Trust Score 32/100 · 1 sources · 398 reviews · updated 16 Oct 2026
Fjällräven reviews
In short
Is Fjällräven legit?
Fjällräven has a Trustpilot rating of 1.6 out of 5 from 398 reviews, and 199 of them were read for this report. About 70% of reviews (280) are 1 star and 14% (55) are 5 stars. Customers report quality that wears out too soon, slow support and strict return rules, while a smaller group praises long-lasting trousers and free replacement parts.
Trust Score 32/100 from 398 public reviews across 1 sources, updated 16 Oct 2026. How we score
- Rating sources
- 1
- Ratings counted
- 398
As of 16 Oct 2026 · How we score
AI summary
Fjällräven has a Trustpilot rating of 1.6 out of 5 from 398 reviews, and 199 of them were read for this report. About 70% of reviews (280) are 1 star and 14% (55) are 5 stars. Customers report quality that wears out too soon, slow support and strict return rules, while a smaller group praises long-lasting trousers and free replacement parts.
- Customers report that G1000 trousers and similar clothing last for years. One reviewer says a pair worn every other day for 6 years shows no signs of wear. Trustpilot
- Several reviewers say support sent free replacement zips, straps or parts. This includes Kånken bags that were 10 to 15 years old and outside normal warranty. Trustpilot
- Some customers say repairs and warranty replacements were handled well. One describes a replacement for a manufacturing error. Another says a repair on an older item was done without problems. Trustpilot
- Some reviewers say the price is high but fair for clothing that lasts for years. Trustpilot
- A few customers report quick dispatch and fast delivery. One says an order from Germany reached the UK within a week. Trustpilot
- Customers report products wearing out or breaking early. Examples include a belt that rusted and frayed after 3 weeks, a backpack that ripped on first use, Kånken bags that discolored and split seams within months, and a jacket that broke after one hike. Trustpilot
- Customers report slow or missing replies from customer service. One waited from late June to mid August for repair approval. Others report no answer at all. Trustpilot
- Customers describe strict return and exchange rules. Complaints include a refused exchange just outside the return window, a rejected return of a laptop bag, and a refused return of a moldy rain jacket. Trustpilot
- Reviewers say repairs under warranty can cost the customer. One reviewer was told to pay shipping on a defective pair of trousers and carry the risk of loss in transit. Trustpilot
- Customers say the price is too high for the quality. Some also report sizing that changed between purchases and thin fabric. Trustpilot
Summary written by AI from 50 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.6 / 5 | 398 | 16 Oct 2026 |
Delivery, returns
and support
How is Fjällräven delivery?
Delivery reports are mixed. Some customers report quick dispatch and arrival within about a week. One reviewer reports a 12 working day wait that was communicated in advance. Others report an order missing for almost 3 weeks, and paid expedited shipments stuck with the carrier for days with slow help from support. No footwear delivery reports appear in the reviews read.
How do Fjällräven returns work?
Returns are a frequent complaint. Customers report a missing refund confirmation on a 350 euro jacket, a refused size exchange slightly outside the window, a missed return window after trousers fit differently, and a rejected return of a bag. One customer reports that returning a size they did not need went smoothly. Reviews mention third-party retailers such as Varuste.net, where return shipping rules can differ from the brand's.
How is Fjällräven customer support?
Support experiences split sharply. Positive reviews describe fast help, free parts and escalation of urgent cases. Negative reviews describe waits of several weeks, no reply, and cost put on the customer for repairs. The brand itself apologizes for late responses in several of its replies.
How is Fjällräven quality?
Quality is the most divided theme. Long-term owners praise trousers and bags that last for years. Many 1-star reviews report early failures on belts, backpacks, jackets, zips and T-shirts, and some say quality has dropped for the price. Reviews mention clothing, bags and a tent, and none of the reviews read cover footwear.
What customers say
about Fjällräven
4 hikes and no fault of my own threads came lose on my vent zip now I am unable to close my vent
Both jackets are brand new with tags and have not been worn.
The zip mechanism is an absolute nightmare and it can take 5 minutes wiggling it around to get it to work.
Efter en henvendelse til kundeservice sendte Fjällräven 2 nye lynlåse uden beregning, trods taskerne næppe er indenfor almindelig garanti.
Got a pair 6 years ago, wore them every other day since, they show no sighs of wear at all
Very fast delivery from Germany to UK arrived within a week.
Questions about
Fjällräven
Is Fjällräven legit?
Fjällräven is an established brand, and reviewers describe receiving products, repairs and free parts. Its Trustpilot rating is low at 1.6 out of 5 from 398 reviews. Most complaints concern quality, support speed and returns, and only one review read reports a missing order.
How long does Fjällräven delivery take?
Customers report anything from about a week to 12 working days. One order from Germany reached the UK within a week. Others report delays, including an order missing for nearly 3 weeks and a paid overnight shipment that was late.
Can I return Fjällräven outdoor gear?
Returns are possible, and one reviewer returned a wrong-size item without trouble. Others report refused exchanges just outside the return window, a rejected bag return and a refund that did not arrive. Check the return window before ordering. Third-party retailers may have different rules.
Does Fjällräven reply to bad reviews?
Yes, but not always. The reply rate is about 31%. Replies are polite, apologize and ask the customer to contact customer service. Several admit the brand was slow to respond.
Is Fjällräven outdoor gear worth the price?
Opinions are divided. Long-term owners say trousers and bags justify the price by lasting for years. Many other reviewers say the quality does not match the price. No footwear reviews appear in the data read, so this applies to clothing and bags.
Ask the agent
about Fjällräven
Try one of these:
Sources
- 555
- 417
- 314
- 232
- 1280
Brand replied to 31% of reviews
As of 16 Oct 2026
Trust checks
Checks
Something wrong here?
Tell us and we'll respond within 72 hours. If you represent Fjällräven, you can claim this page.