Trust Score 87/100 · 5 sources · 318,730 reviews · updated 16 Oct 2026
Coolblue reviews
In short
Is Coolblue legit?
Coolblue shows strong ratings across most sources. App Store is 4.77 from 119,090 ratings, Google Play is 4.48 from 35,771 reviews, and Google Maps for the Amsterdam Zuidas store is 4.2 from 4,707 reviews. Trustpilot lists 3.8 from 159,159 reviews, yet its distribution shows 78% five-star and about 9% one or two-star. Complaints centre on delivery partners, slow refunds and support, and the Coolblue Energie part of the app.
Trust Score 87/100 from 318,730 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 318,730
As of 16 Oct 2026 · How we score
AI summary
Coolblue shows strong ratings across most sources. App Store is 4.77 from 119,090 ratings, Google Play is 4.48 from 35,771 reviews, and Google Maps for the Amsterdam Zuidas store is 4.2 from 4,707 reviews. Trustpilot lists 3.8 from 159,159 reviews, yet its distribution shows 78% five-star and about 9% one or two-star. Complaints centre on delivery partners, slow refunds and support, and the Coolblue Energie part of the app.
- Fast and reliable delivery. Many recent Trustpilot reviews describe next-day or on-time delivery and friendly delivery staff. Trustpilot
- Friendly, helpful staff and service. Customers report good advice in store and in the Arnhem and Zuidas shops, and long-term customers (some since 2014 or earlier) say Coolblue has not let them down. Google
- Easy ordering and a clear website and app. Customers like the product comparison tools, the search filters and the product information. App Store
- Good handling of faults and repairs in some cases. One customer reports a six-month-old vacuum cleaner repaired and returned as new within a week. Another praises the easy returns. App Store
- Slow or unresolved problems with refunds, wrong items and lost orders. Trustpilot customers report waiting over 5 weeks for a refund, receiving the wrong product, and orders that were never received. Trustpilot
- Hard-to-reach customer service. Customers report long phone waits (30 minutes or more) and no callbacks. Some say the chat in the app does not work. Trustpilot
- The Coolblue Energie section of the app. Many App Store and Google Play reviews say energy usage data, tariffs or invoices are missing, slow or broken. Several of these are 1 to 3 star ratings from people who like the shopping side. App Store
- Delivery problems tied to carriers and time windows. Customers report late arrivals outside the stated window, split or damaged shipments, and complaints about DHL. Trustpilot
- Disputes over returns and warranty. Some customers say returns were refused, for example hygiene products, or that a faulty item was blamed on user error. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.8 / 5 | 159,159 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 119,090 | 16 Oct 2026 |
| Google Play | 4.5 / 5 | 35,771 | 16 Oct 2026 |
| 4.2 / 5 | 4,707 | 16 Oct 2026 | |
| Reviews.io | 5.0 / 5 | 3 | 16 Oct 2026 |
Delivery, returns
and support
How is Coolblue delivery?
Delivery is the most praised theme on Trustpilot, with many short reviews describing fast, correct delivery. Complaints are less frequent but specific. Customers report arrival outside the promised window, missing pre-delivery calls, a smartphone pushed through a letterbox, and parcels split across days. Several blame the carrier (DHL) rather than Coolblue. One Google Maps review criticises how appliances were handled during delivery.
How do Coolblue returns work?
Experiences are mixed. Some customers praise easy returns and quick replacement of faulty goods. Others report refused returns, such as a hygiene product (a shaver) and a game returned within the 14-day withdrawal period. App Store users say they could not start a return in the app or find the return terms. Trustpilot data is mostly in Dutch and German, so the German-language complaints reflect shoppers outside the Netherlands.
How is Coolblue customer support?
Support is polarised. Positive reviews mention friendly, patient staff and helpful explanations. Negative reviews report long phone queues, unanswered complaints, and support that did not resolve problems with refunds or energy data. Several reviewers say they waited 30 minutes or more. One Google Maps reviewer left a store after waiting in a queue for service.
How is Coolblue quality?
The sampled reviews say little about product quality in general, since most comments concern service and delivery. The quality complaints that appear are about specific appliances. Customers report a washing machine failing within 3 months, a faulty coffee machine, a dishwasher with water inside, and cameras that stopped working after the warranty. Customers also praise good product information and advice.
What customers say
about Coolblue
Had een vriendelijke medewerker die me goed de situatie uitlegde en wat er mis is gegaan. Dag erna mijn bestelling makkelijk kunnen ophalen.
wacht al meer dan 5 weken op mijn terugbetaling, meerdere malen gebeld als gemaild heel veel tijd en energie frustatie kwijt
Mij Miele stofzuiger van 6 mnd ging het niet goed doen en viel uit. Stofzuiger via Coolblue aangeboden voor reparatie. Na precies 1 week terug en als nieuw.
Good shop if you need some tech tools tomorrow... Not the cheapest, but no extreme ripoff as well. And very high service with returnability.
Top app voor te winkelen en te vergelijken! Maar het energie is rampzalig helaas.
Lost an hour of my life sitting around attempting to speak to a service person here.
Questions about
Coolblue
Is Coolblue legit?
Yes, based on the data. Coolblue has 159,159 Trustpilot reviews with 78% five-star, 119,090 App Store ratings averaging 4.77, and 35,771 Google Play reviews averaging 4.48. Some customers report unresolved refunds or lost orders, but most reviews are positive.
How long does Coolblue delivery take?
Customers often report next-day delivery and call it fast and correct. Some report delays, delivery outside the stated window, or split shipments, often involving the carrier. The data does not give an average delivery time.
Can I return Coolblue products?
Yes, and some customers praise how easy it is. Others report problems, such as refused returns of hygiene products and returns that could not be started in the app. Customers advise checking the product page for conditions before buying.
Does Coolblue reply to bad reviews?
Sometimes. Coolblue replies to about 2.5% of Trustpilot reviews and 19.2% of Google Play reviews. It does not reply on Google Maps or Reviews.io. Replies are polite, but customers sometimes find them generic or off topic.
Is Coolblue worth the price?
Opinions are mixed. One customer calls it not the cheapest but no extreme rip-off, with strong service. Another says prices changed from one day to the next and a competitor was cheaper. Another says it used to be cheaper. A few Trustpilot reviews praise good prices.
Ask the agent
about Coolblue
Try one of these:
Sources
- 5124,435
- 416,691
- 33,251
- 23,254
- 111,528
Brand replied to 3% of reviews
As of 16 Oct 2026
- 527,821
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Brand replied to 19% of reviews
As of 16 Oct 2026
- 52,840
- 4956
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Brand replied to 0% of reviews
Google Maps listing: Coolblue Amsterdam Zuidas
Rating data from Google · As of 16 Oct 2026
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