Trust Score 36/100 · 2 sources · 115 reviews · updated 16 Oct 2026
Floyd reviews
In short
Is Floyd legit?
Floyd has a Trustpilot rating of 1.8 out of 5 from 115 reviews, and all 115 were read. 77 reviews (67%) are 1 star and 13 (11%) are 5 stars. Google has no reviews for Floyd, only a Maps listing for Floyd Inc, so the picture rests on Trustpilot alone.
Trust Score 36/100 from 115 public reviews across 2 sources, updated 16 Oct 2026. How we score
AI summary
Floyd has a Trustpilot rating of 1.8 out of 5 from 115 reviews, and all 115 were read. 77 reviews (67%) are 1 star and 13 (11%) are 5 stars. Google has no reviews for Floyd, only a Maps listing for Floyd Inc, so the picture rests on Trustpilot alone.
- Reviewers like the look and design of the furniture. Several say the product itself is good even when the order went badly. Trustpilot
- Assembly is described as easy, and the video instructions are singled out for praise in several 5-star reviews. Trustpilot
- Some buyers say individual support agents solved problems well. Examples include replacing damaged pieces, swapping cushions after water damage and offering a fix after the 1-year warranty had ended. Trustpilot
- One reviewer says Floyd honored the older 10-year warranty on a bed bought 9 years earlier and replaced three platform segments. Trustpilot
- A few buyers describe the build as solid and durable, including one who calls a sofa extremely solid and well made. Trustpilot
- Delivery delays are the most common complaint. Reviewers report waits of 8 to 12 weeks or more, with some orders arriving 4 to 6 weeks after the estimate. Trustpilot
- Reviewers say shipping updates are misleading. They report false "shipped" or "out for delivery" notices and ready-to-ship dates that do not match the real delivery date. Trustpilot
- Support is described as hard to reach. Reviewers mention no phone number, email replies that take days or weeks, and no clear answers about order status. Trustpilot
- Orders arriving damaged, in the wrong color or with missing parts come up repeatedly. Fixes are described as slow. Trustpilot
- Reviewers report trouble cancelling orders and getting refunds. Some mention restocking fees and long waits for credit on returned items. Trustpilot
Summary written by AI from 50 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.8 / 5 | 115 | 16 Oct 2026 |
| No star rating | 0 | 16 Oct 2026 |
Delivery, returns
and support
How is Floyd delivery?
Delivery is the weakest area. Items are made to order, and reviewers report waits well beyond the 6 to 9 weeks they were quoted. Several say the carrier handoff added weeks, and one says the order went to the wrong address. A few older reviews from 2021 and 2022 describe smooth XPO deliveries, and one 2025 reviewer says the order arrived earlier than promised.
How do Floyd returns work?
Reviewers describe returns and cancellations as difficult. They report no cancellation once an order is in progress, restocking and shipping fees on refused deliveries, and slow refunds. One calls returns essentially impossible. For damaged items, Floyd's replies say it offers replacements. One reviewer got only a $50 refund offer after two damaged headboards. A 2021 reviewer says a return and refund went smoothly. Google has no review data on this.
How is Floyd customer support?
Reviews are split, but most are negative. The negative ones describe slow email replies, no phone line and unanswered follow-ups. The positive ones, mostly from 2023 and 2025, praise named agents for clear help and for honoring warranty claims. One reviewer calls the support a little dodgy but the product high quality.
How is Floyd quality?
Quality reviews are mixed. Several reviewers praise solid construction and design. Others report loose threads, unfinished fabric edges, underfilled sectional cushions, a creaky bed and dented or scratched wood on arrival. Many say the quality does not match the price.
What customers say
about Floyd
Completely absurd shipping experience. I ordered the sink down sectional in August, was told 4 to 6 weeks to ship.
Despite current 1-year warranty, Floyd honored 10-year warranty in effect when I purchased and replaced all 3 platform segments.
Very easy to construct, and slick looking
The sink down sectional is underfilled, the stitch work is shoddy and literally all over the place, and there are tons of loose threads.
I ordered a mattress that got here in 48 hrs, and now I'm about to wait for 60-80 days of its 100 day return period just to get the bed for it?
the sofa is extremely solid, well designed and manufactured. I'm very happy with it!
Questions about
Floyd
Is Floyd legit?
Floyd is a real furniture brand, and reviewers report receiving products they often like the look of. Trust is low, though. Trustpilot shows 1.8 out of 5 from 115 reviews, with 67% at 1 star. Google lists Floyd Inc on Maps but has no reviews. The main concerns are long delays, poor communication and refund problems.
How long does Floyd delivery take?
Reviewers were quoted about 4 to 9 weeks for made-to-order pieces. Many report waiting 8 to 12 weeks or more, and some report orders arriving 4 to 6 weeks past the estimate. A few older reviews describe delivery in about 4 weeks.
Can I return Floyd furniture?
Reviewers report that returns and cancellations are hard. They mention no cancellation after an order starts, restocking fees and slow refunds. Floyd's replies say damaged items can be replaced. Check the return and cancellation terms on floydhome.com before ordering.
Does Floyd reply to bad reviews?
Sometimes. Floyd replied to 27% of Trustpilot reviews. Replies are polite and apologetic and usually ask the reviewer to email hello@floydhome.com. Some reviewers say the issue stayed unresolved afterward.
Is Floyd worth the price?
Reviewers are split. Some praise the design, easy assembly and sturdy build. Many others say the quality, especially stitching and cushion fill on sectionals, does not justify the price, particularly after long delays. The 1.8 rating suggests caution.
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