Trust Score 81/100 · 4 sources · 113,738 reviews · updated 16 Oct 2026
Druni reviews
In short
Is Druni legit?
Druni's ratings split sharply by source. Trustpilot averages 2.7 from 12,041 reviews, with 45% at 1 star and 41% at 5 stars. Google Play averages 4.5 from 51,274 ratings and the App Store 4.8 from 47,700, while the Google Maps store listing averages 4.0 from 2,723. Customers praise prices and range, and complain about online order problems and slow after-sales support.
Trust Score 81/100 from 113,738 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 113,738
As of 16 Oct 2026 · How we score
AI summary
Druni's ratings split sharply by source. Trustpilot averages 2.7 from 12,041 reviews, with 45% at 1 star and 41% at 5 stars. Google Play averages 4.5 from 51,274 ratings and the App Store 4.8 from 47,700, while the Google Maps store listing averages 4.0 from 2,723. Customers praise prices and range, and complain about online order problems and slow after-sales support.
- Customers report good prices, discounts and offers. Several call the value for money very good, and one visitor from abroad says many items cost about half what they do at home. Trustpilot
- Many customers report fast, on-time delivery. Several Trustpilot reviewers say orders arrived quickly and in good condition, and some say samples were included. Trustpilot
- Customers like the wide range of brands and products. Reviewers say they find what they are looking for, in store and online. Google
- The app is described as easy, fast and practical to buy with. One reviewer prefers it to a competitor's app, and one screen reader user calls it among the more accessible beauty shopping apps. App Store
- Some customers describe friendly, helpful staff in the physical stores. Google Play
- Customers report items cancelled or missing after payment. They say products show as available and are then cancelled for lack of stock, or the parcel arrives incomplete, including promo gifts that never arrive. App Store
- Customers report delivery much slower than the promised 24 to 72 hours. Reviewers describe waits from a week to three weeks, weak tracking, and parcels marked delivered that never arrived. App Store
- Customers report that returns are hard. Stores send them online, the online system cancels the return, and some say valid returns are refused without explanation. Trustpilot
- Customers say online support is hard to reach and slow to resolve problems. They describe unanswered calls and messages, automated template emails and a WhatsApp bot that repeats the same answers. Google Play
- Some customers report damaged, opened, used or wrong items. Others report app bugs such as login failures and poor search, and fewer free samples than before. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.7 / 5 | 12,041 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 47,700 | 16 Oct 2026 |
| Google Play | 4.5 / 5 | 51,274 | 16 Oct 2026 |
| 4.0 / 5 | 2,723 | 16 Oct 2026 |
Delivery, returns
and support
How is Druni delivery?
Delivery experiences are mixed. Many Trustpilot reviewers say orders arrived fast and on time. Others on the App Store and Google Play say the 24 to 72 hour promise is not met, with waits of one to three weeks. Some report poor tracking information, and a few report parcels marked delivered that never arrived.
How do Druni returns work?
Returns are a recurring complaint. Customers report that stores refuse online returns, while the online return system sometimes cancels the request right after it is accepted. Some say they are refused within the 14 day window with no explanation. One Google Maps reviewer says an opened blusher was first refused and then exchanged after they insisted.
How is Druni customer support?
Online support draws the most anger. Customers report unanswered calls, calls cut off, no reply to WhatsApp, and template emails in a loop. Some wait weeks on damaged or missing orders. Store staff get some praise on the apps. The Google Maps listing has a few complaints about rude cashiers or a security guard, mostly from foreign visitors who could not speak Spanish. Only 5 Google Maps reviews were read.
How is Druni quality?
Customers who are happy generally rate the products and value highly. Complaints concern fulfilment more than the products themselves, such as broken fragrances, empty boxes, opened or used items, wrong shades and stock shortages. Customers report that these are often hard to get resolved.
What customers say
about Druni
Todo llegó en el tiempo acordado, gestión de empresa y transportista 10/10 además tienen los mejores precios que he encontrado, repetiré sin duda
no hay manera de que lleguen en plazo de 24-72 horas como ponen, es mentira. Tardan al menos una semana.
he hecho una reclamación luego envían un correo que no admite respuestas solicitando mas información. no contestan a WhatsApp ni llamadas se corta un desastre vamos.
Extremely favorable prices and great discounts on perfumes, cosmetics, household chemicals, baths and everything else.
Me encanta la aplicación hago la compra rápida y segura.
He hecho varios pedidos y en todos ellos me han cancelado alguno de los productos después de pagar, porque no quedaban existencias.
Questions about
Druni
Is Druni legit?
Druni is a real retailer with physical stores and an online shop, and many customers report orders arriving correctly. Trustpilot is lower at 2.7 from 12,041 reviews. Some customers there say orders never arrived or refunds were slow. The app stores average 4.5 to 4.8. The ratings cover different things, so the online shop is the main risk area.
How long does Druni delivery take?
Druni promises about 24 to 72 hours. Some customers report fast delivery within that window. Others report waits of a week, ten days or up to three weeks, and tracking information that is poor or missing.
Can I return Druni products?
Customers report returns as difficult. Stores may refuse online purchases and send customers back to the website, where requests are sometimes denied or cancelled. Some customers say they had to file formal complaints. A few Trustpilot reviewers were able to get exchanges.
Does Druni reply to bad reviews?
On Google Play, yes. The reply rate is 77%, and replies are apologetic and often direct the customer to Support. Trustpilot and the Google Maps listing both show a 0% reply rate. No App Store reply rate was provided.
Is Druni worth the price?
Many customers say yes. They report good prices, discounts and promotions, and some visitors from abroad find items much cheaper than at home. The main risk is online fulfilment problems, such as cancelled items, delays and hard-to-resolve issues. Buying in store avoids most of them.
Ask the agent
about Druni
Try one of these:
Sources
- 54,977
- 4727
- 3429
- 2454
- 15,454
Brand replied to 0% of reviews
As of 16 Oct 2026
- 536,978
- 49,028
- 31,906
- 2405
- 12,951
Brand replied to 77% of reviews
As of 16 Oct 2026
- 51,406
- 4620
- 3263
- 283
- 1351
Brand replied to 0% of reviews
Google Maps listing: Druni Perfumerías ®
Rating data from Google · As of 16 Oct 2026
Trust checks
Checks
Something wrong here?
Tell us and we'll respond within 72 hours. If you represent Druni, you can claim this page.