Trust Score 67/100 · 6 sources · 517,691 reviews · updated 16 Oct 2026
Currys reviews
In short
Is Currys legit?
Currys scores 4.3 out of 5 on Trustpilot from 510,240 reviews, with 69% five star and 19% one star. Scores are much lower elsewhere: 1.97 on Reviews.io (3,520 reviews), 1.66 on Sitejabber (169 reviews) and 2.4 for the delivery tracking app on the App Store (112 reviews). A Google Maps store listing scores 3.5 from 2,340 reviews. Praise centres on helpful staff and delivery crews, and complaints centre on refunds, damaged or wrong items and hard-to-reach customer service.
Trust Score 67/100 from 517,691 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 517,691
As of 16 Oct 2026 · How we score
AI summary
Currys scores 4.3 out of 5 on Trustpilot from 510,240 reviews, with 69% five star and 19% one star. Scores are much lower elsewhere: 1.97 on Reviews.io (3,520 reviews), 1.66 on Sitejabber (169 reviews) and 2.4 for the delivery tracking app on the App Store (112 reviews). A Google Maps store listing scores 3.5 from 2,340 reviews. Praise centres on helpful staff and delivery crews, and complaints centre on refunds, damaged or wrong items and hard-to-reach customer service.
- Customers report helpful, knowledgeable in-store staff who answer questions and sort problems quickly. This is the most common positive theme in the Trustpilot sample. Trustpilot
- Delivery crews are often praised as polite and helpful. Customers report TVs and heavy appliances carried into the right room, with early or on-time arrival. Trustpilot
- Click and collect is described as quick. Customers report orders ready within the hour or in about two days. Trustpilot
- Some customers say warranty claims and cancellations were handled well. One Trustpilot reviewer got a replacement air fryer in two weeks, and one Sitejabber reviewer got a quick refund after ordering the wrong product. Trustpilot
- Some customers find the delivery tracking app useful. They report seeing the driver's stop count and getting a call shortly before arrival. App Store
- Customers report slow or disputed refunds. Examples include a refund still outstanding after the promised 14 days, and a faulty £1,019 monitor refunded only after 12 weeks and a legal threat. Trustpilot
- Customers report wrong, damaged or faulty items. These include a fridge freezer damaged twice, chest freezers replaced with damaged stock, and a washing machine delivered in place of the item ordered. Trustpilot
- Customers report failed or very late deliveries. One reviewer paid £45 for a timed slot and the delivery never arrived. Another waited three weeks for an order. Reviews.io
- Customers report being passed between Currys, delivery firms and manufacturers. Many say live chat, phone lines and complaints teams did not resolve problems. Reviews.io
- The delivery tracking app is widely criticised on the App Store. Customers say it shows only their home location or a time slot, does not update, or rejects tracking codes. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.3 / 5 | 510,240 | 16 Oct 2026 |
| App Store | 2.4 / 5 | 112 | 16 Oct 2026 |
| Google Play | 5.0 / 5 | 1,310 | 16 Oct 2026 |
| 3.5 / 5 | 2,340 | 16 Oct 2026 | |
| Sitejabber | 1.7 / 5 | 169 | 16 Oct 2026 |
| Reviews.io | 2.0 / 5 | 3,520 | 16 Oct 2026 |
Delivery, returns
and support
How is Currys delivery?
Delivery experiences are mixed. Many customers praise friendly crews and early arrival. Others report missed slots, wrong items, damage in transit, or orders still missing after three weeks. Some paid for timed slots that were not met. Click and collect is usually reported as fast, within an hour or about two days. A common Trustpilot complaint is missing confirmation calls before delivery.
How do Currys returns work?
Returns and refunds are the most disputed area. Customers report refunds taking weeks, with one case lasting 12 weeks, and some say they needed to escalate before being paid. One App Store reviewer said a store would not accept a return without the box. A Trustpilot reviewer was unhappy that a price drop fell just outside the 7 day price promise. Other customers report quick, easy cancellations and refunds, so experience varies.
How is Currys customer support?
Support is a frequent complaint. Customers describe long phone waits, chatbots that do not help, managers who do not call back, and delays in processing complaints. Trustpilot replies themselves mention delays in processing times. Store staff are praised far more often than phone and online support. The Google Maps listing sample is small, with only 5 reviews read, but it includes both praise and complaints about rude or absent staff.
How is Currys quality?
Currys sells other brands, so quality feedback is about individual products. Reports include a Sony TV failing after about ten months, an Acer laptop power button cracking after five months, a faulty appliance on arrival, and an oven fault taking two months to fix. Customers also report warranty repairs that did not fix the underlying fault. Other customers praise refurbished and new devices they bought. There is no overall quality score in the data.
What customers say
about Currys
I returned the device as instructed and submitted proof of handover (video doorbell footage).
My Ninja Air Fryer developed a serious rust problem, so I contacted Currys under my warranty. After two weeks, they replaced it with a brand-new one.
Awful experience. 12 weeks to get a refund on a faulty £1,019 monitor only after threatening legal action.
We ordered a Tv and when it was delivered they never just left it next to the door, they took it to the living room and gave us advice on how to open it.
Map only shows my location. I know where my house is! I want to know location of driver and my position in queue!!!
Popped in to do a straightforward return and honestly it took about 20 minutes longer than it should have.
Questions about
Currys
Is Currys legit?
Customers report receiving real orders, and Trustpilot shows 4.3 out of 5 from 510,240 reviews. Scores are lower on Reviews.io (1.97, 3,520 reviews) and Sitejabber (1.66, 169 reviews). Complaints are mostly about refunds, damaged items and support, not about orders never being fulfilled. Reviews.io also contains unrelated crypto recovery spam, which distorts its score.
How long does Currys delivery take?
The data gives no standard delivery time. Customers report click and collect ready within an hour or in about two days. Home delivery is given in time slots, and some reviewers report early arrival. Others report missed slots or waits of up to three weeks.
Can I return Currys electronics and get a refund?
Customers report both outcomes. Some got quick refunds or easy cancellations. Others report waits of 14 days or more, up to 12 weeks, and some needed to escalate. One App Store reviewer said a store would not take a return without the original box.
Does Currys reply to bad reviews?
Sometimes. Currys replies to 19% of Trustpilot reviews, often with a template apology. It replies to 3.8% of Google Play reviews and to none of the reviews on Sitejabber, Reviews.io or the Google Maps listing.
Is the Currys app good for tracking my delivery?
Opinions are split, and the App Store score is a low 2.4 from 112 reviews. Some customers say it shows the driver's stop count if you tap the driver arrow. Many say it only shows their home location or a time slot and does not update. Several suggest using the website tracking page instead. The Google Play listing mixes in a cloud backup app, and its 5.0 score looks unreliable.
Ask the agent
about Currys
Try one of these:
Sources
- 5352,247
- 434,236
- 315,828
- 213,237
- 194,692
Brand replied to 19% of reviews
As of 16 Oct 2026
- 51,310
- 40
- 30
- 20
- 10
Brand replied to 4% of reviews
As of 16 Oct 2026
- 5881
- 4525
- 3307
- 2137
- 1490
Brand replied to 0% of reviews
Google Maps listing: Currys
Rating data from Google · As of 16 Oct 2026
- 5706
- 4127
- 350
- 2117
- 12,520
Brand replied to 0% of reviews
As of 16 Oct 2026
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