Trust Score 61/100 · 7 sources · 10,023,187 reviews · updated 16 Oct 2026
eBay reviews
In short
Is eBay legit?
eBay scores 4.82 from about 4.97 million App Store ratings and 4.52 from about 5.02 million Google Play ratings. Review sites for the online marketplace score far lower: Trustpilot 1.2 from 19,327 reviews (85% are 1 star), Sitejabber 1.57 from 3,499, Reviews.io 3.05 from 4,180 and BBB 1.09 from 1,575. BBB lists 17,362 complaints in 3 years and no grade (NR).
Trust Score 61/100 from 10,023,187 public reviews across 7 sources, updated 16 Oct 2026. How we score
- Rating sources
- 7
- Ratings counted
- 10,023,187
As of 16 Oct 2026 · How we score
AI summary
eBay scores 4.82 from about 4.97 million App Store ratings and 4.52 from about 5.02 million Google Play ratings. Review sites for the online marketplace score far lower: Trustpilot 1.2 from 19,327 reviews (85% are 1 star), Sitejabber 1.57 from 3,499, Reviews.io 3.05 from 4,180 and BBB 1.09 from 1,575. BBB lists 17,362 complaints in 3 years and no grade (NR).
- Reviewers report a huge selection. Many say they can find almost anything, including car parts, tools and watch parts, often at good prices. App Store
- Some buyers say Buyer Protection worked. They report refunds within days after a seller failed to deliver or sent the wrong item. Trustpilot
- The app is described as easy to use and quick. Google Play has 80% 5 star ratings (about 4.03 million of 5.02 million). Google Play
- Several buyers report orders arriving on time, well packed and with tracking updates. Some also praise direct messaging with sellers. Trustpilot
- Some long time buyers and sellers say support resolved their problem, and that the platform has improved over the years. Trustpilot
- Sellers and new users report accounts banned or suspended with no explanation, sometimes within minutes of a first listing. They say phone agents would not give a reason. BBB
- Sellers report high fees, unexpected deductions and payouts held for days or weeks. Some say a fee of over 20% was charged when 13% was promised. BBB
- Reviewers say support is hard to reach. They describe bots, hang ups and repeated replies with no resolution. Trustpilot has 84.8% 1 star reviews (16,389 of 19,327). Trustpilot
- Buyers report that eBay sided with sellers in scam, counterfeit or item not received cases. Sellers report the opposite problem, forced refunds when a buyer's claim seemed untrue. BBB
- App users complain about live stream notifications, AI features, removed settings and search filters, and update or login problems. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.2 / 5 | 19,327 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 4,969,365 | 16 Oct 2026 |
| Google Play | 4.5 / 5 | 5,024,054 | 16 Oct 2026 |
| 2.1 / 5 | 1,187 | 16 Oct 2026 | |
| Sitejabber | 1.6 / 5 | 3,499 | 16 Oct 2026 |
| Reviews.io | 3.0 / 5 | 4,180 | 16 Oct 2026 |
| BBB | 1.1 / 5 | 1,575 | 16 Oct 2026 |
Delivery, returns
and support
How is eBay delivery?
Delivery depends on the seller. Some buyers report fast, tracked and punctual orders, including a perfume that arrived in a few days. Others report items that never arrived, wrong tracking numbers and shipping fees added after a listing said free shipping. One older Sitejabber review says delivery time is not shown before buying.
How do eBay returns work?
Experiences are mixed. Some buyers praise the money back guarantee and say refunds came even when the seller went silent. Others report sellers refusing return labels, cases closed in the seller's favor and return tools that would not work. Sellers report being forced to refund and absorbing return costs.
How is eBay customer support?
Support is the most common complaint on the review sites. Reviewers describe being unable to reach a person, calls ending abruptly, and replies that do not address the evidence. A smaller group reports quick, helpful support and refunds. All of these sources show 0% reply rates from the brand, apart from Google Play.
How is eBay quality?
Product quality varies by seller, since eBay lists items from many third party sellers. Reviewers report counterfeits, fake gemstones, wrong parts and missing items. Others say they get quality tools and parts at good prices. Some buyers advise caution with unknown sellers.
What customers say
about eBay
Tuve un problema con un pedido, que casi se podría denominar como estafa, pero tras reclamar un par de veces a eBay y al vendedor, me han devuelto el dinero en dos días.
I just started selling on eBay and had no issues, but as a seller, this is terrible. I've been banned with no warning or reason. The email says nothing.
Ebay is my go to for tools and quality parts unlike Amazon's Chinese knockoff
29$ is not the shipping or eBay sale commission, it was solely taken out my sale to compensate buyers item that was cancelled.
dealing with their hassle free money back guarantee for the first time was a breeze. Ebay really sticks to their policy and I respect them for that.
I never received the item. After agreeing to wait a few extra days, the seller stopped responding and failed to address my Item Not Received case, forcing me to involve eBay.
Questions about
eBay
Is eBay legit?
Yes, eBay is a large and long running marketplace. The app has 4.82 on the App Store and 4.52 on Google Play. Review sites are much lower: Trustpilot 1.2, Sitejabber 1.57 and BBB 1.09. Reviewers report scams and counterfeits from some sellers, as well as refunds that worked.
How long does eBay delivery take?
It depends on the seller. Some buyers report delivery within a few days with tracking. Others report long waits, wrong tracking or items that never arrived. The data gives no single delivery time.
Can I return items I buy on eBay?
Often yes, through the eBay return and money back process. Some buyers praise it. Others report sellers refusing return labels, cases closed against them and return tools that did not work.
Does eBay reply to bad reviews?
Mostly no. The reply rate is 44.5% on Google Play and 0% on Trustpilot, Google, Sitejabber, Reviews.io and BBB. Google Play replies are short and often ask whether the reviewer contacted the seller.
Is eBay worth it for sellers?
Reviews are largely negative. Sellers report high fees, held payouts, surprise deductions and sudden bans. Some long time sellers still report good results and strong buyer reach. The Trustpilot and BBB samples lean heavily negative.
Ask the agent
about eBay
Try one of these:
Sources
- 51,312
- 4480
- 3458
- 2688
- 116,389
Brand replied to 0% of reviews
As of 16 Oct 2026
- 54,026,770
- 4443,073
- 3100,203
- 267,854
- 1386,143
Brand replied to 45% of reviews
As of 16 Oct 2026
- 5257
- 442
- 330
- 246
- 1812
Brand replied to 0% of reviews
Google Maps listing: eBay Inc.
Rating data from Google · As of 16 Oct 2026
- 5531
- 4310
- 3176
- 2217
- 12,119
Brand replied to 0% of reviews
As of 16 Oct 2026
- 51,736
- 4432
- 3105
- 2111
- 11,796
Brand replied to 0% of reviews
As of 16 Oct 2026
Brand replied to 0% of reviews
BBB grade NR, 17362 complaints in 3 years
As of 16 Oct 2026
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