Trust Score 46/100 · 3 sources · 389 reviews · updated 16 Oct 2026
Drunk Elephant reviews
In short
Is Drunk Elephant legit?
Drunk Elephant holds 2.5 out of 5 on Trustpilot from 102 reviews, with 50% giving 1 star and 29% giving 5 stars. The App Store rating is 1.6 out of 5 across 281 ratings, and the low score is driven by a broken sign-up screen rather than the products. Sitejabber shows 3.67 out of 5, but from only 6 reviews.
Trust Score 46/100 from 389 public reviews across 3 sources, updated 16 Oct 2026. How we score
- Rating sources
- 3
- Ratings counted
- 389
As of 16 Oct 2026 · How we score
AI summary
Drunk Elephant holds 2.5 out of 5 on Trustpilot from 102 reviews, with 50% giving 1 star and 29% giving 5 stars. The App Store rating is 1.6 out of 5 across 281 ratings, and the low score is driven by a broken sign-up screen rather than the products. Sitejabber shows 3.67 out of 5, but from only 6 reviews.
- Customers report that the products work well for their skin. Several describe years of loyal use, including one reviewer with 25 years of skincare experience who calls it the best line they have used. Trustpilot
- Specific products get praise. Customers name the C-Firma vitamin C for hyperpigmentation, the retinal cream for visible results, and the Lala Retro moisturizer. Trustpilot
- Some customers report fast, helpful service. One Sitejabber reviewer says a reply came in 5 minutes and the issue was fixed in 10. Trustpilot reviewers mention a refund and a replacement handled kindly. Trustpilot
- Customers like the packaging and say it suits gift giving. Trustpilot
- Many App Store reviewers say they love the brand and its products. Their frustration is with the app, not the skincare. App Store
- The app sign-up and login page loads blank and white. Most of the 86 App Store reviews read describe this, and many say they deleted the app. App Store
- Customers report poor customer service on the brand's own website. Trustpilot reviewers describe unanswered emails, voicemail only phone lines, coupons that do not work, and rude agents. Trustpilot
- Customers say the products are overpriced. Reviewers on all three sources call the price too high for what they get. Trustpilot
- Some customers report skin reactions, breakouts, rashes or swelling. Others say the bronzing drops turned their skin or brows orange. Trustpilot
- Customers report refund and order problems. These include an empty package, a wrong product inside, a refund still pending after 3 months, and a refusal outside the 14 day window. Trustpilot
Summary written by AI from 106 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.5 / 5 | 102 | 16 Oct 2026 |
| App Store | 1.6 / 5 | 281 | 16 Oct 2026 |
| Sitejabber | 3.7 / 5 | 6 | 16 Oct 2026 |
Delivery, returns
and support
How is Drunk Elephant delivery?
Delivery data is thin. One 2021 reviewer was pleased that orders ship with FedEx. A 2020 reviewer said shipping was slightly slow but acceptable. Newer Trustpilot reviewers report an order that took weeks, a package that arrived empty, and a 10 euro shipping fee charged when a free option existed. Sitejabber and the App Store say nothing useful about delivery.
How do Drunk Elephant returns work?
Trustpilot reviewers report mixed refund experiences. One was refused a refund for being outside the 14 day window after a severe skin reaction. Another waited 3 months for an agreed refund. A third was told that only orders made on the brand's own website qualify. One reviewer got a refund and a replacement without trouble. Sitejabber and the App Store have no return details.
How is Drunk Elephant customer support?
Support feedback is split. Trustpilot has many complaints about slow or missing replies, refusals to fix orders and rude agents. It also has praise for helpful service. The two Sitejabber service reviews are positive, but they are from 2021 and the sample is only 6 reviews.
How is Drunk Elephant quality?
Customers who like the products say they are high quality and effective, especially for sensitive skin. Others report reactions, breakouts and an orange tint from the bronzing drops. Some dislike the squirt style bottles, which they say waste product. Several call the results not worth the price.
What customers say
about Drunk Elephant
I have sensitive fair skin. I have tried just about every skin care line from very expensive to drugstore lines over the past 25 years.
The customer service is a complete scam. I’ve reached out several times regarding an order modification, and they have refused to assist me.
I realized that I had made a mistake with an order and emailed customer service. I got a response within 5 minutes and the problem was sorted in 10.
I would say drunk elephant has great products but the price is to high maybe try lowering the price.
I downloaded the app because I love drunk elephant and when I click sign up it brought me to a blank white page.
Drunk Elephant is VERY expensive for what they offer.
Questions about
Drunk Elephant
Is Drunk Elephant legit?
Customers report that the products are real and many are loyal buyers. Trustpilot rates the brand 2.5 out of 5 from 102 reviews, mostly because of customer service and refund complaints on the brand's own site. Sitejabber shows 3.67 out of 5, but from only 6 reviews.
How long does Drunk Elephant delivery take?
The reviews give no clear delivery time. One reviewer reports an order that took weeks, and another reports a package that arrived empty. Older reviews describe shipping as acceptable.
Can I return Drunk Elephant skincare?
Customers report mixed results. One was refused a refund outside a 14 day window, and another waited 3 months for a refund. One received a refund and a replacement without trouble.
Does Drunk Elephant reply to bad reviews?
Rarely. The Trustpilot reply rate is 1% and the Sitejabber reply rate is 0%. The one sampled reply was polite and factual.
Is Drunk Elephant worth the price?
Opinions are split. Loyal customers say the results justify the cost. Reviewers on Trustpilot, the App Store and Sitejabber call it too expensive, and some say they saw no improvement.
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