Trust Score 72/100 · 5 sources · 421,216 reviews · updated 16 Oct 2026
El Corte Inglés reviews
In short
Is El Corte Inglés legit?
El Corte Inglés scores very differently by source. Trustpilot shows 1.3 out of 5 from 11,500 reviews, with 90.6% at one star. The apps and the Castellana store listing score much higher, at 4.65 on the App Store, 4.42 on Google Play and 4.3 on Google. Reviews.io shows 1.65 from only 66 reviews.
Trust Score 72/100 from 421,216 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 421,216
As of 16 Oct 2026 · How we score
AI summary
El Corte Inglés scores very differently by source. Trustpilot shows 1.3 out of 5 from 11,500 reviews, with 90.6% at one star. The apps and the Castellana store listing score much higher, at 4.65 on the App Store, 4.42 on Google Play and 4.3 on Google. Reviews.io shows 1.65 from only 66 reviews.
- Customers praise in-store service and named staff in physical branches, including perfumery, jewellery and electronics counters. The Google listing is for the Castellana store and shows 4.3 from 42,106 reviews. Google
- Customers say the range is huge, from luxury goods to a gourmet food section, and some call it good value for money. This comes from only 5 Google reviews read, so it is a thin signal. Google
- Many app users rate the app highly. 72.4% of Google Play ratings are 5 stars and the App Store average is 4.65 from 216,387 ratings. Reviewers call it intuitive, complete and useful. Google Play
- Buyers of TVs and large appliances report excellent picture quality and a smooth, on-time delivery with a call before arrival. Several of these are 5 star Trustpilot reviews. Trustpilot
- Some customers like the supermarket service and the product variety. Others say the shop used to offer easy returns, and the oldest Reviews.io reviews from 2017 and 2018 praise fast dispatch and no hassle returns. Google Play
- Late or missing online orders are the main complaint. Customers report waits of a month or more, delivery dates changed repeatedly, and no proactive updates. Trustpilot
- Refunds and returns take too long. Customers report cancelled or returned orders with the money not back after weeks or months, and returns showing as pending after being handed in at a store. Trustpilot
- Customer service is described as ineffective. Customers report dozens of calls, many open incident numbers, promised call-backs that never come, and long phone waits. Trustpilot
- Some customers received damaged, used or defective goods, such as a fridge with a broken foot, a scratched iPhone box and a returned item sold as new. Warranty cases are sometimes passed back to the manufacturer. Trustpilot
- App problems are common in recent Google Play and App Store reviews. They include login failures, payment gateway errors, and basket and favourites bugs. The latest version no longer supports older phones (Android 11 or newer, iOS 17 or newer). Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.3 / 5 | 11,500 | 16 Oct 2026 |
| App Store | 4.6 / 5 | 216,387 | 16 Oct 2026 |
| Google Play | 4.4 / 5 | 151,157 | 16 Oct 2026 |
| 4.3 / 5 | 42,106 | 16 Oct 2026 | |
| Reviews.io | 1.6 / 5 | 66 | 16 Oct 2026 |
Delivery, returns
and support
How is El Corte Inglés delivery?
Delivery is the weakest area online. Trustpilot and Reviews.io reviews describe delays of 2 to 6 weeks, missed delivery windows, lost parcels and little communication. Customers also say the extra fee of about 6 euros for fast delivery was not honoured. A minority report on-time delivery with a courtesy call, mostly for appliances.
How do El Corte Inglés returns work?
Reviews are mixed. Customers report slow refunds on online returns, unclear collection by different carriers, and returns stuck as pending for weeks. One reviewer says unopened packaging is required to return a TV and another was refused a return of a faulty item without its label. Older reviews from 2017 praise easy returns in store.
How is El Corte Inglés customer support?
Customers report support as the main source of frustration. Complaints include dozens of calls, repeated new incident numbers with no resolution, a virtual assistant that is hard to get past, and no way to reach the department that handled the sale. In-store staff are mentioned more positively on Google and Trustpilot.
How is El Corte Inglés quality?
Products themselves get good feedback when they arrive intact, especially LG and Samsung TVs and an LG oven. Complaints focus on damage in transit, items sold as new that were not, and appliances failing within 6 months, followed by slow repair handling.
What customers say
about El Corte Inglés
Comprado online un congelador hace un mes, con fecha de entrega 7 días después, cobrado el mismo día de la compra. Un mes después sigo sin recibirlo y sin saber absolutamente nada...
Acabo de comprar este modelo de OLED65G68LW pulgadas y la calidad de imagen es espectacular. Los negros son totalmente puros y los colores se ven increíbles.
Me gusta mucho la app de El Corte Ingles, bastante completa, intuitiva y amigable de manejar.
They have a no hassle returns policy if something is wrong.
They have all you can think off, their gourmet section is truly amazing.
Es un desastre. Cada vez que actualizas tienes que volver a vincular la tarjeta y no siempre lo consigues
Questions about
El Corte Inglés
Is El Corte Inglés legit?
El Corte Inglés is an established retailer with physical stores, and customers report buying in store without problems. Online, Trustpilot gives 1.3 out of 5 from 11,500 reviews and Reviews.io gives 1.65 from 66. Complaints centre on late deliveries and slow refunds, and a few reviewers use the word scam. Trustpilot has 0% replies from the brand.
How long does El Corte Inglés delivery take?
Stated dates are often missed. Customers report waits of 2 to 6 weeks for appliances, phones and other items, with dates changed several times. Some customers report on-time appliance delivery with a call beforehand, but they are a minority in the reviews read.
Can I return El Corte Inglés products?
Returns are possible, but customers report problems. Online returns can take weeks or months to refund, and some stay pending after being handed in at a store. One reviewer says opened TVs cannot be returned unless faulty, and another was refused a return of a defective item without its label.
Does El Corte Inglés reply to bad reviews?
Only on Google Play, where the reply rate is 38.3%. Replies are mostly standard apologies that ask customers to email app support. The reply rate is 0% on Trustpilot, Reviews.io and the Google listing read.
Is the El Corte Inglés app any good?
Ratings are high, with 4.65 on the App Store and 4.42 on Google Play, and many users call it intuitive. Recent low reviews report login failures, payment errors, basket bugs and loss of support for older phones. The new version needs Android 11 or iOS 17. Some app reviews also mention Hipercor or supermarket problems, so the match may include related apps.
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Google Maps listing: El Corte Inglés Castellana
Rating data from Google · As of 16 Oct 2026
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