Trust Score 74/100 · 5 sources · 3,184,867 reviews · updated 16 Oct 2026
Glovo reviews
In short
Is Glovo legit?
Glovo scores 1.1 out of 5 on Trustpilot from 8,720 reviews, and about 96% of those are 1 star. The app stores tell the opposite story: 4.73 on the App Store (about 1.0 million ratings) and 4.65 on Google Play (about 2.17 million ratings, 86% of them 5 star). Customers who are unhappy mostly cite missing or undelivered orders and refunds that are refused.
Trust Score 74/100 from 3,184,867 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 3,184,867
As of 16 Oct 2026 · How we score
AI summary
Glovo scores 1.1 out of 5 on Trustpilot from 8,720 reviews, and about 96% of those are 1 star. The app stores tell the opposite story: 4.73 on the App Store (about 1.0 million ratings) and 4.65 on Google Play (about 2.17 million ratings, 86% of them 5 star). Customers who are unhappy mostly cite missing or undelivered orders and refunds that are refused.
- Fast delivery is the most common praise in the app store reviews. Customers report orders arriving in as little as 15 minutes and describe the service as quick and punctual. App Store
- Customers describe the app as simple and easy to use. Several say it saves them time on groceries and meals. App Store
- Some customers praise friendly, polite couriers who arrive on time. App Store
- A few reviewers say individual support agents solved their problem quickly and politely, including some on Trustpilot. Trustpilot
- Missing, wrong or undelivered items are reported often. Some customers say orders show as delivered when they never arrived, and they were still charged. Trustpilot
- Refunds are refused, or only a small partial amount is offered. One customer reports €1.50 offered for items worth over €8. Others report copy-paste replies or app credit instead of money back. Trustpilot
- Support is hard to reach. Customers report chatbots, chats closed by agents, and a ticket system that replaced instant help. Trustpilot
- Late deliveries and orders cancelled after waits of one to four hours are common complaints. Customers also say they cannot cancel a late order themselves. Trustpilot
- Fees and subscriptions draw complaints. These include service fees of €4 to €5, small order fees, and difficulty cancelling Glovo Prime, which costs close to €8 a month. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.1 / 5 | 8,720 | 16 Oct 2026 |
| App Store | 4.7 / 5 | 1,001,997 | 16 Oct 2026 |
| Google Play | 4.7 / 5 | 2,173,937 | 16 Oct 2026 |
| 3.1 / 5 | 212 | 16 Oct 2026 | |
| Sitejabber | 2.0 / 5 | 1 | 16 Oct 2026 |
Delivery, returns
and support
How is Glovo delivery?
Delivery experiences are split. Customers on the app stores report very fast deliveries, some in 15 minutes. Trustpilot reviewers report waits of one hour to four hours, orders cancelled after long delays, and cold food. Some report couriers asking them to come downstairs, or having no change for cash payments.
How do Glovo returns work?
Refunds are a main source of anger. Customers report being charged for orders that never arrived, refusals sent as template replies, and credit offered instead of money. Several say they could not cancel Glovo Prime. A few customers say they got their problem resolved.
How is Glovo customer support?
Support is the weakest area in the reviews. Customers report bots that loop, agents who close the chat, and no way to reach the courier or store. Some say the move to tickets made things slower. A few reviewers praise specific agents who solved their case.
How is Glovo quality?
Customers report missing and wrong items, food arriving cold, and damaged or near-expiry groceries in some markets. One reviewer reports an opened bottle of alcohol. Others say the stores' food was very good. Quality often depends on the restaurant or store rather than Glovo.
What customers say
about Glovo
Delivery took 15 mins from placing my order & the delivery lady was so lovely
ha sido súper agradable conmigo y me ha resuelto el problema enseguida. Muy recomendable. Gracias
Desde que cambiasteis el sistema de ayuda y ahora va por tickets en vez de ayudarte al momento ya no me sirve esta app. Recibo pedidos erróneos y ya no te ayudan nunca
Vergonzoso el servicio, reclamas productos que no han llegado, demuestras que se han equivocado y te quieren reembolsar con 1,5€ algo que supera los 8€.
Unvollständige Bestellung wurde ohne Angabe von Gründen nicht erstattet. Nachfragen werden ignoriert.
Do not give them your card Drivers steal food and Glovo does not refund. Even if you select cash, if a card is on file it gets charged.
Questions about
Glovo
Is Glovo legit?
Glovo is a large, widely used delivery app, with about 1.0 million App Store ratings and about 2.17 million Google Play ratings. Its Trustpilot score is 1.1 from 8,720 reviews, where many customers call it a scam over charges for orders that never arrived. The one Sitejabber review (2 stars) says the same, but one review is too few to judge. The Google Maps listing in the data is for a Yellow Park location, not Glovo itself.
How long does Glovo delivery take?
Customers report mixed results. Some say orders arrive in about 15 minutes. Others report waits of one hour to four hours, or orders cancelled after a long wait. Customers also say the estimated arrival time is often too optimistic.
Can I get a refund from Glovo?
Customers report mixed outcomes. Many on Trustpilot and the app stores say refunds for missing or wrong items were refused, partial, or given as app credit. Some say they were refunded after contacting support. Customers advise reporting problems straight away with photos.
Does Glovo reply to bad reviews?
Rarely. The reply rate is 0% on Trustpilot, where 96% of reviews are 1 star, and 0.2% on Google Play. The few replies are polite templates asking the customer to email support.
Is Glovo worth the price?
Customers have mixed views. Several call delivery and service fees high, with service fees of €4 to €5 and extra small order fees reported. Some find Glovo Prime, at close to €8 a month, worthwhile if they order often. Others say they cannot cancel it. Some say prices in the app are higher than in the store.
Ask the agent
about Glovo
Try one of these:
Sources
- 5165
- 442
- 354
- 2107
- 18,352
Brand replied to 0% of reviews
As of 16 Oct 2026
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- 334,366
- 211,742
- 1133,373
Brand replied to 0% of reviews
As of 16 Oct 2026
- 5105
- 44
- 32
- 21
- 1100
Brand replied to 0% of reviews
Google Maps listing: Yellow Park - GLOVO
Rating data from Google · As of 16 Oct 2026
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