Trust Score 93/100 · 4 sources · 92,076 reviews · updated 16 Oct 2026
Flaconi reviews
In short
Is Flaconi legit?
Flaconi holds 4.4 out of 5 on Trustpilot from 25,405 reviews, with 84.8% giving five stars and 8.5% giving one star. The apps score higher, at 4.77 on the App Store (43,470 ratings) and 4.84 on Google Play (20,603 ratings). The Google Maps listing for Flaconi GmbH scores 4.5 from 2,598 reviews, but it is a company listing rather than the online shop. Customers praise prices and selection. Complaints focus on slow dispatch, delayed refunds and hard-to-reach support.
Trust Score 93/100 from 92,076 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 92,076
As of 16 Oct 2026 · How we score
AI summary
Flaconi holds 4.4 out of 5 on Trustpilot from 25,405 reviews, with 84.8% giving five stars and 8.5% giving one star. The apps score higher, at 4.77 on the App Store (43,470 ratings) and 4.84 on Google Play (20,603 ratings). The Google Maps listing for Flaconi GmbH scores 4.5 from 2,598 reviews, but it is a company listing rather than the online shop. Customers praise prices and selection. Complaints focus on slow dispatch, delayed refunds and hard-to-reach support.
- Low prices and frequent discounts are the most common praise. Many customers say Flaconi is cheaper than shops or rival retailers and mention long-term repeat buying. Trustpilot
- Customers like the wide range of perfume and cosmetics, and say ordering is simple. Google Play
- Many customers report fast, reliable delivery and well-packed parcels. Some say the order arrived a day early. Trustpilot
- Several long-term buyers say the goods are original and they have never had a reason to complain. Free samples in orders are also liked by some. App Store
- Slow dispatch and delivery. Customers report waits of one to two weeks, sometimes longer, against a stated 2 to 3 days. Some also dislike the 1.90 euro DHL surcharge. Trustpilot
- Refunds for returns take a long time. Customers report 2 to 3 weeks after the return arrives, and some report over a month. Several say a return was recorded as incomplete or empty. Some had to involve PayPal buyer protection. Trustpilot
- Orders arrive incomplete, damaged or with the wrong item. Claims require photos and forms, which customers find tedious. Trustpilot
- Customer service is described as slow, templated or AI-written. Some customers say they got no answer at all for days or weeks. Trustpilot
- App problems and promo terms cause frustration. Customers report a wishlist that will not load for months, crashes and login issues. Some felt misled when the advertised 10 euro app voucher paid only 5 euros on orders under 69 euros. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.4 / 5 | 25,405 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 43,470 | 16 Oct 2026 |
| Google Play | 4.8 / 5 | 20,603 | 16 Oct 2026 |
| 4.5 / 5 | 2,598 | 16 Oct 2026 |
Delivery, returns
and support
How is Flaconi delivery?
Delivery experiences are split. Many customers report fast arrival, and some say a day early. Others report waits of about a week, up to 14 days. A recurring point is that the parcel takes 4 to 5 days to be handed to the carrier. One customer says the 1.90 euro DHL surcharge is outdated. Some report parcels lost or stolen in transit, and the Google Maps reviews include a missing item that was never sent.
How do Flaconi returns work?
Returns are the main weak spot. Customers report credit notes taking 2 to 3 weeks after the return arrives, and some say refunds took over a month. A few say the warehouse recorded a return as incomplete or empty, and Flaconi refused a refund. One Trustpilot reviewer says returns went smoothly. Google Play reviews say little about returns.
How is Flaconi customer support?
Support is the most criticised area outside delivery. Customers report templated or AI-sounding replies, waits of 5 working days or more, and cases that went unanswered. Some say they had to send photos, print forms and write several emails to claim a missing item. A few Trustpilot reviewers say the issue was only solved after PayPal got involved. Others say staff replied helpfully, but these cases are fewer.
How is Flaconi quality?
Most customers report original, well-packed products and good value. A minority report damage in transit, such as leaking shampoo or broken lip balms. Some say parts of an order were missing or samples did not match the order, for example men's scents sent with a women's perfume order. A few reviews doubt authenticity of perfume. Flaconi says it buys only from manufacturers and authorised suppliers, and other customers say the goods are genuine.
What customers say
about Flaconi
Die Preise sind fair, die Ware ist nicht gefälscht, die Lieferung kommt schnell und gut verpackt. Hatte noch nie einen Grund zur Beanstandung.
Preislich top & auch die Ware ist super. Allerdings dauert der Versand immer knapp eine Woche und das finde ich schon sehr lang…
Insgesamt hat der Vorgang von der 1. Bestellung bis zur Rückerstattung mehr als 4 Wochen gedauert.
It's been over a month, and I'm still waiting for my refund because my return somehow "arrived empty."
Ich habe keinen Zugriff auf meine Wunschliste. Jedes Mal, wenn ich versuche, sie zu öffnen, wird mir nichts angezeigt und es erscheint nur eine Fehlermeldung.
Very fast delivery, much better prices and good enough packaging! I am very happy with my purchase!
Questions about
Flaconi
Is Flaconi legit?
Flaconi has 4.4 out of 5 on Trustpilot from 25,405 reviews, and 84.8% of them are five stars. The apps score 4.77 on the App Store and 4.84 on Google Play. Many customers report years of orders with original goods. A minority report missing items, slow refunds or doubts about authenticity, and Flaconi says it sources only from manufacturers and authorised suppliers.
How long does Flaconi delivery take?
Flaconi states 2 to 3 days. Many customers report fast delivery, but others report about a week, and some report up to 14 days. Customers say dispatch itself can take 4 to 5 days. Flaconi has told one customer that longer times can occur depending on order volume.
Can I return Flaconi products and how long do refunds take?
Customers confirm returns are possible. Refund speed is the main complaint. Customers report credit appearing 2 to 3 weeks after the return arrives, and some report over a month. A few cases involved disputes over a return recorded as incomplete. One Trustpilot reviewer says returns went without problems.
Does Flaconi reply to bad reviews?
It depends on the platform. Flaconi replies to 87.1% of Google Play reviews and 9% of Trustpilot reviews. No replies appear on the Google Maps listing. Replies are polite and usually point the customer to email support.
Is Flaconi worth the price?
Most customers say yes. Low prices and frequent discounts are the top praise across all sources. Some note that discounts run daily and prices fluctuate, with one Google Play reviewer reporting differences of up to 30 euros within days. The 10 euro app voucher needs a 69 euro basket.
Ask the agent
about Flaconi
Try one of these:
Sources
- 521,535
- 4988
- 3357
- 2373
- 12,152
Brand replied to 9% of reviews
As of 16 Oct 2026
- 518,589
- 41,424
- 3223
- 255
- 1306
Brand replied to 87% of reviews
As of 16 Oct 2026
- 52,148
- 4154
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Brand replied to 0% of reviews
Google Maps listing: Flaconi GmbH
Rating data from Google · As of 16 Oct 2026
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