Trust Score 62/100 · 3 sources · 62,202 reviews · updated 16 Oct 2026
Cox & Cox reviews
In short
Is Cox & Cox legit?
Cox & Cox has a Trustpilot rating of 4 out of 5 from 61,957 reviews. 68% are five-star and 14% are one-star. Reviews.io is far lower at 1.29 out of 5 from 245 reviews, with 90% rated one star. The Google Maps listing has no reviews to use, and some Reviews.io star ratings do not match the review text, so treat that score with some caution.
Trust Score 62/100 from 62,202 public reviews across 3 sources, updated 16 Oct 2026. How we score
- Rating sources
- 2
- Ratings counted
- 62,202
As of 16 Oct 2026 · How we score
AI summary
Cox & Cox has a Trustpilot rating of 4 out of 5 from 61,957 reviews. 68% are five-star and 14% are one-star. Reviews.io is far lower at 1.29 out of 5 from 245 reviews, with 90% rated one star. The Google Maps listing has no reviews to use, and some Reviews.io star ratings do not match the review text, so treat that score with some caution.
- Customers report fast, helpful chat and email support from individual agents. Many short five-star Trustpilot reviews describe refunds, exchanges and order changes sorted the same day. Trustpilot
- Customers report careful, punctual delivery crews on two-man deliveries. They carry items upstairs, call ahead and take away the packaging. Trustpilot
- Repeat customers like the design, the unusual and seasonal ranges, and the value. Several describe the quality as excellent. Trustpilot
- Some customers report damaged or wrong items replaced or exchanged without fuss when support picked up the case quickly. Trustpilot
- Slow or missing refunds. Customers report waiting from 10 days to 6 weeks or more after returns were received, and some say they had to chase daily. Trustpilot
- Orders delayed for weeks, or items found to be out of stock after payment. Beds and light fittings come up repeatedly in recent reviews, often with no dispatch date given. Trustpilot
- Poor communication. Customers report unanswered emails and WhatsApp messages, templated replies and no phone line, only a form. Trustpilot
- Quality problems. Customers report dented, scratched or damaged goods on arrival. Outdoor furniture is said to peel, crack and warp within a year. Trustpilot
- Strict fault and refund terms. Customers cite a 48-hour window for reporting faults, paid return collection, and offers of store credit instead of a refund. Trustpilot
Summary written by AI from 100 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.0 / 5 | 61,957 | 16 Oct 2026 |
| No star rating | 0 | 16 Oct 2026 | |
| Reviews.io | 1.3 / 5 | 245 | 16 Oct 2026 |
Delivery, returns
and support
How is Cox & Cox delivery?
Delivery is a clear split. Customers report delays of several weeks, missed dates, next-day orders arriving days late and DPD tracking problems. Some orders for beds were cancelled as out of stock after a delivery date was confirmed. Others praise the two-man delivery crews for being on time, polite and careful. Reviews.io has complaints about non-delivery and long waits dated from Nov 2024 to Sept 2026.
How do Cox & Cox returns work?
Returns are the most common pain point. Customers report returns approved and collected but refunds taking 18 working days to 6 weeks. Some mention a £6.95 or £10 return fee, and store credit offered in place of a refund. Cox & Cox terms ask for faults to be reported within 48 hours, and some customers say this was used to refuse help. Others report simple exchanges and refunds for unwanted items handled quickly.
How is Cox & Cox customer support?
Support experiences are mixed. Many recent five-star Trustpilot reviews praise named chat agents for quick, courteous fixes. Many one-star reviews report slow email replies, unanswered WhatsApp messages, repeated generic answers and no one reachable by phone. Reviews.io reviews describe support as non-existent or form-only.
How is Cox & Cox quality?
Indoor items such as furniture, kitchen islands and chairs get praise for design and build from repeat buyers. Complaints centre on damaged or poorly finished goods and on outdoor furniture, planters and tables that customers say peeled, cracked or warped within a year. Some call prices high for the quality received.
What customers say
about Cox & Cox
The items were collected on 11/09/26, but 18 working days later I’m still waiting for my refund.
Terrible service, ordered a bed and waited 8 days to be told it was out of stock.
delivered it to an upstairs room with the utmost care, removed and disposed of the packaging, and were so friendly and polite.
Good value, good quality, nice design and helpful service when you need it.
The table isn’t fit for purpose, we purchased late last summer and packaged up for the winter. It’s been out since April and worn terribly, peeling and cracking all over
You will get no response on the phone and they will just try to offer credit instead of refunds.
Questions about
Cox & Cox
Is Cox & Cox legit?
Cox & Cox is an operating UK home retailer, and customers do receive orders. Trustpilot shows 4 out of 5 from 61,957 reviews, with 77% rated four or five stars. Reviews.io shows 1.29 out of 5 from 245 reviews. Several of its reviewers use words like scam over unpaid refunds, but these are customer opinions. The main risk customers report is slow delivery and refunds, not missing shops.
How long does Cox & Cox delivery take?
Some listings promise 3 to 5 days, and some customers report fast, on-time delivery. Many recent reviews report waits of 2 to 5 weeks, items out of stock after ordering and little contact about dispatch. Customers advise checking stock before ordering if a deadline matters.
Can I return Cox & Cox furniture and get a refund?
Customers report returns being approved and collected. Refunds, however, often take 18 working days to 6 weeks and need chasing. Some are charged for return collection or offered store credit instead of a refund. The terms ask for faults to be reported within 48 hours, and some customers say this was used to refuse help.
Does Cox & Cox reply to bad reviews?
Sometimes. The brand replies to about 12.5% of Trustpilot reviews, usually with an apology and a request for order details. It has a 0% reply rate on Reviews.io. A few Trustpilot replies say a manager has taken over the case.
Is Cox & Cox worth the price?
Opinion is split. Happy customers praise the design, unusual pieces and value, and say the quality is excellent. Others say the prices are high for what arrived, especially for outdoor furniture that peeled or cracked within a year. Customer service problems also weigh on the verdict when something goes wrong.
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about Cox & Cox
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