Trust Score 76/100 · 6 sources · 1,774,118 reviews · updated 16 Oct 2026
Costco reviews
In short
Is Costco legit?
Costco scores 2.7 out of 5 from 3,154 Trustpilot reviews, and 72% of those are 1 star. Sitejabber averages 2.54 from 1,510 reviews. Google Maps gives the warehouse listing 4.4 from 5,802 reviews, and the App Store shows 4.86 from about 1.3 million ratings. BBB holds an A+ grade, but its reviews average 1.22 from 279 reviews, with 2,519 complaints logged in 3 years.
Trust Score 76/100 from 1,774,118 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 1,774,118
As of 16 Oct 2026 · How we score
AI summary
Costco scores 2.7 out of 5 from 3,154 Trustpilot reviews, and 72% of those are 1 star. Sitejabber averages 2.54 from 1,510 reviews. Google Maps gives the warehouse listing 4.4 from 5,802 reviews, and the App Store shows 4.86 from about 1.3 million ratings. BBB holds an A+ grade, but its reviews average 1.22 from 279 reviews, with 2,519 complaints logged in 3 years.
- Shoppers report strong value from bulk buying and Kirkland Signature products. A Sitejabber reviewer says Kirkland gives quality at a fraction of the cost. Sitejabber
- Members describe warehouses as well stocked, clean and organized. Several mention friendly staff and fast-moving lines. Google
- Some shoppers say in-warehouse returns and problem fixes are quick and without pushback. BBB
- Specialty services get good marks, including the tire center, pharmacy, optical exams and the bakery. Sitejabber
- Many app users call it easy to use. 84% of Google Play ratings are 5 stars, and the App Store average is 4.86. Google Play
- App bugs are the most common complaint. Shoppers report login loops, freezing screens, lost carts, broken search and shopping lists, and "can't add to cart" errors. Several October reviews say a recent update removed the digital membership card. App Store
- Appliance delivery, installation and warranty repair problems appear often. They include refused installs, defective installs, missing orders and slow claims. BBB
- Refund and membership fee disputes are common. Reports include a missing $295.24 wallet refund, a charge over a $40 shop card promise, and an Executive Membership refund refused after expiry. BBB
- Shoppers describe rude or dismissive staff at checkout, the pharmacy and the food court. Others report long waits for food court orders and tire repairs. BBB
- Some shoppers say non-Kirkland prices have risen sharply and that some items cost more than at rivals. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.7 / 5 | 3,154 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 1,307,887 | 16 Oct 2026 |
| Google Play | 4.8 / 5 | 455,486 | 16 Oct 2026 |
| 4.4 / 5 | 5,802 | 16 Oct 2026 | |
| Sitejabber | 2.5 / 5 | 1,510 | 16 Oct 2026 |
| BBB | 1.2 / 5 | 279 | 16 Oct 2026 |
Delivery, returns
and support
How is Costco delivery?
Delivery complaints centre on large items and online orders. BBB reviewers report a washer and dryer install refused over an undisclosed drain requirement, and two gaming PCs never received after a delayed refund. One reviewer says a delivery crew left a refrigerator not set up. A Sitejabber reviewer reports an expedited order arriving a week late. A Trustpilot reviewer reports contact lenses mis-routed in transit. The data gives no typical delivery time.
How do Costco returns work?
Experiences are mixed. One BBB reviewer says returns are handled quickly with no pushback. Others report a damaged TV refused because it was past the 90 day window, an Executive Membership refund refused after expiry, and a membership fee charged after auto renew was turned off. A Sitejabber reviewer was refused an install refund after doing the install himself.
How is Costco customer support?
Online service gets the harshest feedback. Sitejabber reviewers report long holds, including one call of 1 hour 43 minutes that ended in a disconnect. A Trustpilot reviewer describes an 18 part phone menu. Many BBB complaints are marked as resolved after Costco contacts the member, often with a refund, repair or shop card.
How is Costco quality?
Product quality is generally praised, especially Kirkland items and fresh produce. Complaints about quality focus on appliances that fail early, such as a refrigerator that malfunctioned three times in a year, plus a few food misses like fatty rotisserie ribs. Many Google Play reviews appear to be from employees using the MyCostco employee portal, so that rating may not reflect the shopping app.
What customers say
about Costco
well-stocked, clean and organized. and every time Ive had an issue or needed to return, the they handled quickly and hassle-free without any pushback.
Price hikes out of control! In general, I like shopping at Costco. However, the recent price hikes in brands that are not Kirkland appears to have gotten out of hand.
Latest version is glitchy, stuttery, and unusable. The back button doesn't do anything. I can only open my cart once, then I have to force close the app to get back.
Costco offers incredible value for families and individuals alike. The bulk buying options save both time and money
The delivery team disconnected and removed our fully functioning washer and dryer before telling us they would not install the new appliances
Last update broke something. Can't get membership info and my digital card on the app anymore.
Questions about
Costco
Is Costco legit?
Yes. Costco is a large, established retailer. BBB gives it an A+ grade and Google Maps rates the warehouse listing 4.4 from 5,802 reviews. Ratings for online orders and service are weaker, with Trustpilot at 2.7 and Sitejabber at 2.54. BBB logged 2,519 complaints in 3 years.
How long does Costco delivery take?
The data gives no standard delivery time. Reviewers report late orders, including one a week behind an expedited promise, and missing orders that took weeks to refund. Large appliance deliveries draw the most complaints.
Can I return Costco products?
Members report both outcomes. One BBB reviewer says returns are quick and hassle-free. Another says a damaged TV opened after the 90 day window was refused. Expired Executive Memberships have also been refused a refund.
Does Costco reply to bad reviews?
Rarely. Costco replied to 0% of Trustpilot, Sitejabber and Google Maps reviews, 13.2% on Google Play and 50% on BBB. BBB replies usually say Costco has contacted the member to resolve the matter.
Is Costco worth the price?
Many shoppers say yes, citing bulk value and Kirkland quality. Others say the membership fee is a barrier and that non-Kirkland prices have risen sharply. A few say Sam's Club offers better value on some items.
Ask the agent
about Costco
Try one of these:
Sources
- 5485
- 497
- 396
- 2196
- 12,280
Brand replied to 0% of reviews
As of 16 Oct 2026
- 5383,914
- 451,525
- 38,357
- 22,689
- 18,994
Brand replied to 13% of reviews
As of 16 Oct 2026
- 53,721
- 41,245
- 3376
- 2145
- 1315
Brand replied to 0% of reviews
Google Maps listing: Costco Wholesale
Rating data from Google · As of 16 Oct 2026
- 5459
- 4111
- 380
- 287
- 1574
Brand replied to 0% of reviews
As of 16 Oct 2026
Brand replied to 50% of reviews
BBB grade A+, 2519 complaints in 3 years
As of 16 Oct 2026
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