Trust Score 91/100 · 5 sources · 129,254 reviews · updated 16 Oct 2026
Galaxus reviews
In short
Is Galaxus legit?
Customers rate Galaxus 4.6 out of 5 on Trustpilot from 39,950 reviews, with 81.7% giving 5 stars and 7.3% giving 1 star. The apps score higher, at 4.85 on the App Store (67,573 ratings) and 4.79 on Google Play (18,166 ratings). The Google listing for the Zürich store is lower at 4.1 from 3,564 reviews. Delivery delays, lost parcels and return fees are the most common complaints.
Trust Score 91/100 from 129,254 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 129,254
As of 16 Oct 2026 · How we score
AI summary
Customers rate Galaxus 4.6 out of 5 on Trustpilot from 39,950 reviews, with 81.7% giving 5 stars and 7.3% giving 1 star. The apps score higher, at 4.85 on the App Store (67,573 ratings) and 4.79 on Google Play (18,166 ratings). The Google listing for the Zürich store is lower at 4.1 from 3,564 reviews. Delivery delays, lost parcels and return fees are the most common complaints.
- Customers report a very wide product range. Many say they can find almost anything, including rare items. Trustpilot
- Many customers report fast delivery. Some say orders placed one afternoon arrived the next morning. Trustpilot
- Customers report good or competitive prices, though a few say some items cost more than at other shops. Trustpilot
- Several customers report helpful and quick customer service, including replaced devices and warranty cases handled through Galaxus. Trustpilot
- Customers describe the website and app as easy to navigate, with clear order status updates. Trustpilot
- Late deliveries are the most common complaint. Customers say "delivered tomorrow" promises slip by days or weeks. Some report waits of a month or more. Trustpilot
- Customers report lost or undelivered parcels. Some say they received little help tracing them. Trustpilot
- Several customers dislike how couriers such as Planzer leave parcels. They report packages left outside without a doorbell ring or notice. Trustpilot
- Customers object to return costs. They mention a 10% deduction on opened items and a flat 5 CHF return fee, and some say refunds for faulty items were refused or slow. Trustpilot
- Product descriptions are often called unclear or incomplete. Customers also mention payment problems with TWINT, credit card and Apple Pay, and app bugs. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.6 / 5 | 39,950 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 67,573 | 16 Oct 2026 |
| Google Play | 4.8 / 5 | 18,166 | 16 Oct 2026 |
| 4.1 / 5 | 3,564 | 16 Oct 2026 | |
| Reviews.io | 1.0 / 5 | 1 | 16 Oct 2026 |
Delivery, returns
and support
How is Galaxus delivery?
Reviews are split. Many Trustpilot and App Store customers report fast, correct delivery, including next-day arrivals. Others report delays, missed delivery dates, lost parcels and parcels left outside by couriers. The brand states on Google Play that about 90% of orders arrive on the stated date and that teams are working on the rest.
How do Galaxus returns work?
The brand states a 30 day return right. Opened items can face a 10% deduction. One App Store customer objected to a flat 5 CHF return fee. Some customers praise the returns process as simple. Others report slow returns, little flexibility and refused refunds for faulty items.
How is Galaxus customer support?
Experiences differ. Trustpilot customers often describe support as fast, friendly and effective in damage and warranty cases. Other customers on Trustpilot, the App Store and Google Play report no useful answers on delayed or lost orders. Some say support quality is getting worse.
How is Galaxus quality?
Most customers report products as described and in good condition. Complaints include unclear product descriptions, missing parts, oversized packaging, and plugs that do not fit Swiss sockets. A few customers say items bought from third party sellers or imported items were a problem. One Google Play reviewer called the marketplace shoddy, and the brand disagreed.
What customers say
about Galaxus
Ordered a plastic dustbin, bicycle pedals and shoe cleats which were all delivered to my door very quickly, ordered yesterday afternoon and delivered this morning.
Es waren zwei Geburtstagsgeschenke, welche mit "Lieferung Morgen" deklariert waren. Nun hat mein Sohn morgen Geburtstag und das Paket ist nicht eingetroffen.
Rückgabekosten??? Ich dachte innerhalb 30 Tage ist Rückgabe kostenlos wenn das Produkt nicht gebraucht und in der Originalverpackung ist.
Riesen Auswahl Meistens schnelle Lieferung. Bei Beschwerden effiziente Abwicklung. Gute redaktionelle Artikel.
Das Paket einfach vor der Haustüre abzulegen erachte ich als Respektlos.
You arrive to the store and you are put on a 30 min waiting list…. Give me a break!
Questions about
Galaxus
Is Galaxus legit?
Customers report mostly positive experiences. Galaxus holds 4.6 out of 5 on Trustpilot from 39,950 reviews, and 4.85 on the App Store. A small share of customers report undelivered orders, and the brand says it works with couriers to resolve these cases. The only reviews.io entry is a single 1 star review that looks unrelated to Galaxus, so it carries little weight.
How long does Galaxus delivery take?
Many customers report delivery within one to three days, and some report next-day delivery. One customer says delivery is usually within a week. Others report delays of two weeks to a month. The brand says about 90% of orders arrive by the stated date.
Can I return Galaxus products?
The brand states a 30 day return right. Opened items can incur a 10% deduction, and one App Store customer reports a flat 5 CHF return fee. Some customers call returns simple. Others report slow processing or refused refunds for items they say were faulty.
Does Galaxus reply to bad reviews?
Yes, but it varies. Google Play replies reach 91.1% of reviews, Google 60% and Trustpilot only 6%. Replies to low ratings are polite and usually direct customers to support. Some defend company policy.
Is Galaxus worth the price?
Most customers report good or competitive prices and a huge range. A few say some items cost more than at other shops or that prices have crept up. One Trustpilot customer called an order very expensive.
Ask the agent
about Galaxus
Try one of these:
Sources
- 532,621
- 42,676
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- 2781
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Brand replied to 6% of reviews
As of 16 Oct 2026
- 517,209
- 40
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Brand replied to 91% of reviews
As of 16 Oct 2026
- 52,222
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Brand replied to 60% of reviews
Google Maps listing: Digitec Galaxus, Filiale Zürich
Rating data from Google · As of 16 Oct 2026
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