Trust Score 65/100 · 2 sources · 712 reviews · updated 16 Oct 2026
Ecoalf reviews
In short
Is Ecoalf legit?
Ecoalf holds 2.5 out of 5 on Trustpilot from 219 reviews and 3.9 out of 5 on Google from 493 reviews. On Trustpilot, 140 reviews (64%) are one star and 56 (26%) are five stars, so opinion is sharply split. The Google score comes from a Maps listing and only 5 reviews were read, so it is a weaker signal for the online shop.
Trust Score 65/100 from 712 public reviews across 2 sources, updated 16 Oct 2026. How we score
- Rating sources
- 2
- Ratings counted
- 712
As of 16 Oct 2026 · How we score
AI summary
Ecoalf holds 2.5 out of 5 on Trustpilot from 219 reviews and 3.9 out of 5 on Google from 493 reviews. On Trustpilot, 140 reviews (64%) are one star and 56 (26%) are five stars, so opinion is sharply split. The Google score comes from a Maps listing and only 5 reviews were read, so it is a weaker signal for the online shop.
- Customers report friendly, helpful customer service. Many short five-star Trustpilot reviews praise fast replies and quick fixes, such as correcting a wrong delivery address. Trustpilot
- Customers praise the coats, vests and jackets. They describe them as high quality, good looking and easy to care for. Trustpilot
- Shop staff get warm mentions by name in both stores and reviews. Google reviewers call the staff friendly, sweet and patient, and say the clothes are of high quality. Google
- Some customers like the design and the sustainability mission. One buyer of a linen dress praised the fabric, the finish and the cut. Trustpilot
- A few customers report good online order updates and a fair return policy. Trustpilot
- Customers report colour fading and fabric wear after washing. Several describe shorts, trousers and T-shirts losing colour in patches after one to a few washes. Trustpilot
- Customers report shoes failing early. Sneakers are said to split, tear or come unstitched within months to a year. Trustpilot
- Customers report late or missing deliveries and slow refunds. Examples include an order still not received almost four weeks after it was placed, a three-week delivery, and a non-delivered order with no refund. Trustpilot
- Customers report problems with returns and warranty claims. They mention a disputed 30 day return window, a return not registered for three weeks, a double charge with a voucher, and warranty claims refused. Trustpilot
- Some customers say the prices are too high for the quality. A few also criticise the sustainability claims because items are made in China. Trustpilot
Summary written by AI from 55 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.5 / 5 | 219 | 16 Oct 2026 |
| 3.9 / 5 | 493 | 16 Oct 2026 |
Delivery, returns
and support
How is Ecoalf delivery?
Delivery is a frequent complaint on Trustpilot. Customers report waits of three weeks or more, little tracking information and unanswered complaints. One customer says the site's 24 to 48 hour promise only counts from when the order is prepared. One customer says a Correos Express parcel was not left at home and had to be collected 15 km away. A smaller group reports good order updates and a quick fix to a wrong address. The Google reviews read say nothing about delivery.
How do Ecoalf returns work?
Returns draw mixed reports. Complaints include a customer who could not return a coat because the portal said the window had expired, a return that went unregistered for three weeks, a 2 euro return fee, and a voucher plus Klarna double charge. Another customer praises good return policies and patience. The brand says its return window runs from the delivery date. Two Google reviewers say warranty claims for a defective logo and for colour transfer were refused.
How is Ecoalf customer support?
Customer support splits customers. Many five-star Trustpilot reviews call it fast, kind and effective. Many one and two-star reviews say Ecoalf only replies when chased, sends generic replies, or refuses to act. One customer says a phone call was answered by an AI assistant. A Google reviewer describes support as disappointing after repeated explanations.
How is Ecoalf quality?
Quality reports are mixed. Customers praise coats, jackets and some linen pieces. Many others report dye fading after the first wash, pilling, seams splitting, peeling logos, torn fabric and sneakers that fall apart within a year. Some call the prices high for the durability. One Google reviewer reports colour transfer inside jacket pockets that damaged personal items.
What customers say
about Ecoalf
Compré unas bermudas el verano pasado y tal y como he leído en muchos mensajes, tras el primer lavado las bermudas para tirar, desteñidas a parches.
Très belle qualité de tissu et de finition . Coupe superbe . Vous avez une question..le service client est ultra réactif.
Staff is super friendly and the quality of the clothes are amazing!
A pair of shorts developed a visible defect (the logo started peeling off) after only a few months of careful use and gentle washing.
HICE UN PEDIDO EL DIA 11 JULIO Y TODAVÍA NO LO HE RECIBIDO Y A TODAS LAS RECLAMACIONES QUE HE HECHO, HAN HECHO CASO OMISO.
Calidad de la ropa increíble y mejor todavía la atención al cliente. Puse mi dirección antigua en vez de la actual y me solucionaron el problema al segundo.
Questions about
Ecoalf
Is Ecoalf legit?
Ecoalf has physical stores and sells through retailers, according to customer reviews. Its online shop has a poor Trustpilot score of 2.5 out of 5 from 219 reviews. Most complaints concern delivery delays, refunds and returns, and one customer calls the company a scam over a non-delivered order. Google shows 3.9 out of 5 from 493 reviews, but that is a store listing.
How long does Ecoalf delivery take?
The site promises 24 to 48 working hours, which customers say counts from when the order is prepared. Several Trustpilot reviewers report waits of three weeks or more, and one had not received an order almost four weeks after buying. Others report good order updates. The Google reviews read do not cover delivery.
Can I return Ecoalf clothes?
Yes, but experiences vary. The brand says its return window runs from the delivery date. One customer was refused a return as the portal showed the window as expired. Others report a 2 euro return fee, slow refunds, and warranty claims refused. One customer praises the return policy.
Does Ecoalf reply to bad reviews?
Yes. Ecoalf replies to 99.5% of Trustpilot reviews, in a polite and apologetic tone. It often asks the customer to email contacto@ecoalf.com with order details, and sometimes defends its policies. On Google the reply rate is 40%.
Is Ecoalf worth the price?
Opinions are divided. Some customers love their coats and jackets and call the quality high. Others say the price is too high for items that fade, tear or come apart after a few washes or months. Sneakers priced around 100 euros are one example of a complaint.
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