Trust Score 62/100 · 6 sources · 72,969 reviews · updated 16 Oct 2026
Decathlon reviews
In short
Is Decathlon legit?
Decathlon scores 1.6 out of 5 on Trustpilot from 3,350 reviews, and 69% of those are 1 star. Sitejabber averages 1.94 from 53 reviews and BBB shows a grade F with 6 complaints in 3 years. App Store (4.67 from 41,685) and a Paris Google Maps store listing (4.1 from 5,756) are much warmer, but they mostly rate an app and a single shop, not online orders.
Trust Score 62/100 from 72,969 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 72,969
As of 16 Oct 2026 · How we score
AI summary
Decathlon scores 1.6 out of 5 on Trustpilot from 3,350 reviews, and 69% of those are 1 star. Sitejabber averages 1.94 from 53 reviews and BBB shows a grade F with 6 complaints in 3 years. App Store (4.67 from 41,685) and a Paris Google Maps store listing (4.1 from 5,756) are much warmer, but they mostly rate an app and a single shop, not online orders.
- Store staff earn repeated praise for patient, knowledgeable advice, including running shoe fitting, bike advice and click and collect. Google Maps shows 79% of 5,756 ratings at 4 or 5 stars for the Paris La Madeleine store. Trustpilot
- Customers like the wide range and the balance of price and quality. Reviewers mention durable sandals, comfortable and grippy budget shoes, and sports gear for every activity in one place. Google
- Some customers report smooth delivery and pickup, such as an order placed on Wednesday and delivered on Friday, or a store pickup ready within the hour. Trustpilot
- The free sports and training app scores 4.67 from 41,685 App Store ratings. Reviewers like the guided programs, running plans and multisport range. App Store
- Bike workshop servicing and loyalty vouchers are praised by a few customers, who report fast work at a low price and regular vouchers. Trustpilot
- Online orders that go wrong are the main complaint. Customers report wrong items, damaged goods, lost parcels and late deliveries. Trustpilot has 2,316 one-star ratings out of 3,350, and 38 of Sitejabber's 53 reviews are one star. Trustpilot
- Customers report slow or unhelpful after-sales service. Complaints describe being passed between advisers, unanswered emails and calls, and weeks of waiting for bike repairs. Trustpilot
- Returns and refunds cause disputes. Customers report a refused return that took a month to reverse, a refund that excluded sales tax, and returned goods kept without a refund. Trustpilot
- The connected watch app has connection, login and sync problems. Google Play averages 2.31 from 22,125 ratings, and 53% of them are 1 star. Customers report watches that will not pair, 404 errors at login and data that does not reach Strava. Google Play
- Some customers say product quality falls short of the price. Examples include a jacket that leaks after two years, a golf bag falling apart within a year, a damaged surfboard and an e-bike said to be not road legal in France. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.6 / 5 | 3,350 | 16 Oct 2026 |
| App Store | 4.7 / 5 | 41,685 | 16 Oct 2026 |
| Google Play | 2.3 / 5 | 22,125 | 16 Oct 2026 |
| 4.1 / 5 | 5,756 | 16 Oct 2026 | |
| Sitejabber | 1.9 / 5 | 53 | 16 Oct 2026 |
| BBB | No star rating | 0 | 16 Oct 2026 |
Delivery, returns
and support
How is Decathlon delivery?
Experiences are split. Trustpilot reviewers report fast, on-time delivery, store pickup ready within an hour and locker delivery on schedule. Others report a parcel lost by Chronopost, a ping-pong table delivered late and a parcel sent 60 km from home that support fixed in about two hours. Sitejabber and BBB reviewers describe wrong items, non-delivery and a delivery 21 days late. Many of those reviews are older and some concern other countries.
How do Decathlon returns work?
Customers report mixed returns. One Trustpilot reviewer calls returns and exchanges easy. Others report a defective treadmill return refused for a month, with a partner seller involved, and a damaged home gym with only a voucher offered. BBB complaints mention a refund that excluded sales tax and a return kept without refund. A Sitejabber reviewer could not switch a refund to the original payment method. No review addresses footwear returns specifically.
How is Decathlon customer support?
In-store service gets good marks, with named staff praised for patience and advice. Online and after-sales support gets the harshest feedback. Customers report being sent from adviser to adviser, emails that go unanswered, broken links in reminder emails and an app support channel that does not reply. One customer reports a friendly phone call that fixed a misdelivery quickly.
How is Decathlon quality?
Reviewers generally describe quality as good for the price, citing sandals worn for 3 years, comfortable shoes with good grip, quality weights, swimming goggles and Van Rysel cycling items. Complaints cover a 130 euro jacket that lets in rain, a golf bag that degraded within a year, a bag that deteriorated quickly, a T-shirt redesign and a surfboard with a hollow core. The data holds few footwear-specific reviews, mostly positive, and several of those are older.
What customers say
about Decathlon
Vendeur running précis sur les pointures, je suis repartie avec des chaussures vraiment adaptées
Le service client et le vendeur partenaire (Citysports) ont fait traîner les choses pendant un mois, allant jusqu'à prononcer un REFUS de retour injustifié.
Bought sandals to replace the almost identical sandals I've been wearing to death for the last 3 years
Ça fait des mois que je n'arrive plus a connecter ma montre à mon gsm, ça ne fonctionne jamais du coup je ne sais pas collecter mes points
I have called 4 times and sent 6 emails to Decathlon's customer service
5 ans que je l'utilise et je ne suis pas déçue et pourtant j'en ai testé et abandonné des appli de sports. Accessible à tous niveau, multisport, entièrement gratuite
Questions about
Decathlon
Is Decathlon legit?
Decathlon is a real retailer, and reviewers describe actual purchases from its shops, site and apps. Trust is split. Trustpilot rates it 1.6 from 3,350 reviews, Sitejabber 1.94 and BBB gives it an F with 6 complaints in 3 years. Google Maps rates the Paris La Madeleine store 4.1 from 5,756 ratings. A few customers allege non-delivery or misleading offers, and most praise comes from in-store experiences.
How long does Decathlon delivery take?
Customers report anything from 2 days to several weeks. One Trustpilot reviewer ordered on Wednesday and received the order on Friday. A store order arrived within 2 days, and click and collect was ready within the hour. Other customers report lost parcels, no shipping updates and a delivery 21 days late.
Can I return Decathlon shoes?
The reviews do not discuss returns of shoes specifically. One Trustpilot customer calls returns and exchanges easy. Others report refused returns, refunds that excluded sales tax and slow refund handling, especially for online orders and partner sellers. Trying shoes in store avoids most of this, and reviewers praise staff advice on running shoe sizing.
Does Decathlon reply to bad reviews?
Rarely. The reply rate is 0% on Trustpilot, Sitejabber, Google Maps and BBB. On Google Play it is 17.6%, with polite, templated answers that direct customers to the app or a contact form.
Is Decathlon footwear worth the price?
The few reviews that mention footwear are positive. One customer wore the same sandals for 3 years and bought them again, and another found budget shoes comfortable, light and grippy. A running customer praised the shoe fitting advice. These reviews are few and some are older, so the picture for outdoor footwear specifically is thin.
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Brand replied to 0% of reviews
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Brand replied to 18% of reviews
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Brand replied to 0% of reviews
Google Maps listing: Decathlon Paris La Madeleine
Rating data from Google · As of 16 Oct 2026
Brand replied to 0% of reviews
BBB grade F, 6 complaints in 3 years
As of 16 Oct 2026
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