years, mostly about returns, defects and slow after-sales help.
Trust Score 88/100 from 7,877 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 7,877
As of 16 Oct 2026 · How we score
AI summary
Golden Goose scores 4.3 out of 5 on Trustpilot from 2,086 reviews, with 67% giving 5 stars and 24% giving 1 star. The shopping app scores 4.9 from 5,389 App Store ratings and 4.58 from 234 on Google Play. The BBB shows grade F with 11 complaints in 3 years, mostly about returns, defects and slow after-sales help.
- Reviewers often praise friendly, patient and knowledgeable store staff. Many Trustpilot reviews from the last few weeks describe a pressure-free visit and help choosing a pair. Trustpilot
- Reviewers like the design, comfort and Italian craftsmanship. Several app reviews call the sneakers some of the best they own. Trustpilot
- The shopping app is described as easy, quick and well presented. It holds a 4.9 rating from 5,389 App Store ratings. App Store
- In-store customisation, laces and alterations draw praise. Google reviewers of the Milan Verri store mention customisation and alterations done within 24 hours. Google
- Some reviewers report fast, clear help by phone or WhatsApp and say they could order a pair listed as sold out on the site. Trustpilot
- Soles peeling or detaching after a few weeks or months is the most repeated quality complaint. Reviewers also report fading on a bag and heels coming apart. Trustpilot
- Reviewers say after-sales help is slow or unhelpful. They describe repair or warranty requests refused, repair quotes close to the price of new shoes, and calls or emails going unanswered. Trustpilot
- Returns confuse many buyers. Store purchases are exchange or store credit only, and several reviewers say staff told them otherwise or did not mention it before payment. BBB
- Some reviewers report order cancellations, long waits and late parcels. Others object to a $28 shipping fee on a $645 pair. Trustpilot
- Several older app reviews say the NFC authentication tag in the shoe would not scan, and some doubted their pair was genuine. App Store
Summary written by AI from 129 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.3 / 5 | 2,086 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 5,389 | 16 Oct 2026 |
| Google Play | 4.6 / 5 | 234 | 16 Oct 2026 |
| 4.7 / 5 | 163 | 16 Oct 2026 | |
| BBB | 1.0 / 5 | 5 | 16 Oct 2026 |
Delivery, returns
and support
How is Golden Goose delivery?
Delivery reports are mixed. Some app reviewers say orders ship within two business days and arrive early. Others report an order cancelled after two weeks, a full day waiting for a courier without a time slot, and a parcel still missing after about three weeks. One app reviewer disliked a $28 shipping fee. The data gives no firm standard delivery time.
How do Golden Goose returns work?
Online orders have a 14 day return window according to reviewers. In-store purchases are exchange or store credit only, valid for 1 year, per the brand's own BBB replies. Several BBB complainants say they were told they could get a refund. Others report invalid return labels, missed courier pickups and refunds that never arrived.
How is Golden Goose customer support?
Support experiences split sharply. Trustpilot reviewers praise quick, polite phone and WhatsApp help and named store advisers. Others report being left waiting, chat that did not help, and no follow-up after escalation. BBB complainants describe 20 or more contact attempts without a result. A 2021 app review also said there was no way to make contact.
How is Golden Goose quality?
Opinions on quality are polarised. Many reviewers praise comfort, design and materials. A visible group of 1-star reviewers on Trustpilot and the BBB report soles coming off within weeks to months, cracked leather and fading, and ask for more at this price point. Warranty claims are sometimes refused as wear and tear.
What customers say
about Golden Goose
Le cuir est très abîmé au bout de 6 mois d’utilisation normale. Le SAV a refusé la prise en charge de la réfection
Team was personable, well-informed, gave options rather than pushing any particular product. They allowed time to decide and gave no pressure on choices.
The Sole of my golden goose sneakers peeled within the first week
Feel like I was tricked when I made a purchase. No one told me no returns for cash. Exchange only.
The store was lovely, and the staff were incredibly helpful in finding the perfect pair.
i will order thru this app its easy effective and quick, they ship in two business days
Questions about
Golden Goose
Is Golden Goose legit?
Yes, it is an established Italian brand with its own online shop and stores. It scores 4.3 on Trustpilot from 2,086 reviews and 4.9 on the App Store. The BBB grade is F, based on 11 complaints in 3 years and only 5 BBB reviews.
How long does Golden Goose delivery take?
The data gives no fixed delivery time. One app reviewer says orders ship in two business days. Others report cancellations, courier waits and a parcel still missing after about three weeks.
Can I return Golden Goose sneakers?
Online orders have a 14 day return window according to reviewers. In-store purchases are exchange or store credit only. Reviewers advise checking the policy before paying, as several say they were told otherwise.
Does Golden Goose reply to bad reviews?
Yes, mostly. It replies to 92% of Trustpilot reviews and 46% of BBB complaints. It does not reply on Google Play or Google. The replies are polite and formal and often ask the reviewer to make contact.
Is Golden Goose worth the price?
Opinions differ. Many reviewers love the design and comfort. A noticeable group of 1-star reviewers report soles failing within months and refused repairs on pairs costing around 500 to 650.
Ask the agent
about Golden Goose
Try one of these:
Sources
- 51,406
- 481
- 352
- 248
- 1499
Brand replied to 92% of reviews
As of 16 Oct 2026
- 5140
- 412
- 32
- 22
- 17
Brand replied to 0% of reviews
Google Maps listing: Golden Goose Milano Verri
Rating data from Google · As of 16 Oct 2026
Brand replied to 46% of reviews
BBB grade F, 11 complaints in 3 years
As of 16 Oct 2026
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