Trust Score 66/100 · 4 sources · 8,661 reviews · updated 16 Oct 2026
Elgiganten reviews
In short
Is Elgiganten legit?
Elgiganten has a very split reputation. Trustpilot shows 1.5 out of 5 from 4,223 reviews, and 3,369 of them (about 80%) are 1 star. The mobile storage app scores 4.6 on the App Store (419 ratings) and 4.1 on Google Play (234 reviews), and a Stockholm store listing on Google Maps scores 3.7 from 3,785 reviews. Store staff earn much praise, while online orders, repairs and customer service draw most of the complaints.
Trust Score 66/100 from 8,661 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 8,661
As of 16 Oct 2026 · How we score
AI summary
Elgiganten has a very split reputation. Trustpilot shows 1.5 out of 5 from 4,223 reviews, and 3,369 of them (about 80%) are 1 star. The mobile storage app scores 4.6 on the App Store (419 ratings) and 4.1 on Google Play (234 reviews), and a Stockholm store listing on Google Maps scores 3.7 from 3,785 reviews. Store staff earn much praise, while online orders, repairs and customer service draw most of the complaints.
- Customers report helpful, knowledgeable staff in physical stores. Reviews name stores in places such as Falun, Hässleholm, Kristianstad, Växjö and Västerås, and describe staff who fixed phone and TV problems or helped choose a product. Trustpilot
- Customers report good experiences with kitchen planning and installation. Several Trustpilot reviewers thank named store planners and say the kitchen arrived clearly labelled and was installed smoothly. Trustpilot
- Some customers report smooth deliveries and installations of large appliances. One says a washing machine was delivered as promised, installed, and the old one taken away. Another says a cheap laptop arrived very quickly and support answered within hours. Trustpilot
- The photo backup and storage app gets mostly positive ratings. On Google Play, 137 of 234 ratings are 5 stars (about 59%). Users mention fast uploads, ease of use and sharing. App Store
- Customers report orders cancelled without explanation and delivery dates pushed back repeatedly. Examples include a console order cancelled after confirmation, a phone order cancelled after payment, and a kitchen and a robot mower with delivery dates moved three times. Trustpilot
- Customers report slow and frustrating warranty and repair handling. Reviews describe repairs lasting 3 to 6 weeks or longer, a vacuum cleaner still not back after 40 days, and a faulty new phone where the store only offered a repair. Trustpilot
- Customers report slow or unhelpful customer service. Reviewers say the promised 48 hour reply time is missed, emails are ignored, and some staff are rude. A Google reviewer calls Stockholm store service stiff and unhelpful, and another reports long waits in an understaffed store. Trustpilot
- Customers report misleading offers or unwanted extras. Reviews mention a 699 kr service plan charged after being declined, a two year subscription sold to an elderly customer, a phone advertised with eSIM support that it lacks, and outlet items with undisclosed scratches. Trustpilot
- Reviews of the storage app report crashes, failed backups and lost photos, mainly in older reviews. Google Play has 22 one-star ratings out of 234 (about 9%). Google Play
Summary written by AI from 124 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.5 / 5 | 4,223 | 16 Oct 2026 |
| App Store | 4.6 / 5 | 419 | 16 Oct 2026 |
| Google Play | 4.1 / 5 | 234 | 16 Oct 2026 |
| 3.7 / 5 | 3,785 | 16 Oct 2026 |
Delivery, returns
and support
How is Elgiganten delivery?
Delivery is the most common Trustpilot complaint. Customers report dates moved several times, cancelled orders, and a delivery team that never arrived during the booked window while customer service could not reach the carriers. One customer dislikes a delivery window of 8 to 17. Others report fast delivery and well handled installation. The Google and app reviews read say little about delivery.
How do Elgiganten returns work?
The data on returns is thin. One long-term customer calls the return policy generous but says it has tightened recently. Other reviewers describe faulty products where the store would only repair, not replace, and a wrong item handed out with a 10 day wait for an exchange. The store listing and app reviews say nothing clear about returns.
How is Elgiganten customer support?
Support gets mixed reports. Several Trustpilot reviewers say central customer service is slow, misses its own 48 hour reply promise or is unhelpful. Others say a call to customer service fixed missing parts or order errors. In-store help is praised far more often than phone and email support. App users report that support could not solve backup problems. A Google reviewer calls Stockholm store service rude, and another reports long waits.
How is Elgiganten quality?
Reports on product quality are mixed and rarely about the brand's own products. Complaints include an Epoq oven rusting inside after about a year, a new phone that lagged, a vacuum cleaner that broke after about a week, and a TV calibration that left worse values. Others say products bought worked well for years. App reviews describe crashes and lost files in older versions.
What customers say
about Elgiganten
I buy a console on the webshop, four units in stock. Get an order confirmation. More than 24 hours later they cancel the order, without any reason.
I ordered a laptop which was cheap, was exactly what I ordered and was delivered very quickly.
En processor som inte ens repareras blev liggande i tre veckor helt i onödinhet på grund av deras egna administrativa slarv.
De levererade produkten som utlovat och tog hand om monteringen och den gamla tvättmaskinen helt utan några konstiga bekymmer.
If a person is new in the city and is not aware about how the store works, the staff isn’t helpful.
Den här nya appen säkerhetskopierar inte någonting och kraschar hela tiden.
Questions about
Elgiganten
Is Elgiganten legit?
Customers report buying and receiving products from Elgiganten stores in many Swedish towns. A few reviewers call it a scam, but most complaints are about cancelled orders, late deliveries, slow repairs and poor service rather than goods never arriving. Trustpilot shows 1.5 out of 5 from 4,223 reviews, with about 80% at 1 star. The Google Maps listing for one store shows 3.7 from 3,785 reviews.
How long does Elgiganten delivery take?
The data gives no standard delivery time. One customer says a laptop arrived very quickly. Others report promised dates moved several times, especially for kitchens and robot mowers, and delivery windows from 8 to 17. Delays are the most common Trustpilot complaint.
Can I return Elgiganten electronics?
Reviews say little about standard returns. One long-term customer calls the return policy generous but notes it has tightened. Another reports that a faulty new phone was only offered for repair, taking 3 to 4 weeks, with no loan phone.
Does Elgiganten reply to bad reviews?
Not on Trustpilot or Google Play, where the reply rate is 0%. On the Google Maps store listing, all 5 reviews read had a reply. These were polite and templated, with an email address for follow-up. The Google sample is very small.
Is Elgiganten worth the price?
Reviews give a limited picture. One customer praises good prices on new PlayStation games, and another says a laptop was cheap and as ordered. A Google Play reviewer says prices have risen. Several reviewers say discounted or outlet products led to disputes, such as a scratched coffee machine and a kitchen delay. Value seems to depend on avoiding problems with delivery and after-sales service.
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