Trust Score 77/100 · 5 sources · 791 reviews · updated 16 Oct 2026
Glossier reviews
In short
Is Glossier legit?
Glossier holds 3.3 out of 5 on Trustpilot from 367 reviews, with about 68% five-star and about 16% one-star. Sitejabber shows 3.45 from 28 reviews. The Google score of 4.4 from 393 reviews is for the Glossier NYC store, not the online shop. BBB gives a D- grade with 11 complaints in 3 years.
Trust Score 77/100 from 791 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 791
As of 16 Oct 2026 · How we score
AI summary
Glossier holds 3.3 out of 5 on Trustpilot from 367 reviews, with about 68% five-star and about 16% one-star. Sitejabber shows 3.45 from 28 reviews. The Google score of 4.4 from 393 reviews is for the Glossier NYC store, not the online shop. BBB gives a D- grade with 11 complaints in 3 years.
- Customers praise specific products, including Balm Dotcom, Boy Brow, Cloud Paint and After Baume. They describe them as effective and well packaged. Trustpilot
- Many Trustpilot reviewers say email support replied quickly and fixed wrong colours, lost parcels and mix-ups. Some sent replacements without fuss. Trustpilot
- Customers describe store staff as friendly and helpful. They also like the store design. The Google score of 4.4 is for the NYC store only and only 5 of its reviews were read. Google
- Some customers report fast delivery, such as 3 days to Croatia and arrival within 3 days. They also mention good packaging. Trustpilot
- A few older Sitejabber reviewers say refund or exchange requests were handled quickly and generously. Sitejabber
- Customers report late or lost orders, often with no tracking updates, especially for international shipping. BBB complaints cluster around Christmas 2023 orders. Trustpilot
- Customers report unanswered emails, canned replies and no phone line. One Belgian customer says the support addresses bounced. Trustpilot
- Some customers report that returns were refused on merchandise such as a sweatshirt and a makeup bag. They say they were told to give the item to a friend. Others report refunds that took weeks. Trustpilot
- Customers report formula or colour changes and defects. Examples are the You perfume smelling weaker, a Cloud Paint shade changing, and a lip balm turning to oil. Trustpilot
- Some customers call prices too high for the quality. Others say the 15% first-order discount excluded the item they wanted. Trustpilot
Summary written by AI from 96 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.3 / 5 | 367 | 16 Oct 2026 |
| 4.4 / 5 | 393 | 16 Oct 2026 | |
| Sitejabber | 3.5 / 5 | 28 | 16 Oct 2026 |
| Reviews.io | 5.0 / 5 | 3 | 16 Oct 2026 |
| BBB | No star rating | 0 | 16 Oct 2026 |
Delivery, returns
and support
How is Glossier delivery?
Delivery experiences are mixed. Some customers report arrival in about 3 days. Others report waits of 9 days to 4 weeks, tracking that never updated, and missing parcels. Problems are reported most often for orders shipped abroad, including Belgium, Australia, Denmark and the UK. BBB delivery complaints are concentrated in the November to December 2023 holiday period.
How do Glossier returns work?
Customers report that returns on non-beauty merchandise were refused, with one told to pass a sweatshirt to a friend. One customer bought a lip balm through a retailer and was told Glossier could not help. A recent Trustpilot review says a refund took weeks. Older Sitejabber reviews describe smooth refunds and exchanges for faulty or disliked items.
How is Glossier customer support?
Support is split. Many Trustpilot reviewers say email replies were fast and friendly. Others, along with BBB complainants, report emails going unanswered for days or weeks. Several customers note there is no phone line and that replies were canned.
How is Glossier quality?
Customers like Balm Dotcom, Boy Brow, Cloud Paint, After Baume and Generation G lipstick. Complaints cover reformulated products, a colour shift, dried-out or oily lip products, a skin reaction to a cleanser, and a disputed batch-code age on one BBB complaint. Several reviewers say the products are pricey.
What customers say
about Glossier
None of their emails on their website are real, I get sent a mail delivery fail that says the mails are not in use. zero customer service and still no automated update on my package.
The cream glides onto the skin and there is an immediate feeling that the skin is soothed, smoothed, and hydrated.
customer service said I could not return it and I should have read the returns policy.
The ordering process was easy and I got my package in Croatia in 3 days.
I contacted customer service through email six times, using two email accounts to attempt to get a response.
The staff were very helpful in helping me pick out shades and finding where things were.
Questions about
Glossier
Is Glossier legit?
Glossier is an established brand and most customers receive their orders. Trustpilot shows 3.3 from 367 reviews, with about 68% five-star and about 16% one-star. BBB gives a D- grade with 11 complaints in 3 years, mostly about delivery and unanswered emails. The Google 4.4 score is for the NYC store.
How long does Glossier delivery take?
Customers report anything from about 3 days to 4 weeks. Some UK and European reviewers waited 9 to 14 days against a promised 3 to 7 business days. Australia and Belgium orders drew the worst delay reports.
Can I return Glossier products?
Customers report refused returns on merchandise such as a sweatshirt and a makeup bag. One recent reviewer says a refund took weeks. Older Sitejabber reviews describe easy refunds and exchanges for faulty or disliked products.
Does Glossier reply to bad reviews?
Not on review sites. The reply rate is 0% on Trustpilot, Google, Sitejabber and Reviews.io. On BBB it replied to 40% of complaints read, using polite templated messages.
Is Glossier worth the price?
Opinion is split. Some customers say the products are pricey but worth it. Others call them overpriced, citing weaker perfume, shade changes or short-lasting deodorant. Reviews.io has only 3 reviews, all positive.
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