Trust Score 67/100 · 5 sources · 9,550,828 reviews · updated 16 Oct 2026
Etsy reviews
In short
Is Etsy legit?
Etsy scores 1.4 out of 5 on Trustpilot from 21,449 reviews, and 80% of those are 1 star. Sitejabber shows 1.57 from 1,573 reviews, and BBB shows 1.04 with a grade of F and 8,679 complaints in 3 years. The app stores are far higher, at 4.925 on the App Store and 4.85 on Google Play, so ratings are split sharply by source.
Trust Score 67/100 from 9,550,828 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 9,550,828
As of 16 Oct 2026 · How we score
AI summary
Etsy scores 1.4 out of 5 on Trustpilot from 21,449 reviews, and 80% of those are 1 star. Sitejabber shows 1.57 from 1,573 reviews, and BBB shows 1.04 with a grade of F and 8,679 complaints in 3 years. The app stores are far higher, at 4.925 on the App Store and 4.85 on Google Play, so ratings are split sharply by source.
- Customers report a huge range of unique, handmade and hard to find items, with good prices. Many app reviews say they can browse for hours and find things they love. App Store
- Several customers report that Etsy buyer protection worked. They describe opening a case, being ruled in their favour and getting a full refund within about a week. Trustpilot
- Many buyers report that individual sellers delivered items as pictured, well packed and on time. Mugs, jewellery and dresses are praised most often. Trustpilot
- Customers like supporting small businesses and independent makers. Google Play reviews give 90% of its 2.2 million ratings as 5 stars. App Store
- Some customers say the app is easy to use and checkout is quick. Several digital pattern buyers say search and purchase work well. Google Play
- Sellers and buyers report accounts permanently suspended with no clear reason. Appeals often get only automated replies. Some sellers say funds were withheld, including one reporting $6,000 frozen. BBB
- Many customers say the marketplace is now flooded with AI generated listings, dropshipped goods and resold cheap imports. They compare it to Temu or Amazon and say real handmade items are hard to find. Trustpilot
- Customers report support that is automated, loops back on itself or gives conflicting answers. Buyers say disputes with sellers are often not resolved in their favour. Trustpilot
- Customers report orders that never arrive, arrive months late, or have inaccurate tracking. Some say sellers closed their shops after taking payment. Trustpilot
- Sellers complain about fees, including listing fees, transaction fees and offsite ad charges. Some report being billed after closing a shop. Sitejabber
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.4 / 5 | 21,449 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 7,329,107 | 16 Oct 2026 |
| Google Play | 4.8 / 5 | 2,198,083 | 16 Oct 2026 |
| Sitejabber | 1.6 / 5 | 1,573 | 16 Oct 2026 |
| BBB | 1.0 / 5 | 616 | 16 Oct 2026 |
Delivery, returns
and support
How is Etsy delivery?
Delivery depends mostly on the individual seller. Some customers report on time arrival and good packaging. More report late or missing parcels, tracking that is often inaccurate or outdated, and shipping costs that are not clear. One reviewer says shipping cannot match Amazon for speed. The data gives no typical delivery time.
How do Etsy returns work?
Returns are set by each seller, and customers report that Etsy does not always enforce advertised policies. Two reviewers describe the same case where Etsy sided with a seller who refused a listed 30 day return. Others say the return process is almost nonexistent and there is a claim window that can pass while waiting on a seller. On the positive side, some buyers report full refunds through Etsy cases and easy exchanges with sellers.
How is Etsy customer support?
Support is the most criticised area on the review sites. Customers describe bots, copy and paste answers, loops of security questions and no human contact. BBB lists 8,679 complaints in 3 years. A minority report fast, fair case resolution, mainly through buyer protection.
How is Etsy quality?
Quality varies by seller. Praise covers well made jewellery, dresses, prints and patterns. Complaints cover goods that do not match photos, strong chemical smell, cheap plastic items sold as handmade, dead plants and patterns with AI images that do not match the pattern. One Trustpilot reviewer sums it up as quality that varies depending on the seller.
What customers say
about Etsy
Recently I purchased a Halloween wreath that I could have ordered on SHEIN or Wish (for a 1/4 of the price) The pictures used AI to make it look different.
Very happy for my mugs arrived yesteday, they're sxactly as shown on the app. Delivery time as schedule.
Every order I place gets canceled. I contact customer support, but they either skim my email and answer something I didn’t ask, or tell me everything is fine and to order again
My account was suspended permanently stating I had a shop and didn't comply with their rules. I NEVER SOLD A **** THING, NO SHOP, I ONLY BOUGHT 2 X FROM THEM!!!!
I can spend hours just browsing the site. Always find items I love and prices are great!
My main issue is with the platform itself, particularly its delivery tracking, which is often inaccurate or outdated.
Questions about
Etsy
Is Etsy legit?
Etsy is a real, large marketplace and many customers report good purchases. Its review scores are poor on the complaint sites, though: 1.4 on Trustpilot, 1.57 on Sitejabber and an F grade from BBB. App store ratings are 4.85 to 4.925. Customers say the risk lies with individual sellers, so check seller reviews before buying.
How long does Etsy delivery take?
The data gives no typical delivery time, because each seller sets their own. Some customers report quick, well packed orders. Others report weeks or months of delay and tracking that is inaccurate or outdated. Check the seller's dispatch time and reviews before ordering.
Can I return Etsy items?
It depends on the seller's policy. Some buyers report easy exchanges or refunds through an Etsy case. Others say Etsy sided with a seller who refused a listed return, or that the claim window passed. Keep screenshots of the listing's return policy.
Does Etsy reply to bad reviews?
Almost never. The reply rate is 0% on Trustpilot, Sitejabber and BBB, and 0.8% on Google Play. The few replies are generic templates pointing to a support link.
Is Etsy still worth it for handmade items?
Customers are divided. Many still find unique, handmade items and good prices. A growing number say AI listings, dropshipping and resold cheap goods make real handmade work harder to find, and some compare it to Temu. Vetting the seller carefully is the common advice in reviews.
Ask the agent
about Etsy
Try one of these:
Sources
- 52,693
- 4496
- 3418
- 2718
- 117,124
Brand replied to 0% of reviews
As of 16 Oct 2026
- 51,979,977
- 4157,856
- 330,553
- 28,169
- 121,522
Brand replied to 1% of reviews
As of 16 Oct 2026
- 5302
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- 2113
- 1965
Brand replied to 0% of reviews
As of 16 Oct 2026
Brand replied to 0% of reviews
BBB grade F, 8679 complaints in 3 years
As of 16 Oct 2026
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