Trust Score 75/100 · 6 sources · 1,132,600 reviews · updated 16 Oct 2026
eMAG reviews
In short
Is eMAG legit?
eMAG has a split reputation. App ratings are very high, with 4.77 from 396,271 App Store ratings and 4.63 from 723,987 Google Play ratings. Review sites are much lower: Trustpilot shows 1.2 from 1,157 reviews (82% are 1 star), Sitejabber 1.8 from 45 and Reviews.io 2.74 from 19. App ratings come from people who have the app installed, while review sites tend to attract customers with problems. Recent complaints centre on delayed orders, slow refunds, new fees and AI-only support.
Trust Score 75/100 from 1,132,600 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 1,132,600
As of 16 Oct 2026 · How we score
AI summary
eMAG has a split reputation. App ratings are very high, with 4.77 from 396,271 App Store ratings and 4.63 from 723,987 Google Play ratings. Review sites are much lower: Trustpilot shows 1.2 from 1,157 reviews (82% are 1 star), Sitejabber 1.8 from 45 and Reviews.io 2.74 from 19. App ratings come from people who have the app installed, while review sites tend to attract customers with problems. Recent complaints centre on delayed orders, slow refunds, new fees and AI-only support.
- App users rate eMAG highly. 631,001 of 723,987 Google Play ratings (about 87%) are 5 stars, and App Store sits at 4.77. Customers call the app simple and easy to use. Google Play
- Many customers report fast delivery. Some report orders arriving in one to two days at Easybox lockers, and one Trustpilot reviewer reports over 30 orders in a year with no problems. Trustpilot
- Customers praise the wide product range. One Trustpilot reviewer says it is hard not to find what you are looking for, and one says items stocked directly by eMAG arrive quickly and well packaged. Trustpilot
- Some customers report easy returns and professional service. A few App Store and Trustpilot reviewers describe returns as simple. Older Sitejabber reviews from 2015 to 2018 also praise returns and customer care. App Store
- One App Store reviewer values the fast, low paperwork instalment financing, though the same reviewer is unhappy with the shop itself. App Store
- Customers report support is hard to reach. Many say an AI chat called Dana blocks access to a human agent, and a brand reply on Google Play says phone support is no longer active. Customers say they are redirected to Facebook private messages. Trustpilot
- Customers report late, cancelled or undelivered orders. Several Trustpilot reviewers say orders paid by card were not delivered for a month or more. Sitejabber and Reviews.io reviewers report the same, and some say items were listed without stock. Trustpilot
- Customers report refunds that are slow or missing. One Google Play reviewer says a cancelled order from 21 September was still unrefunded on 10 October. Trustpilot reviewers describe returns accepted but no money received, and refunds taking days after the promised 30 minutes. Trustpilot
- Customers dislike newer fees. Reviewers mention operational service fees on each order, commissions, and delivery charges even with a Genius subscription. Older Sitejabber reviewers complain of separate shipping costs for each item. Google Play
- Customers say negative reviews are blocked or not approved. This appears in reviews on Trustpilot, Sitejabber and Google Play. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.2 / 5 | 1,157 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 396,271 | 16 Oct 2026 |
| Google Play | 4.6 / 5 | 723,987 | 16 Oct 2026 |
| 4.2 / 5 | 11,121 | 16 Oct 2026 | |
| Sitejabber | 1.8 / 5 | 45 | 16 Oct 2026 |
| Reviews.io | 2.7 / 5 | 19 | 16 Oct 2026 |
Delivery, returns
and support
How is eMAG delivery?
Delivery experiences are mixed. Customers who order items stocked by eMAG often report delivery in one to two days. Others report promised dates missed, parcels delayed by two days to Easybox lockers, orders delayed by over two weeks and orders never arriving. Large home appliances and items from third party sellers are described as the most delayed. Several reviewers also say eMAG sends little or no status information on delayed parcels.
How do eMAG returns work?
Returns get mixed feedback. Some customers call returns easy, and older Sitejabber reviews say eMAG took products back readily. Recent Trustpilot reviewers report returns not showing in the system, locker codes not arriving, couriers arriving late and refunds taking 5 to 7 days or never arriving. One reviewer says the return policy changed for some products. Refund problems are among the most repeated complaints.
How is eMAG customer support?
Support is the weakest point in customer reports. Customers describe an AI chat that does not hand over to a human, no phone line, answers that take over 48 hours and no reply to emails. Some Trustpilot reviewers also say the in-app online support does not work. A few reviewers call support only slightly weak rather than absent.
How is eMAG quality?
Quality reports depend on the seller. Customers report wrong, incomplete or non matching items and some doubtful third party sellers. One Trustpilot reviewer got a camera with an unsealed box that worked fine, and another got a keyboard with faulty keys. Warranty claims are described as slow on Sitejabber and Google. Customers say eMAG should hold marketplace sellers to the same standards as its own stock.
What customers say
about eMAG
Super Recomand,simplu și ușor de folosit!
Comanda ajunge mereu în două zile sau chiar a doua zi la Easybox. Am făcut peste 30 de comenzi în ultimul an și sunt foarte mulțumită!
am facut o comanda pe 16 sep , achitata integral , au anulat o pe 21 sep , iar pana pe 10 oct nu mi au returnat contravaloarea .
Dacă ai probleme, serviciul de suport este incredibil de prost(ma refer la partea de AI). Și este imposibil sa iei legătura cu un operator om.
Things directly stocked by eMag get delivered quickly in my area and perfectly packaged.
Quick, customer orientated service.
Questions about
eMAG
Is eMAG legit?
eMAG is a large, long running Romanian online marketplace, and many customers report receiving their orders without problems. Ratings differ sharply by source: 4.77 on the App Store and 4.63 on Google Play, but 1.2 on Trustpilot and 1.8 on Sitejabber. Customers who had problems report non delivery, cancelled orders and missing refunds. Some Reviews.io entries are unrelated recovery scam posts and should be ignored.
How long does eMAG delivery take?
Customers report anything from next day to several weeks. Items stocked by eMAG and sent to Easybox lockers often arrive in one to two days. Third party seller items, heavy appliances and pre-orders are reported as slower, and some customers say orders were delayed by over two weeks or a month.
Can I return eMAG products and how fast is the refund?
Returns are possible and some customers call them easy. Recent Trustpilot reviewers report returns missing in the system, locker codes not arriving and refunds taking 5 to 7 days or longer. One Google Play reviewer says a cancelled order was still unrefunded after more than three weeks.
Does eMAG reply to bad reviews?
Rarely. About 20% of Google Play reviews read have a reply, and those redirect the customer to Facebook private messages. No replies appear on Trustpilot, Google, Sitejabber or Reviews.io in the reviews read. Several customers also say negative reviews are not approved.
Is eMAG customer service any good?
Customers report poor service. Common complaints are an AI chat called Dana that does not hand over to a human, no phone support, and waits of 48 hours or more. A few reviewers say service is only slightly weak, and some older reviews praise helpful staff.
Ask the agent
about eMAG
Try one of these:
Sources
- 596
- 430
- 326
- 254
- 1951
Brand replied to 0% of reviews
As of 16 Oct 2026
- 5631,001
- 427,497
- 34,341
- 29,045
- 151,015
Brand replied to 20% of reviews
As of 16 Oct 2026
- 56,821
- 42,191
- 3811
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- 11,015
Brand replied to 0% of reviews
Google Maps listing: Showroom eMAG Crângași
Rating data from Google · As of 16 Oct 2026
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