Trust Score 58/100 · 4 sources · 552 reviews · updated 16 Oct 2026
Ganni reviews
In short
Is Ganni legit?
Ganni scores 2.2 out of 5 on Trustpilot from 491 reviews, with 53% of ratings at one star and 37% at five stars. Its Google Maps store listing is much higher at 4.3 from 58 reviews. BBB gives the brand an F grade with 4 complaints in 3 years. Reviewers report that the stores and the designs are liked, while the web shop's support, returns and missing parcels cause most of the anger.
Trust Score 58/100 from 552 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 552
As of 16 Oct 2026 · How we score
AI summary
Ganni scores 2.2 out of 5 on Trustpilot from 491 reviews, with 53% of ratings at one star and 37% at five stars. Its Google Maps store listing is much higher at 4.3 from 58 reviews. BBB gives the brand an F grade with 4 complaints in 3 years. Reviewers report that the stores and the designs are liked, while the web shop's support, returns and missing parcels cause most of the anger.
- Store staff are described as warm, knowledgeable and helpful. The Google listing has 37 of 58 ratings at five stars (64%), and Trustpilot reviewers also praise shop teams in Copenhagen and London. Google
- A group of Trustpilot reviewers report quick, polite and effective support. They describe fast refunds, a replacement part sent for a bag, and a partial refund for a coat repair. Trustpilot
- Reviewers like the design and look of the bags and clothes. Some say the quality is very good when the item arrives in good condition. Trustpilot
- Some reviewers report fast dispatch and careful packaging. One reviews.io review calls the packaging beautiful, but only 2 reviews exist there. Trustpilot
- Support is slow or silent. Many Trustpilot reviewers report unanswered emails, chat that only offers a bot, and unanswered phone calls, sometimes for weeks. Trustpilot
- Parcels reported as late, missing or never delivered, often for gifts. The three BBB complaints read mention orders that never arrived, with no refund. Trustpilot
- Returns and refunds are a major pain point. Reviewers report refunds delayed by a month or more, new return fees, an item switched to final sale after purchase, and a dispute over a bag said to be missing from a returned parcel. Trustpilot
- Durability complaints on bags, shoes and boots. Reviewers report peeling or cracking material, worn heels and colour rubbing off onto clothes within months. One BBB review describes peeling boots bought for $580. Trustpilot
- Packaging is seen as poor for the price. Several Trustpilot reviewers say bags arrived in paper mailers or crumpled boxes. Trustpilot
Summary written by AI from 60 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.2 / 5 | 491 | 16 Oct 2026 |
| 4.3 / 5 | 58 | 16 Oct 2026 | |
| Reviews.io | 3.0 / 5 | 2 | 16 Oct 2026 |
| BBB | 1.0 / 5 | 1 | 16 Oct 2026 |
Delivery, returns
and support
How is Ganni delivery?
Delivery experiences are mixed. Some Trustpilot reviewers report fast dispatch, while others report delivery dates pushed back repeatedly or parcels never arriving. Gift orders are a common theme. The brand's replies often cite carrier data showing the parcel as delivered. The data gives no standard delivery time.
How do Ganni returns work?
Returns are the weakest area. The brand confirmed in a reply that returns are no longer free and a contribution is requested. Reviewers mention fees of about 10 euros and 20 dollars. Reports include refunds taking a month or more, return labels failing to generate, and payment reminders sent after a return. One reviewer says boots listed as returnable were later marked final sale. Only 200 of 491 Trustpilot reviews were read.
How is Ganni customer support?
Support is the most divided topic. Many one-star Trustpilot reviews report no reply by email, chat or phone, and the brand has said high enquiry volumes slowed its responses. Other reviewers report fast, friendly and effective help, especially from shop teams. Store staff on Google are praised, though only 5 of 58 Google reviews were read.
How is Ganni quality?
Opinions on quality are split. Some reviewers praise the fabrics, finish and design. Others report leather peeling, cracking, discolouring hardware and worn shoes within months, including at higher price points. The brand has pointed out that some purchases were made through reseller partners. Collaboration shoes drew several comfort complaints.
What customers say
about Ganni
Trois mois après l'achat d'une paire de Ganni, les chaussures sont inutilisables.
All of a sudden, I noticed that my boots were peeling. All the rubber part peeled exposing whatever is underneath
All the staff were extremely helpful and friendly.
very beautifully packaged. exceptional attention to detail with the quality of the clothes.
Ganni mailed replacement coat toggles and also a partial refund for cost to repair the coat, very happy with the service
sent my return and just get an automated response about warehouse have received the item. It is now a month and no refund.
Questions about
Ganni
Is Ganni legit?
Yes, Ganni is a real Danish fashion brand with physical stores. Its Trustpilot score is a low 2.2 from 491 reviews, mostly over support, returns and missing parcels. Its Google store listing scores 4.3 from 58 reviews. BBB shows an F grade with 4 complaints in 3 years.
How long does Ganni delivery take?
The data gives no standard delivery time. Some reviewers report quick dispatch and arrival. Others report delivery dates moved back several times or parcels that never arrived, mostly in Trustpilot and BBB reports.
Can I return Ganni bags and shoes?
Returns are possible, but the brand says they are no longer free and a contribution is requested. Reviewers report fees of about 10 euros and 20 dollars, and refunds taking a month or longer. One reviewer says an item was later marked final sale.
Does Ganni reply to bad reviews?
On Trustpilot, yes. Ganni replies to about 75% of reviews in a polite, apologetic tone, often adding policy or carrier details. Replies on Google, reviews.io and BBB are at 0%.
Is Ganni worth the price?
Opinions are divided. Reviewers like the design, and some praise the quality. Others report peeling or worn products within months, including a pair of 185 euro shoes and boots costing $580. Poor support when a problem arises affects the value for money.
Ask the agent
about Ganni
Try one of these:
Sources
- 5180
- 414
- 313
- 223
- 1261
Brand replied to 75% of reviews
As of 16 Oct 2026
- 537
- 413
- 32
- 21
- 15
Brand replied to 0% of reviews
Google Maps listing: GANNI
Rating data from Google · As of 16 Oct 2026
Brand replied to 0% of reviews
BBB grade F, 4 complaints in 3 years
As of 16 Oct 2026
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