Trust Score 75/100 · 6 sources · 1,726,259 reviews · updated 16 Oct 2026
Fashion Nova reviews
In short
Is Fashion Nova legit?
Ratings are sharply split by source. Trustpilot shows 4.4 out of 5 from 205,528 reviews, the App Store shows 4.83 from about 1.35 million ratings, and Google Play shows 4.81 from 154,322 reviews. Sitejabber shows 2.98 from 14,429 reviews, BBB shows 1.08 from 1,272 reviews with grade B and 11,488 complaints in 3 years, and the Google Maps listing shows 1.7 from 123 reviews. App store ratings reflect app users, and the Google listing is a physical store listing, so neither is a clean measure of the online shop.
Trust Score 75/100 from 1,726,259 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 1,726,259
As of 16 Oct 2026 · How we score
AI summary
Ratings are sharply split by source. Trustpilot shows 4.4 out of 5 from 205,528 reviews, the App Store shows 4.83 from about 1.35 million ratings, and Google Play shows 4.81 from 154,322 reviews. Sitejabber shows 2.98 from 14,429 reviews, BBB shows 1.08 from 1,272 reviews with grade B and 11,488 complaints in 3 years, and the Google Maps listing shows 1.7 from 123 reviews. App store ratings reflect app users, and the Google listing is a physical store listing, so neither is a clean measure of the online shop.
- Customers report trendy, affordable clothes. On Trustpilot, 70.6% of ratings are 5 stars (145,040 of 205,528). Trustpilot
- Customers like the wide size range and say styles suit many body types. Tall shoppers say it is one of the few places with affordable tall clothing. App Store
- Many app reviewers call ordering easy and fast. On Google Play, 88.5% of ratings are 5 stars (136,644 of 154,322). Google Play
- Some customers report fast, on-time delivery and true-to-size fit, including some international customers. App Store
- Some long-time customers say items have lasted years and many washes. One reviewer of 7 to 8 years says they have never received cheaply made clothing. App Store
- Returns are issued as store credit or a gift card, not a refund to the original payment method. Customers also report paying for return shipping. This is the most repeated complaint in the data. BBB
- Packages marked delivered that customers say never arrived, or went to the wrong address. Customers report claims being denied after carrier review. BBB
- Customer service is hard to reach. Customers report no phone number, automated chat or AI help, and unanswered emails. BBB
- Shipping is slower than promised, including paid one-day shipping that arrives late. Some app reviewers also dislike having to pay extra for next-day delivery. BBB
- Customers report missing, wrong or damaged items, inconsistent sizing, and app login problems with the emailed code. BBB
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.4 / 5 | 205,528 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 1,350,585 | 16 Oct 2026 |
| Google Play | 4.8 / 5 | 154,322 | 16 Oct 2026 |
| 1.7 / 5 | 123 | 16 Oct 2026 | |
| Sitejabber | 3.0 / 5 | 14,429 | 16 Oct 2026 |
| BBB | 1.1 / 5 | 1,272 | 16 Oct 2026 |
Delivery, returns
and support
How is Fashion Nova delivery?
Delivery is the most mixed theme. Some customers report fast, on-time orders. Many BBB complaints from late September and October 2026 describe stalled tracking, late one-day shipping, and orders marked delivered that were not received. One Google Play reviewer reports a 6 to 8 week wait by USPS ground. Sitejabber reviewers also report waits of 1.5 to 2 weeks.
How do Fashion Nova returns work?
Customers report that returns are refunded as a gift card or store credit, not to the original payment method. Many complain about this, and some say they had to pay for return shipping. Reply texts in BBB confirm the gift card policy. Defect claims must be made within 14 days of delivery. Several customers report their credit being reduced after a return, for example from $162 to $45 and from $149 to $98.
How is Fashion Nova customer support?
Support is the weakest area in the low-rated sources. Customers report no phone line, chatbot or AI-only help, and slow or missing email replies. Some say they could not start a return or reach a person. A few older Sitejabber reviews praise fast, kind replies, but the sampled recent reviews are mostly negative.
How is Fashion Nova quality?
Quality reports are mixed. Positive reviews on Trustpilot and Google Play praise material and fit. Negative reviews describe ripped pants, loose threads, bad smell and items that look different from the photos. Customers also say sizing varies between styles, so reading reviews before buying is advised.
What customers say
about Fashion Nova
i've never received cheaply made clothing from them despite pricing being cheap.
when it came in it looked nothing like the picture and the shipping took forever. The dress was too short, the material was horrible and the zipper got stuck multiple times.
A few days later I received an email stating that my return was missing items, and they would only refund me for one item.
The material on the clothing is always high quality. My clothing always arrives on time.
New update sucks! I can't log into my account. The app added a new feature where it will send you a code when, but when I check my inbox, it forces me to try again.
My clothes arrived on time and the quality was exactly what was represented on their website.
Questions about
Fashion Nova
Is this brand legit?
Customers report it is a real retailer that ships millions of orders. Trustpilot shows 4.4 from 205,528 reviews. BBB shows grade B but a 1.08 rating and 11,488 complaints in 3 years. Most complaints concern returns, delivery disputes and support, not a failure to ship.
How long does delivery take?
Experiences vary. Some customers report fast, on-time delivery. Others report 1.5 to 2 weeks, late one-day shipping, and in one case 6 to 8 weeks by USPS ground.
Can I return clothes for a cash refund?
Customers report that returns are issued as a gift card or store credit, not a refund to the original payment method. Some report paying for return shipping. Defect claims must be made within 14 days of delivery.
Does this brand reply to bad reviews?
Only in some places. It answers 50% of sampled BBB complaints and 1.5% of Sitejabber reviews. It does not reply on Trustpilot, Google Play or the Google listing. Replies are polite and templated.
Is this brand worth the price?
Many customers say the styles are trendy and prices are low, and Google Play shows 4.81 from 154,322 ratings. Others report defects, inconsistent sizing and hard-to-resolve return problems. Customers advise checking sizes and reviews before buying.
Ask the agent
about Fashion Nova
Try one of these:
Sources
- 5145,040
- 421,824
- 312,322
- 25,983
- 120,359
Brand replied to 0% of reviews
As of 16 Oct 2026
- 5136,644
- 411,385
- 32,994
- 21,107
- 12,186
Brand replied to 0% of reviews
As of 16 Oct 2026
- 519
- 43
- 31
- 24
- 196
Brand replied to 0% of reviews
Google Maps listing: Fashion Nova
Rating data from Google · As of 16 Oct 2026
- 58,716
- 42,350
- 3124
- 2272
- 12,910
Brand replied to 2% of reviews
As of 16 Oct 2026
Brand replied to 50% of reviews
BBB grade B, 11488 complaints in 3 years
As of 16 Oct 2026
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