In short
Is Fnac legit?
Fnac holds 4.0 out of 5 on Trustpilot across 30,222 reviews, with 60% five-star and 29% one-star. The App Store rating is 4.36 (26,348 ratings) and Google Play is 3.02 (21,375). Two small sites are far lower: Sitejabber 2.1 (24 reviews) and Reviews.io 2.02 (83 reviews), and most of those reviews are several years old.
Trust Score 71/100 from 98,050 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 98,050
As of 16 Oct 2026 · How we score
AI summary
Fnac holds 4.0 out of 5 on Trustpilot across 30,222 reviews, with 60% five-star and 29% one-star. The App Store rating is 4.36 (26,348 ratings) and Google Play is 3.02 (21,375). Two small sites are far lower: Sitejabber 2.1 (24 reviews) and Reviews.io 2.02 (83 reviews), and most of those reviews are several years old.
- Customers report knowledgeable, helpful staff in the stores. Reviewers mention good advice on technical products such as cameras, audio and phones. Trustpilot
- Customers report a wide choice of books, music, films, vinyl and electronics, with prices some describe as fair or competitive. Trustpilot
- Some customers report fast delivery. Recent Trustpilot reviews call book delivery quick, and older Reviews.io reviews describe next-day or very fast shipping, including abroad. Trustpilot
- App users report that ordering and browsing are easy and quick. Expatriates and book buyers are among those who rate the app highly. App Store
- Some customers report sturdy, protective packaging and goods arriving sealed and in good condition. Trustpilot
- Customers report orders that take weeks or months to ship or arrive, with payment taken straight away. Recent Trustpilot examples include waits of 1.5 months, nearly two months and over three months. Some report parcels lost in transit. Trustpilot
- Customers report problems with refunds and cancellations. Examples include cancelled orders where money was not returned, refunds taking weeks, and a refused refund after 15 days. Trustpilot
- Customers report that the app logs them out constantly and forces repeated sign-ins. Others report crashes or failure to open after recent updates. Many Google Play and App Store reviews from September and October 2026 say this. Google Play
- Customers report that customer service and after-sales service are hard to reach or unhelpful. Complaints include unanswered emails, no goodwill gestures, and the customer being blamed for faults. Non-French speakers say it is especially hard. Trustpilot
- Many Google Play reviews concern the Kobo e-reader app and the Fnac Photo app rather than the main shop app. These cover ebook sync, regional purchase blocks and photo printing. This lowers the Google Play score for shopping questions. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.0 / 5 | 30,222 | 16 Oct 2026 |
| App Store | 4.4 / 5 | 26,348 | 16 Oct 2026 |
| Google Play | 3.0 / 5 | 21,375 | 16 Oct 2026 |
| 3.9 / 5 | 19,998 | 16 Oct 2026 | |
| Sitejabber | 2.1 / 5 | 24 | 16 Oct 2026 |
| Reviews.io | 2.0 / 5 | 83 | 16 Oct 2026 |
Delivery, returns
and support
How is Fnac delivery?
Delivery reports are mixed. Some recent Trustpilot customers call it fast, and older Reviews.io reviews praise very quick shipping. Other recent Trustpilot reviews describe waits of 1.5 to 3 months and a lost smartphone parcel. Older Sitejabber reviews describe non-delivery and long delays. One Google Play customer reports waiting almost a month for photo prints.
How do Fnac returns work?
Returns and refunds are a recurring weakness. Customers report refused refunds after 15 days, vouchers offered instead of money, and refunds that took weeks or never arrived. Cancelled orders without a refund are also reported. Most detailed examples come from Sitejabber and Reviews.io, which have few reviews and are mostly older. Trustpilot shows similar recent cases.
How is Fnac customer support?
Support is the most divided theme. Some Trustpilot and App Store customers report quick, serious handling and good in-store service. Many others report unanswered emails, being passed between departments, and no solution on faulty or late orders. Sitejabber and Reviews.io reviewers who do not speak French report the most difficulty.
How is Fnac quality?
Product quality gets little direct comment. Customers praise in-store advice and sturdy packaging. One recent Trustpilot reviewer says a refurbished iPhone was judged non-conforming after two years, and another says parcels were oversized with poorly wedged items. Older Sitejabber reviews mention warranty disputes. App reviewers also note blurry product images.
What customers say
about Fnac
Le choix de livres est grand, la livraison est rapide. Je n'en demande pas plus.
Très bien conseillé, sur des produits très techniques, pour moi c'est indispensable d'avoir de bons conseils avec des personnes qui connaissent bien leur métier.
J’attends depuis près de deux mois le vinyle Fallen 20th Anniversary Edition Deluxe Vinyle Coloré d’Evanescence, qui n’a toujours pas été expédié.
Il faut TOUJOURS se reconnecter, l'appli ne garde pas la session ouverte, et ne retient pas les mots de passe.
I tried several other ways to contact customer service, but they just completely IGNORE you.
I ordered on Monday in France and I received my books in Australia on the Thursday morning! Incredible!
Questions about
Fnac
Is Fnac legit?
Yes, it appears to be a real, established retailer. Trustpilot rates it 4.0 from 30,222 reviews, and 60% are five-star. About 29% are one-star, mainly over delays, refunds and support. Sitejabber (2.1, 24 reviews) and Reviews.io (2.02, 83 reviews) are much lower, but they are small and mostly older.
How long does Fnac delivery take?
It varies. Some customers report quick delivery of books. Others report waits of 1.5 to 3 months for pre-orders and special items, or lost parcels. Older reviews also report non-delivery. Customers advise against relying on Fnac for items with a fixed deadline.
Can I return Fnac electronics and get a refund?
Customers report mixed results. Some report refused refunds after 15 days, vouchers instead of money, and refunds that took weeks. Others report cancelled orders where money was not returned. The data gives no clear policy details, so check the return terms before buying.
Does Fnac reply to bad reviews?
Rarely. Fnac replied to 0% of reviews on Trustpilot, Sitejabber and Reviews.io, and to 17% on Google Play. The Google Maps store listing shows a 100% reply rate. Replies are polite and mostly templated.
Is the Fnac app any good?
Ratings are split. The App Store rating is 4.36 from 26,348 ratings and Google Play is 3.02 from 21,375. Fans praise how easy it is to use. Critics report repeated forced log-ins, crashes after updates and slow loading. Many Google Play reviews relate to the Kobo and Fnac Photo apps, so that score may not reflect the shopping app alone.
Ask the agent
about Fnac
Try one of these:
Sources
- 518,136
- 42,242
- 3493
- 2608
- 18,743
Brand replied to 0% of reviews
As of 16 Oct 2026
- 57,676
- 42,514
- 31,522
- 21,789
- 17,867
Brand replied to 17% of reviews
As of 16 Oct 2026
- 58,660
- 45,842
- 32,402
- 2855
- 12,239
Brand replied to 100% of reviews
Google Maps listing: FNAC Paris - Forum des Halles
Rating data from Google · As of 16 Oct 2026
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