Trust Score 61/100 · 2 sources · 265 reviews · updated 16 Oct 2026
Daily Paper reviews
In short
Is Daily Paper legit?
Trustpilot shows 2.3 out of 5 from 253 reviews. 62% are 1 star and 19% are 5 stars. Google shows 4.6 out of 5, but from only 12 reviews on a Google Maps store listing, not the online shop, so it says little about web orders. Complaints centre on refunds, unanswered support emails and quality on pricey items. Praise centres on style, fabric on some items and fast delivery.
Trust Score 61/100 from 265 public reviews across 2 sources, updated 16 Oct 2026. How we score
- Rating sources
- 2
- Ratings counted
- 265
As of 16 Oct 2026 · How we score
AI summary
Trustpilot shows 2.3 out of 5 from 253 reviews. 62% are 1 star and 19% are 5 stars. Google shows 4.6 out of 5, but from only 12 reviews on a Google Maps store listing, not the online shop, so it says little about web orders. Complaints centre on refunds, unanswered support emails and quality on pricey items. Praise centres on style, fabric on some items and fast delivery.
- Customers like the style and the compliments they get. Trustpilot reviewers mention great looking clothes, and Google reviewers call the clothes cool and trendy. Trustpilot
- Some customers report fabric that lasts. One says a hoodie from 2019 still looks new after six years. Others say t-shirts keep their look after many washes. Trustpilot
- Several customers report fast delivery. Examples include an order arriving the next day and an order placed Sunday arriving Tuesday. Trustpilot
- When support responds, customers report quick and friendly help. This includes a refund after a return packed in the wrong box, help choosing a size, and a replacement for a torn shirt. Trustpilot
- The one Google review that mentions the store says staff helped with sizes and finding the right outfit. Google
- Refunds are slow or missing. Customers report waiting from 11 days to over a month after returning an item. One reports waiting five months. Others report cancelled orders with no money back. Trustpilot
- Customer service is described as slow or silent. Several reviewers say emails went unanswered, including one who sent three about a refund. Trustpilot
- Returns are not free. Customers report paying about €7 to €19 per return, and some call this too high for a single item. Trustpilot
- Quality complaints on expensive items. Customers report torn seams, peeling logos, broken zips and colour transfer from a €240 leather bag. Some jackets priced at €270 to €350 are said to lack an inner pocket. Trustpilot
- Wrong, missing or cancelled items. Customers report receiving the wrong size or product, a missing item from a four item order, and orders cancelled for being out of stock. One customer says a shirt advertised as 100% cotton was 50% polyester. Trustpilot
Summary written by AI from 55 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.3 / 5 | 253 | 16 Oct 2026 |
| 4.6 / 5 | 12 | 16 Oct 2026 |
Delivery, returns
and support
How is Daily Paper delivery?
Reports are mixed. Several customers describe next day or two day delivery. One says speed varies from fast to slow. Others report wrong sizes, a missing item, a damaged parcel and orders cancelled after payment. The brand says one cancelled order stalled because the house number was missing from the address.
How do Daily Paper returns work?
Customers report that returns are paid, with fees of about €7 to €19 depending on item and country. The brand says it ended free returns for sustainability reasons. Refund speed varies. One customer got money back after 14 days. Others report waits of 11 days to over a month with no refund, and one reports five months.
How is Daily Paper customer support?
Experiences split. Some customers praise fast phone and email help, a quick refund and helpful staff. A larger group reports unanswered emails, slow refund handling and being told to bear the cost of the brand's own error. Google mentions one helpful store staff member and one review about a staff attitude problem.
How is Daily Paper quality?
Opinions are divided. Some customers say fabric and fit are excellent and that items last for years. Others report faults on items priced from about €60 to €350. These include yellow underarm marks on a white t-shirt, torn trousers, loose logos, broken zips and dye transfer. A Google reviewer reports a broken pocket on a jacket. Sizing is also called inconsistent.
What customers say
about Daily Paper
I had packed a return in the wrong box and emailed costumer service. They quickly helped me and refunded my return.
I returned an item as it didn't fit quite well. Almost a month now and still no refund.
deze hoodie na een welgetelde 6 jaar nog steeds oogt als nieuw!
Had it on for 1 day and directly yellow spots under the armpits.
bought a full outfit from here, the staff was helpful with grabbing sizes for me and making sure I got exactly what I wanted.
I like this brand but the staff at this location have a bit of an attitude problem.
Questions about
Daily Paper
Is Daily Paper legit?
Customers report receiving orders, and many describe fast delivery and good clothing. Trustpilot is low at 2.3 out of 5 from 253 reviews. The main complaints are slow refunds and unanswered emails. Google shows 4.6 from 12 reviews, but that is a store listing.
How long does Daily Paper delivery take?
Some customers report next day delivery, and one says an order placed Sunday arrived Tuesday. Another says speed varies. Wrong or missing items and cancelled orders are also reported.
Can I return Daily Paper clothes?
Yes, but customers report paying for the return, roughly €7 to €19. Refund timing varies from about 14 days to over a month, with some reports of much longer waits.
Does Daily Paper reply to bad reviews?
On Trustpilot the brand replies to 36% of reviews, usually with an apology and a request to email an order number. It has not replied to any Google reviews, a 0% reply rate.
Is Daily Paper worth the price?
Opinions differ. Some customers say the fabric is excellent and lasts for years, such as a hoodie that still looked new after six years. Others say items priced at €60 to €350 showed defects soon after purchase. Paid returns add to the cost.
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