Trust Score 37/100 · 4 sources · 591 reviews · updated 16 Oct 2026
Dollar Shave Club reviews
In short
Is Dollar Shave Club legit?
Customers rate Dollar Shave Club 1.2 out of 5 on Trustpilot across 530 reviews, and 79% of those are one star (420 reviews). BBB shows 1.17 from 23 reviews and an A+ grade, with 66 complaints in 3 years. Sitejabber is higher at 3.03 from 32 reviews, but the Sitejabber reviews in the sample are dated 2023 or earlier.
Trust Score 37/100 from 591 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 591
As of 16 Oct 2026 · How we score
AI summary
Customers rate Dollar Shave Club 1.2 out of 5 on Trustpilot across 530 reviews, and 79% of those are one star (420 reviews). BBB shows 1.17 from 23 reviews and an A+ grade, with 66 complaints in 3 years. Sitejabber is higher at 3.03 from 32 reviews, but the Sitejabber reviews in the sample are dated 2023 or earlier.
- Customers report that support sometimes fixes product problems for free. Several describe free replacement handles or blade packs after they asked. Trustpilot
- Low price is the most common positive point, especially in older reviews. Customers describe blades and handles as cheaper than store brands. 11 of 32 Sitejabber reviews (34%) are five stars, while Trustpilot has 33 of 530 (6%). Sitejabber
- Some customers like the subscription controls. They mention reminder emails before a shipment, the option to change the ship date and the option to pause deliveries. Trustpilot
- A few long-term customers still report sharp blades and a close shave. One Trustpilot reviewer has used the brand for 10 plus years. Another singles out the shave butter as the one product worth recommending. Trustpilot
- Cancelling is described as very hard. Customers report being unable to log in, not receiving password reset emails, and being charged after they cancelled, sometimes for months or years. Several say they disputed the charges with their card company or PayPal. Trustpilot
- Customers report being signed up for subscriptions or larger orders they did not choose. Examples include a $10 or $15 trial turning into a $30 kit, all orders converted to subscriptions, and charges they did not expect. Trustpilot
- Customers say the newer blades and handles are worse than the old ones. They report dull blades, blades popping off mid shave, broken handles, nicks and the need to buy new handles. Many link the change to a sale of the company. Trustpilot
- Many customers say emails go unanswered for weeks and phone lines do not work. Some say support is automated and promised callbacks never came. Trustpilot
- Some customers report orders that never arrived or items missing from a box. One Google reviewer says packages showed as ready to ship for three months. Trustpilot
Summary written by AI from 115 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.2 / 5 | 530 | 16 Oct 2026 |
| 2.8 / 5 | 6 | 16 Oct 2026 | |
| Sitejabber | 3.0 / 5 | 32 | 16 Oct 2026 |
| BBB | 1.2 / 5 | 23 | 16 Oct 2026 |
Delivery, returns
and support
How is Dollar Shave Club delivery?
Delivery feedback is mixed and mostly negative in recent reviews. One Trustpilot reviewer says shipping takes about 10 days. Another got shave butter in 3 days but is still waiting on razors from the same week. BBB and Google reviewers report orders that never shipped, were cancelled, or arrived with an item missing. Older Sitejabber reviews (2018 and 2020) report slow shipments, including nearly a month for a starter pack. No source gives an official delivery time.
How do Dollar Shave Club returns work?
Customers report two different experiences. Some got free replacement handles or blade packs after complaining. Others say refunds were slow, denied or never arrived, and one Sitejabber reviewer says the 100% satisfaction refund policy was not honored. A BBB customer says refunds were issued but later returned to the seller. The brand says it processed them and gave a reference number. The data has little detail on the formal return process.
How is Dollar Shave Club customer support?
Support is the most criticized area. Customers report unanswered emails, no working phone line, automated replies and a long wait for a human. A minority report fast, friendly help, mostly with replacement products. On BBB, the brand often resolves a case only after the public complaint, for example by finding the account under a different email and cancelling it.
How is Dollar Shave Club quality?
Recent reviews are strongly negative on quality. Customers report that blades dull after one or two shaves, blades fall off the handle, the lubricating strip dries out, and handles break. They often say the products were good before a change in ownership. Older Sitejabber reviews from 2015 to 2019 praise the blades. A few recent customers still call the shave close and the handle design good.
What customers say
about Dollar Shave Club
I have tried to cancel several times without success or correspondence. Stay clear of this company.
I sent an email asking if I could get a free handle...they sent 2 handles for free!
Every month I pay $3 (including shipping) for 5 new blades. Replacement handles are inexpensive. This is a much better deal than the brand name razors/blades you can pick up at the store.
Cancelled my subscription in May of last year. They continued to charge me every single month after that through PayPal which I don’t use often.
In 2021 they switched the blades and they are horrible! Dull quickly and it takes multiple strokes in the same area to remove the hair.
Dollar shave club converted all my orders to subscriptions without my approval.
Questions about
Dollar Shave Club
Is Dollar Shave Club legit?
Customers report receiving products, so it operates as a real business. Trust is low, though. Trustpilot rates it 1.2 out of 5 from 530 reviews, and BBB shows 1.17 from 23 reviews. BBB's A+ grade sits alongside 66 complaints in 3 years. Many reviewers use words like scam or fraud, mainly about charges after cancelling.
How long does Dollar Shave Club delivery take?
The data gives no official delivery time. One Trustpilot customer reports about 10 days. Another got a separate item in 3 days but not the razors. An older Sitejabber reviewer waited nearly a month for a starter pack. Some customers report orders that never arrived.
Is it easy to cancel Dollar Shave Club?
Customers report that it is not. Common problems are being unable to log in, no password reset email, and cancellation emails going unanswered. Several say charges continued after cancelling. BBB cases often get resolved only after a public complaint.
Does Dollar Shave Club reply to bad reviews?
Rarely. The reply rate is 0% on Trustpilot, Google and Sitejabber, and 20.7% on BBB. BBB replies are apologetic and usually describe a cancellation, refund or replacement.
Is Dollar Shave Club worth the price?
Opinions have shifted. Older Sitejabber reviews call it a good deal compared with store brands. Recent Trustpilot reviews say the newer blades dull quickly and that it is not good value. One Trustpilot reviewer says it costs more than name brands. Some customers also say they had to buy new handles.
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