Trust Score 79/100 · 5 sources · 81,170 reviews · updated 16 Oct 2026
Dunelm reviews
In short
Is Dunelm legit?
Dunelm scores 3.5 out of 5 on Trustpilot from 68,916 reviews. 65% of those are five-star and 20% are one-star. App ratings are higher, at 4.86 on the App Store and 4.84 on Google Play. Sitejabber shows 2.07 from 243 reviews, but those are mostly older and some mention Worldstores.
Trust Score 79/100 from 81,170 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 81,170
As of 16 Oct 2026 · How we score
AI summary
Dunelm scores 3.5 out of 5 on Trustpilot from 68,916 reviews. 65% of those are five-star and 20% are one-star. App ratings are higher, at 4.86 on the App Store and 4.84 on Google Play. Sitejabber shows 2.07 from 243 reviews, but those are mostly older and some mention Worldstores.
- Wide choice and good value for money. Customers report a big range at prices that suit most budgets, and many five-star reviews mention value. Trustpilot
- Easy ordering. Customers report the app and website are simple to use and navigate, and that checkout is quick when it works. Google Play
- Friendly and helpful store staff. Several reviewers describe patient, knowledgeable colleagues, especially with curtains and lamps. Google
- Good quality on everyday items. Customers report being happy with bedding, pillows, a mattress cover and a mirror that arrived intact. Trustpilot
- Fast delivery or click and collect for some orders. One reviewer collected bedding two hours after ordering. The Google Play sample mentions £3.95 delivery in 3 days. Trustpilot
- Delivery problems. Customers report missing parcels, items left in the wrong place, parcels delivered to the wrong address, and furniture delayed by up to 15 days without updates. Couriers named include InPost and DHL. Trustpilot
- Hard to reach support. Customers report unanswered store phone lines, a 20 minute live chat queue, and advice to go in store for problems the online team could not resolve. Trustpilot
- App checkout and payment failures. Google Play and App Store reviewers report payment screens that will not load, cards, Klarna, PayPal or Google Pay failing, and gift card problems. Google Play
- The 10% first app order voucher is not applied or is hard to find. This comes up repeatedly from July to October 2026. Google Play
- Damaged, faulty or wrong items. Customers report broken goods, wrong colours on replacements, a dirty duvet, and made to measure curtains that did not fit as expected. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.5 / 5 | 68,916 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 5,885 | 16 Oct 2026 |
| Google Play | 4.8 / 5 | 4,912 | 16 Oct 2026 |
| 4.0 / 5 | 1,214 | 16 Oct 2026 | |
| Sitejabber | 2.1 / 5 | 243 | 16 Oct 2026 |
Delivery, returns
and support
How is Dunelm delivery?
Delivery is mixed. Some Trustpilot reviewers report prompt or early delivery, well packed breakables, and a furniture order delivered as promised. Others report missing parcels, wrong addresses, items left outside, and a furniture item 15 days late with no updates. Reviewers often blame the courier. Google Play mentions free delivery over £60 and £3.95 delivery in 3 days. Older Sitejabber reviews describe missed next day deliveries.
How do Dunelm returns work?
The data says little about returns. One Trustpilot reviewer with a faulty roasting tray under a 5 year guarantee was told to take it to a store because online staff cannot see in-store purchases. Sitejabber reviewers report refund disputes, a 28 day return to store rule, and a refund paid partly as a voucher. These are mostly older reviews. One Sitejabber review praising a quick refund dates from 2018 and refers to Worldstores.
How is Dunelm customer support?
Support gets mixed reports. Store staff are praised in Google and Trustpilot reviews. Phone and chat support is criticised. Reviewers report unanswered calls over several days, a 20 minute queue, and an agent who left a live chat. One Google Play reviewer found the phone number hard to find but said the person who answered was helpful. Another says support is only open 8am to 5pm.
How is Dunelm quality?
Quality reports are mixed. Customers praise bedding, pillows, rugs and a mattress cover as good for the price. Complaints include non-stick coating peeling after two uses, slippers that broke within a couple of wears, and off-white furniture that did not match. Older Sitejabber reviews report a faulty bin lid and a bed that failed after 14 months.
What customers say
about Dunelm
They have a lot of items to choose from & great prices. They had everything I needed & delivered quickly.
Terrible delivery by their delivery partner InPost. Missing item, the driver left the item on the porch without ringing the bell, no photo evidence of where the parcel was left.
Cannot check out just says something went wrong tried klarna and PayPal.
Always a great combo of good quality and value for money
I purchased a Dunelm own-brand roasting tray last year, and the non-stick coating started coming off after only its second use, despite being used at 200°C with a wooden spoon.
Bought a bed in December 2022 which was totally broken,after 14 months. Only 12 months warranty on a bed not acceptable.
Questions about
Dunelm
Is Dunelm legit?
Reviews show customers buying and receiving goods in store and online. Trustpilot rates Dunelm 3.5 from 68,916 reviews, with 65% five-star. The apps score 4.86 on the App Store and 4.84 on Google Play. Sitejabber is much lower at 2.07 from 243 reviews, but it is a small, older sample and some reviews mention Worldstores.
How long does Dunelm delivery take?
Some customers report delivery in about 3 days, with £3.95 delivery and free delivery over £60. Others report delays, especially for furniture, including one order 15 days late with no updates. Delivery experience often depends on the courier.
Can I return Dunelm items?
The data says little about the returns policy. Some reviewers report being sent to a store for faulty goods, a 28 day return limit, and refund disputes. Sitejabber reviews are mostly older. Check the current policy on the Dunelm site.
Does Dunelm reply to bad reviews?
On Google Play, yes. Dunelm replies to 87.7% of reviews, usually with an apology and a link to contact support. On Google Maps it replies to 20%. Trustpilot and Sitejabber show no replies in this data.
Is Dunelm worth the price?
Many reviewers say yes. Customers report a wide range, affordable prices and good value on bedding, pillows and homeware. Some report quality issues such as a peeling roasting tray and broken slippers, so results vary by product.
Ask the agent
about Dunelm
Try one of these:
Sources
- 544,782
- 44,888
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- 22,851
- 113,553
Brand replied to 0% of reviews
As of 16 Oct 2026
- 54,369
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- 20
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Brand replied to 88% of reviews
As of 16 Oct 2026
- 5596
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- 239
- 1121
Brand replied to 20% of reviews
Google Maps listing: Dunelm
Rating data from Google · As of 16 Oct 2026
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