Trust Score 84/100 · 4 sources · 61,668 reviews · updated 16 Oct 2026
Ellos reviews
In short
Is Ellos legit?
Ellos has a 4.5 out of 5 rating on Trustpilot from 61,639 reviews. About 73% are five-star and about 9% are one or two stars. Google shows 3.6 from only 27 reviews on an Ellos Group Maps listing, and Sitejabber and Reviews.io each have a single old review.
Trust Score 84/100 from 61,668 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 61,668
As of 16 Oct 2026 · How we score
AI summary
Ellos has a 4.5 out of 5 rating on Trustpilot from 61,639 reviews. About 73% are five-star and about 9% are one or two stars. Google shows 3.6 from only 27 reviews on an Ellos Group Maps listing, and Sitejabber and Reviews.io each have a single old review.
- Fast delivery is the most common praise. Many of the sampled Trustpilot reviews are short notes such as 'Snabb leverans', and one says the goods arrived quickly with good delivery information. Trustpilot
- Customers report easy ordering and simple returns. Several Trustpilot reviewers say returning an item that was too big or did not fit went smoothly. Trustpilot
- Customers report that products match the pictures and are of acceptable quality. Curtains, a knitted dress, a child's rain jacket and a cutting board are praised by name. Trustpilot
- Some customers report quick, helpful support after an ordering mistake. One got help the next day. Another rated a product 3 stars but gave the complaint handling 5 stars. Trustpilot
- One 2017 Reviews.io review (4 out of 5) says deliveries have always arrived on time as promised. It is a single review and is old. Reviews.io
- Customers complain about the invoice payment fee from Elpy and about shipping and administration fees. Reviewers say the extra cost, such as over 80 SEK on a 200 SEK item, was not clear until the invoice arrived. A Google reviewer called the Elpy payment experience a disaster. Trustpilot
- Customers report slow return and refund handling. One Trustpilot reviewer had paid and returned an item over a week earlier and heard nothing. Others say returns took time. Trustpilot
- Wrong or not-as-described items are reported. Examples include a wrong item delivered, jeans that did not match the description and a TV bench that was not the walnut stated. One customer objected to paying return shipping for a wrong item. Trustpilot
- Fit and material problems appear in lower-rated reviews. Customers mention poor fit, uncomfortable fabric, missing sizes and a jewellery set that broke after 2 hours. Trustpilot
- A few reviewers say customer service was unhelpful. One Google reviewer said a parcel was stuck for almost 3 weeks and service only advised waiting. Another said the website support did not work and only a phone call helped. Google
Summary written by AI from 57 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.5 / 5 | 61,639 | 16 Oct 2026 |
| 3.6 / 5 | 27 | 16 Oct 2026 | |
| Sitejabber | 3.0 / 5 | 1 | 16 Oct 2026 |
| Reviews.io | 4.0 / 5 | 1 | 16 Oct 2026 |
Delivery, returns
and support
How is Ellos delivery?
Delivery is the strongest theme on Trustpilot. Most of the sampled reviews describe it as fast. One reviewer found it slightly slow but praised the communication about it. Google has one 1-star review about a parcel stuck for almost 3 weeks. Reviews.io (2017) says deliveries were on time. Sitejabber (2015) has one reviewer saying the store refused to send discounted items. These three sources have very few and mostly old reviews.
How do Ellos returns work?
Customers report that returning items is simple and the return process is easy to use. Some wish returns were free for members. Complaints focus on speed, with refunds taking more than a week and return handling described as slow. Google has one review about wrong goods, where the customer had to handle the return and was told they would be invoiced if the goods were not sent back.
How is Ellos customer support?
Experiences are mixed. Some Trustpilot reviewers got quick, smooth help. Others report that website support did not work and that they needed a phone call, or that nobody replied after a return. Two Google reviewers describe poor support, including a rude tone about returning wrong goods. Google is only 27 reviews on a Maps listing for Ellos Group, so it may not reflect the online shop.
How is Ellos quality?
Most customers who mention quality say it is fine or good, and that items look like the pictures. Lower-rated reviews mention poor fit, uncomfortable material, a jewellery set that broke after 2 hours and furniture whose material differed from the description. Sizing is a recurring reason for returns.
What customers say
about Ellos
Fick mina varor snabbt och blev nöjd med beställningen. Fick dock returnera ett plagg som var för stort och retur hanteringen gick även den smidigt.
Återkoppling och återbetalning fungerar inte. Har betalt och returnera varan för över 1 vecka sedan. Helt tyst från ellos
Produkten kostade 200kr men sen tillkom frakt och administrationsavgift på över 80kr.
Köpte ett smyckeset som gick sönder efter 2h. Det var dyrt så då trodde jag att de skulle vara bra kvalitet.
They send me the wrong products but I'll do all the work of returning, ordering new ones..
The deliveries has always be on time as stated when the orders are made. These build trust and reliability.
Questions about
Ellos
Is Ellos legit?
Customer reviews suggest yes. Ellos has a 4.5 out of 5 rating on Trustpilot from 61,639 reviews, with about 73% five-star. Google shows a lower 3.6 from only 27 reviews on a Maps listing for Ellos Group, so it is a weaker signal.
How long does Ellos delivery take?
No exact delivery times appear in the reviews. Customers on Trustpilot mostly describe delivery as fast. One Google reviewer reported a parcel stuck for almost 3 weeks, so delays can happen.
Can I return Ellos clothes?
Yes. Customers report that returns are easy and that wrong-size items were sent back without trouble. Some say refunds were slow, and one member wished for free returns. One customer was unhappy about paying shipping for a wrong item.
Does Ellos reply to bad reviews?
Sometimes. Ellos replies to about 7% of Trustpilot reviews. The replies seen to low ratings are polite and apologetic but follow a template. It does not reply on Google, Sitejabber or Reviews.io.
Does Ellos charge extra fees?
Customers report shipping and administration fees, including fees linked to the Elpy invoice payment option. Several say the extra cost was not clear until the invoice arrived and that this put them off buying again.
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