Trust Score 49/100 · 3 sources · 360 reviews · updated 16 Oct 2026
Fenty Beauty reviews
In short
Is Fenty Beauty legit?
Fenty Beauty scores 2 out of 5 on Trustpilot from 322 reviews, and 68% of those (220) are 1 star. Sitejabber is kinder at 3.38 out of 5 from 37 reviews, with 49% giving 5 stars. BBB shows a grade F with 28 complaints in 3 years, but it holds only 1 rating, so it is a thin source.
Trust Score 49/100 from 360 public reviews across 3 sources, updated 16 Oct 2026. How we score
- Rating sources
- 3
- Ratings counted
- 360
As of 16 Oct 2026 · How we score
AI summary
Fenty Beauty scores 2 out of 5 on Trustpilot from 322 reviews, and 68% of those (220) are 1 star. Sitejabber is kinder at 3.38 out of 5 from 37 reviews, with 49% giving 5 stars. BBB shows a grade F with 28 complaints in 3 years, but it holds only 1 rating, so it is a thin source.
- The shade range and foundation quality get the most praise. Sitejabber reviewers say they finally found a match, and Trustpilot reviewers call the formulas lightweight with good coverage. Sitejabber
- Highlighters, glosses and lip products are often called pigmented and long wearing. Several reviewers say the products are worth the price. Sitejabber
- Some orders arrive fast and well packed. Trustpilot reviewers report delivery in a few days to about two weeks, with free gifts included. Trustpilot
- Some reviewers say individual support agents fixed missing items, a lost parcel or a return quickly. One reported a full refund within an hour. Trustpilot
- Packaging and the website are described as attractive and easy to use by a number of Sitejabber reviewers. Sitejabber
- Late, lost or never delivered orders are the biggest complaint. Reports include parcels marked delivered but not received, orders stuck for two to four weeks, and tracking that stopped. Trustpilot
- Support is described as slow or silent. Reviewers report unanswered emails, chat that did not work, and an AI chatbot that promised a human follow-up that never came. Trustpilot
- Orders cannot be cancelled or have the address changed once placed. Reviewers say this led to wrongly addressed parcels and orders they did not want to keep. Trustpilot
- Missing items and free gifts, partial refunds and refund fees come up repeatedly. One BBB complaint is about being refused a full refund. Trustpilot
- Some reviewers report product problems. These include shades that oxidise to orange, cakey finish, fading lip stain, and rashes or burning on skin. Trustpilot
Summary written by AI from 90 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.0 / 5 | 322 | 16 Oct 2026 |
| Sitejabber | 3.4 / 5 | 37 | 16 Oct 2026 |
| BBB | 1.0 / 5 | 1 | 16 Oct 2026 |
Delivery, returns
and support
How is Fenty Beauty delivery?
Delivery experiences are split. Some Trustpilot reviewers received orders in 3 days to about 2 weeks, including international orders. Others waited 9 days to a month, or never received the parcel. Black Friday orders show up often in the late reports. Several blame third-party couriers. Older Sitejabber and BBB reports describe lost tracking and an order unshipped after 15 days.
How do Fenty Beauty returns work?
Data on returns is limited and mixed. Trustpilot has reports of quick refunds for cancelled or lost orders and one smooth return. Others say they could not cancel, or were told to reorder at full price after a refund. A Sitejabber reviewer found returns a hassle after a rash. A BBB complainant objected to a refund fee and being refused a full refund.
How is Fenty Beauty customer support?
Support is the most divided theme. Many 1-star Trustpilot reviews report unanswered emails, unhelpful chat, an AI chatbot and refusals to cancel or fix errors. Other Trustpilot reviewers praise named agents for fast, generous fixes. BBB lists 28 complaints in 3 years. Sitejabber reports are older and also mixed.
How is Fenty Beauty quality?
Product quality is the brand's strongest point. Most Sitejabber and positive Trustpilot reviews praise foundation, shade range, highlighters and glosses. Complaints are fewer and include oxidation to a burnt orange tone, cakey concealer or foundation, quickly fading lip stain, and skin irritation. Many Sitejabber reviews in the sample are from 2018 to 2023.
What customers say
about Fenty Beauty
Delivery was very quick, the pricing was clear, and duties and taxes were already included
Still haven't received my order. I ordered 2 things. I have waited over 9 days.
I made a purchase on 12/1/24 and it is now 12/16/24 and my products still are waiting to be shipped.
This is literally the only brand with a foundation that flawlessly matches my complexion.
It's so cakey under my eyes even if I only use a little bit. It doesn't cover very well, and it doesn't last all day.
The AI chatbot response to my query was useless and the promised escalation to a human hasn't happened.
Questions about
Fenty Beauty
Is Fenty Beauty legit?
Fenty Beauty is a real brand, and many reviewers received their orders and liked the products. The service record is weak. Trustpilot rates it 2 out of 5 from 322 reviews, and BBB gives a grade F with 28 complaints in 3 years. Sitejabber is better at 3.38 out of 5 from 37 reviews.
How long does Fenty Beauty delivery take?
Reviewers report anything from 3 days to about 2 weeks for good experiences. Others waited 9 days to a month, or never received the order. Delays are reported more often around sales such as Black Friday.
Can I return Fenty Beauty makeup?
Reviews give a mixed picture. Some report smooth returns and quick refunds. Others report being unable to cancel, partial refunds, or a refund fee. Reviewers also report orders being impossible to cancel once placed. Data on the return policy itself is limited.
Does Fenty Beauty reply to bad reviews?
No replies were found. The reply rate is 0% on Trustpilot, Sitejabber and BBB.
Is Fenty Beauty worth the price?
Many reviewers say yes, especially for foundation, highlighters and glosses, even when they call the brand pricey. A few disagree and cite cakey or oxidising products. Service risks such as late or missing orders are the main concern, not product value.
Ask the agent
about Fenty Beauty
Try one of these:
Sources
Brand replied to 0% of reviews
BBB grade F, 28 complaints in 3 years
As of 16 Oct 2026
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