Trust Score 73/100 · 5 sources · 391,143 reviews · updated 16 Oct 2026
Factor reviews
In short
Is Factor legit?
Factor has mixed trust signals that depend heavily on the source. Trustpilot averages 3.5 from 99,280 reviews, with 47% five-star and 12% one-star. The app stores are more positive, at 4.77 from 237,307 (App Store) and 4.30 from 54,182 (Google Play). Sitejabber is very negative at 1.56 from 85 reviews, with 93% one-star. The Google listing (2.0 from 289 reviews) appears to be a warehouse or loading dock, so it says little about the meal service.
Trust Score 73/100 from 391,143 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 391,143
As of 16 Oct 2026 · How we score
AI summary
Factor has mixed trust signals that depend heavily on the source. Trustpilot averages 3.5 from 99,280 reviews, with 47% five-star and 12% one-star. The app stores are more positive, at 4.77 from 237,307 (App Store) and 4.30 from 54,182 (Google Play). Sitejabber is very negative at 1.56 from 85 reviews, with 93% one-star. The Google listing (2.0 from 289 reviews) appears to be a warehouse or loading dock, so it says little about the meal service.
- Customers report that the meals taste good and are flavorful. This is the most common praise on Trustpilot, Google Play and the App Store. Several say the food is better than other prepared meal services. Trustpilot
- Customers report that the service saves time and effort. Many describe a quick, healthy microwave meal that replaces meal prep or takeout. Skipping a week is described as easy by some. Trustpilot
- Customers praise the variety of dishes and the filters in the app. Some say they can filter by protein and that the menu is varied and well chosen. Trustpilot
- Some customers report ample portions and reliable, on-time delivery. A few Trustpilot reviewers say boxes always arrive in great condition. These reports conflict with many delivery complaints elsewhere. Trustpilot
- Some customers say the value is good against groceries and delivery apps. Others say the price is acceptable given the time saved. App Store
- Billing, auto-renewal and cancellation are the biggest complaint theme. Customers report being charged after cancelling, being charged before the stated cutoff, and having to call to cancel. Some say they cannot see prices or meals until they pay. Factor has confirmed in replies that it is an auto-renewal subscription. Sitejabber
- Delivery problems are widespread. Customers report late boxes, missing meals, wrong items, wrong addresses and damaged or spilled packaging. Veho and FedEx are named as carriers. Trustpilot
- Customer support is a frequent complaint. Customers report chatbots, phone lines that hang up, refunds given only as store credit, and slow resolutions. Some app users say in-app help routes to HelloFresh support, which cannot help with Factor orders. App Store
- The app is described as buggy. Customers report freezing, log-outs, trouble changing box size or meals, and a recent update that removed the filter option. Some say the website works better than the app. Google Play
- Food quality is described as inconsistent. Customers report dry proteins, soggy vegetables, sameness over time, meals that ignore dietary settings (no pork, no spice), and prices that keep rising. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.5 / 5 | 99,280 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 237,307 | 16 Oct 2026 |
| Google Play | 4.3 / 5 | 54,182 | 16 Oct 2026 |
| 2.0 / 5 | 289 | 16 Oct 2026 | |
| Sitejabber | 1.6 / 5 | 85 | 16 Oct 2026 |
Delivery, returns
and support
How is Factor delivery?
Delivery is mixed. Some Trustpilot customers say delivery is on time and meals arrive in great condition. Many others report boxes arriving one to several days late, missing meals, wrong addresses, and crushed or leaking containers. One Trustpilot customer says an order promised for October 11 slipped to the 14th. Sitejabber reviewers report leaking ice packs, warm meals and damaged boxes. Some reviews blame the courier, including Veho. The data gives no average delivery time.
How do Factor returns work?
The data does not describe a formal return policy, and perishable meals are not returned. Customers instead report refunds and credits for problem orders. Some say refunds are issued as store credit, sometimes only partial and sometimes delayed for weeks. Others report being charged after cancelling and having to dispute charges with their bank or card company. Some say they got a refund after contacting the company.
How is Factor customer support?
Support gets mixed reviews, and complaints dominate. A few customers praise reaching a live person or say service is excellent. More customers report chatbots, a phone line that hangs up, agents who disconnect, and cancellation that requires a call. App Store reviewers say in-app help leads to HelloFresh support, which cannot resolve Factor issues. Google and Sitejabber reviewers describe unhelpful or rude agents.
How is Factor quality?
Taste is the strongest point, with many customers calling the meals delicious and varied. Complaints focus on consistency. Customers report dry chicken, steak and salmon, soggy vegetables, small or uneven portions, and meals tasting the same over time. A few Google Play reviewers say sodium and saturated fat are high. One App Store reviewer reports a rubber band in a meal. Two older Sitejabber reviewers mention recalled or undercooked chicken.
What customers say
about Factor
The food is delicious and always arrives in great condition.
Most times boxes are damaged and individual meals have been stuck together or some have been crushed and are not edible because they spilled over onto everything else.
their support services all go hellofresh, who cant help with factor issues. i had to get factors support number from a hellofresh support line.
The meals are fresh, flavorful, and varied; I’ve only repeated two dishes, and that was entirely by choice.
Why am I expected to pay before I've even seen what I'm buying? So stupid that you pay first and choose your meals second.
Tried to pause next week but app wouldn't let me log in for two days. TOO LATE they say, sorry. Food coming anyway and we took your money.
Questions about
Factor
Is Factor legit?
Factor delivers real meals, and the volume of reviews is large. Trustpilot has 99,280 reviews at 3.5 and the App Store has 237,307 at 4.77. Many customers enjoy the food. Others report billing, cancellation and delivery problems, and Sitejabber averages 1.56 from 85 reviews. The Google rating of 2.0 appears to be a warehouse listing, so it is not a reliable guide.
How long does Factor delivery take?
The data gives no standard delivery time. Some customers report on-time weekly boxes. Others report deliveries one to three days late, sometimes with missing meals or damaged packaging. Customers should expect some risk of delay.
How do I cancel Factor?
Customers report that cancelling can be hard. Factor says it is an auto-renewal subscription. Several customers report being charged after cancelling a few days before the cutoff, and some say they had to call or use chat. One App Store reviewer says the cancellation links and phone line failed for over a week. Cancelling well before the weekly cutoff and keeping confirmation is the pattern customers suggest.
Does Factor reply to bad reviews?
Yes, often on Trustpilot. The reply rate there is 74.5%, with templated apologies. On Google Play it is 11.2%. Google and Sitejabber show 0%.
Is Factor worth the price?
Opinions are split. Customers mention roughly $10 to $14 per meal. Some say it is worth the time saved and cheaper than takeout. Others call it overpriced for microwave-style meals or say costs keep rising. Customers also report extra charges from unwanted boxes.
Ask the agent
about Factor
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Google Maps listing: Factor 75
Rating data from Google · As of 16 Oct 2026
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