Trust Score 73/100 · 7 sources · 12,566 reviews · updated 16 Oct 2026
Desigual reviews
In short
Is Desigual legit?
Desigual scores 2.9 out of 5 on Trustpilot from 5,822 reviews, split between 41% one-star and 44% five-star. App ratings are far higher, at 4.84 on the App Store (2,463 ratings), and the Google Maps store listing scores 4.3 (2,045 reviews). Smaller sites are negative: Sitejabber 2.13 (50 reviews), Reviews.io 2.22 (36) and BBB grade F with 24 complaints in 3 years.
Trust Score 73/100 from 12,566 public reviews across 7 sources, updated 16 Oct 2026. How we score
- Rating sources
- 7
- Ratings counted
- 12,566
As of 16 Oct 2026 · How we score
AI summary
Desigual scores 2.9 out of 5 on Trustpilot from 5,822 reviews, split between 41% one-star and 44% five-star. App ratings are far higher, at 4.84 on the App Store (2,463 ratings), and the Google Maps store listing scores 4.3 (2,045 reviews). Smaller sites are negative: Sitejabber 2.13 (50 reviews), Reviews.io 2.22 (36) and BBB grade F with 24 complaints in 3 years.
- Customers love the colourful, original designs. Many say the clothes stand out and are comfortable, and some have bought for 12 to 25 years. Trustpilot
- Some customers report fast, on-time delivery and easy returns with quick refunds. Trustpilot
- Store staff are described as helpful and friendly in several Google Maps reviews. One reviewer also mentions being reminded about the tax refund voucher. Google
- Some customers say garments hold up well after many washes, and that sales and the loyalty cashback make prices fair. Trustpilot
- Refunds are not issued after returns are received. This is the most common complaint on BBB, Sitejabber and Reviews.io, and some customers filed bank or PayPal disputes. BBB
- Customer service is hard to reach. Customers report phone numbers that do not work, a chat that does not connect, and repeated automated or copy-paste email replies. BBB
- Quality complaints are frequent, especially handbags that peel or disintegrate and garments that tear or fade after few uses or washes. Sitejabber
- Orders arrive late, are lost, or the wrong item is sent. Some customers report order tracking that stays on preparing after delivery. Trustpilot
- The mobile app is reported as slow, freezing or crashing, and prices are called high outside sales. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.9 / 5 | 5,822 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 2,463 | 16 Oct 2026 |
| Google Play | 5.0 / 5 | 2,136 | 16 Oct 2026 |
| 4.3 / 5 | 2,045 | 16 Oct 2026 | |
| Sitejabber | 2.1 / 5 | 50 | 16 Oct 2026 |
| Reviews.io | 2.2 / 5 | 36 | 16 Oct 2026 |
| BBB | 1.0 / 5 | 14 | 16 Oct 2026 |
Delivery, returns
and support
How is Desigual delivery?
Delivery reports are mixed. Some Trustpilot and Google Play customers say orders arrive quickly and on time. Others report waits of a week just to process an order, a 17 day delivery, lost parcels, wrong items and tracking that still says preparing after arrival. BBB complaints include an order lost in transit with no refund or replacement.
How do Desigual returns work?
Customers report a 30 day return window and some say returns are easy and refunded within days to a week. The dominant theme in BBB, Sitejabber and Reviews.io is different: items are returned, tracking shows receipt, and the refund never comes or arrives only in part. Some report refunds issued as gift cards rather than to the original card. Several BBB complaints involve orders of $150 to over $1,800.
How is Desigual customer support?
Support is the weakest area. Customers report inactive phone numbers, a chat that does not work and repeated generic emails that promise a reply within days. Some wait months for a resolution. A few reviewers, mostly on Reviews.io, report helpful callbacks and quick resolutions, and Google Maps reviewers praise in-store staff.
How is Desigual quality?
Quality opinions are split. Fans praise fabrics, stitching and washability. Many critics report peeling handbags, torn seams, fading and thin fabric for the price. Some also object to the heavy use of polyester over cotton.
What customers say
about Desigual
3 months, 8 customer service requests, and still NO solution.
Las prendas las lavas y lavas y siempre están nuevas (a diferencia de otras marcas de moda).
I returned my items 20 days ago, and tracking shows they were delivered before ton 6th of February. I have still not received my refund.
Geniales las ofertas, con envíos bastante rápido y siempre dentro de plazo.
They both provided excellent customer service and were beyond helpful.
The price is ridiculous when comparing to quality. Bags peeling, blouse tearing apart.
Questions about
Desigual
Is Desigual legit?
Desigual is a real clothing brand and many customers say they have bought for 12 to 25 years. Trustpilot averages 2.9 from 5,822 reviews, and BBB gives it an F with 24 complaints in 3 years. Most complaints are about missing refunds and unreachable support, not fake products. Sitejabber and Reviews.io are small samples.
How long does Desigual delivery take?
The data gives no standard delivery time. Some customers report fast, on-time orders. Others report about a week to process, one delivery taking 17 days, or orders that never arrived.
Can I return Desigual clothes and get a refund?
Customers cite a 30 day return policy, and some report easy returns and refunds within a week. Many others on BBB, Sitejabber and Reviews.io report refunds missing or incomplete after the return was confirmed received. Keeping tracking proof is advised by the pattern of these complaints.
Does Desigual reply to bad reviews?
Rarely. The reply rate is 0% on Trustpilot, Google Play, Google, Sitejabber and Reviews.io, and 7.9% on BBB. BBB replies are polite and explain the case from the company's records.
Is Desigual worth the price?
Customers like the designs but call prices high outside sales and say waiting for discounts helps. Quality opinions are mixed, with some praising durability and others reporting peeling bags and torn or faded garments.
Ask the agent
about Desigual
Try one of these:
Sources
- 52,575
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- 3201
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- 12,400
Brand replied to 0% of reviews
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- 52,136
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Brand replied to 0% of reviews
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- 51,237
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Brand replied to 0% of reviews
Google Maps listing: Desigual
Rating data from Google · As of 16 Oct 2026
Brand replied to 8% of reviews
BBB grade F, 24 complaints in 3 years
As of 16 Oct 2026
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