Trust Score 80/100 · 6 sources · 341,964 reviews · updated 16 Oct 2026
Farfetch reviews
In short
Is Farfetch legit?
Farfetch rates 4.1 out of 5 on Trustpilot from 69,302 reviews, with 71% five-star and 17% one-star. The apps score about 4.9 on the App Store (230,379 ratings) and 4.87 on Google Play (40,180 reviews). Sitejabber averages 1.98 from 1,822 reviews, and BBB gives an F grade with 171 complaints in 3 years. Customers who are happy praise prices, selection and speed. Complaints focus on rejected returns, lost parcels and slow refunds.
Trust Score 80/100 from 341,964 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 341,964
As of 16 Oct 2026 · How we score
AI summary
Farfetch rates 4.1 out of 5 on Trustpilot from 69,302 reviews, with 71% five-star and 17% one-star. The apps score about 4.9 on the App Store (230,379 ratings) and 4.87 on Google Play (40,180 reviews). Sitejabber averages 1.98 from 1,822 reviews, and BBB gives an F grade with 171 complaints in 3 years. Customers who are happy praise prices, selection and speed. Complaints focus on rejected returns, lost parcels and slow refunds.
- Customers report fast delivery, sometimes next day, and good packaging on many orders. Trustpilot has 71% five-star reviews. Trustpilot
- Customers like the wide range of brands and hard-to-find pieces, and say prices and sales are good. Trustpilot
- Some customers report that items arrived authentic and unworn. Others say returns were easy and refunds were quick. Trustpilot
- Google Play is 92.5% five-star (37,154 of 40,180 ratings). Users describe the app as easy to navigate, with good detail on material, size and price. Google Play
- Returns rejected as damaged or used, even when customers say the item was unworn. This appears repeatedly in BBB complaints and Sitejabber reviews. BBB
- Parcels that never arrive, arrive empty or with items missing, followed by long investigations and refusals to refund. BBB
- Orders cancelled after payment because the item was out of stock, sometimes after days of waiting. Trustpilot
- Slow or unclear refunds and repeated, inconsistent answers from support. App Store
- App problems in recent months: crashing on Android, glitching and login trouble on iOS, and first-order discount codes that do not apply to all items. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.1 / 5 | 69,302 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 230,379 | 16 Oct 2026 |
| Google Play | 4.9 / 5 | 40,180 | 16 Oct 2026 |
| 4.6 / 5 | 255 | 16 Oct 2026 | |
| Sitejabber | 2.0 / 5 | 1,822 | 16 Oct 2026 |
| BBB | 1.0 / 5 | 26 | 16 Oct 2026 |
Delivery, returns
and support
How is Farfetch delivery?
Experiences split sharply. Many customers report quick delivery, with one Trustpilot reviewer citing one day. Others report orders that never arrived, one still missing after almost two months. Customers also complain about split shipments, import duties and taxes, and high delivery fees such as £15 on a £100 jumper. The Trustpilot and Google Play samples lean positive. BBB complaints about non-delivery are frequent.
How do Farfetch returns work?
Some customers report easy returns and refunds within days. BBB complaints from 2024 to 2026 repeatedly describe returns rejected as worn or damaged, sometimes with the item sent back to the customer. Others describe lost return parcels and refunds delayed by weeks. One Trustpilot reviewer says a blouse could not be returned at all. Brand replies on BBB often say the return did not meet the returns policy. BBB complainants are self-selected, so they overstate problems.
How is Farfetch customer support?
Reviews of customer support are mixed and lean negative. Customers report repeated contacts, generic or robotic answers, and being unable to cancel or fix an order soon after placing it. A few Sitejabber and App Store reviewers say support was professional and resolved their issue. Complaints about support are most common alongside lost parcels and rejected returns.
How is Farfetch quality?
Many customers say the products are original and well made. Some report damaged, used or wrong items, and a few BBB and Sitejabber reviewers allege counterfeits. Packaging is a common gripe, with items arriving crumpled or without a brand box or dust bag. Farfetch is a marketplace of partner boutiques, so packing and condition vary by seller. Authenticity claims are unverified customer accounts.
What customers say
about Farfetch
Good prices, original products sent in carefull packaging, quick delivery
My return order arrived on 7/3, and it’s been 17 days and I still haven’t received my refund.
I bought some shoes, tried them on at home, they were too big, and I returned them promptly. A few days later, Farfetch said I "damaged" the pair of shoes and denied my return.
Pretty quick delivery. Great clothing and not available in normal stores, so Farfetch really has more special clothing. Returns also get processed pretty quickly.
amazing, fast shipping and easy returns
I ordered a pair of shoes almost two months ago and paid everything upfront, including taxes and customs duties.
Questions about
Farfetch
Is Farfetch legit?
Farfetch is an established luxury marketplace with large review volumes. Trustpilot shows 4.1 from 69,302 reviews and both apps rate about 4.9. Sitejabber averages 1.98 and BBB gives an F grade with 171 complaints in 3 years. Most customers receive their orders, but those who hit problems with returns or lost parcels report hard disputes.
How long does Farfetch delivery take?
Customers report anything from next-day delivery to a few days for typical orders. Some report orders delayed for weeks or never delivered, and split shipments from several boutiques. The data gives no official delivery time.
Can I return Farfetch clothes and shoes?
Returns are possible and many customers report quick refunds. BBB complaints often say returns were rejected as worn or damaged, and some say return parcels were lost. Customers suggest keeping photos and proof of drop-off. One Trustpilot reviewer reports an item that could not be returned.
Does Farfetch reply to bad reviews?
Yes on Trustpilot, where 99% of reviews get a reply, usually an apology and a request for order details. On Google Play only 37.4% get replies, and some are generic five-star thank-yous. BBB replies are 51.3% and Sitejabber 23.4%.
Is Farfetch worth the price?
Opinions are mixed. Many customers praise good prices, sales and rare items. Others say they found cheaper prices elsewhere, saw prices change after ordering, or were hit by high shipping fees and import taxes. First-order discount codes do not apply to every item.
Ask the agent
about Farfetch
Try one of these:
Sources
- 548,994
- 43,539
- 32,639
- 22,062
- 112,068
Brand replied to 99% of reviews
As of 16 Oct 2026
- 537,154
- 42,126
- 3169
- 280
- 1613
Brand replied to 37% of reviews
As of 16 Oct 2026
- 5194
- 436
- 315
- 21
- 19
Brand replied to 0% of reviews
Google Maps listing: Farfetch Portugal, Unipessoal Lda
Rating data from Google · As of 16 Oct 2026
- 5762
- 487
- 373
- 282
- 1796
Brand replied to 23% of reviews
As of 16 Oct 2026
Brand replied to 51% of reviews
BBB grade F, 171 complaints in 3 years
As of 16 Oct 2026
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