Trust Score 76/100 · 5 sources · 20,782 reviews · updated 16 Oct 2026
Clas Ohlson reviews
In short
Is Clas Ohlson legit?
Clas Ohlson scores 4.4 out of 5 on Trustpilot from 16,191 reviews, and 71% of them are 5 stars. The Google Maps store listing shows 4.1 from 4,447 reviews. The app store rating is much lower at 2.63 from 138 ratings, and those reviews are mostly about the smart plug and bulb app, not shopping.
Trust Score 76/100 from 20,782 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 20,782
As of 16 Oct 2026 · How we score
AI summary
Clas Ohlson scores 4.4 out of 5 on Trustpilot from 16,191 reviews, and 71% of them are 5 stars. The Google Maps store listing shows 4.1 from 4,447 reviews. The app store rating is much lower at 2.63 from 138 ratings, and those reviews are mostly about the smart plug and bulb app, not shopping.
- Fast delivery is the most common praise. Many recent Trustpilot reviews say the order arrived quickly and as described. Trustpilot
- Customers report good products at fair prices. Reviewers mention a wide range, practical items and good value. Trustpilot
- Ordering online and collecting in store is described as easy. Customers also like free delivery and delivery to rural areas. Trustpilot
- Store staff are often called friendly and helpful. This appears in both Trustpilot and Google store reviews. Trustpilot
- Some early smart plug owners say the app was easy to install and worked straight away. These reviews are mostly from 2018 and 2019. App Store
- Late or missing parcels. Several recent Trustpilot reviews say the order had not arrived after about a week, with little status information. Trustpilot
- The smart home app stops connecting or fails to install. Customers report errors that say there is no Wi-Fi when there is, and some say the app broke after an update. App Store
- The app lacks basic features. Reviewers ask for grouping, copying schedules, sunrise and sunset timers, dimming and HomeKit or Siri support. Several object to being forced to allow location services. App Store
- Some customers say prices have risen or are a bit high. This is a smaller theme, and others call prices competitive. Trustpilot
- Isolated service problems. These include a cancelled order after payment because the item was out of stock, a damaged item, unanswered return requests, and rude or inattentive staff. Trustpilot
Summary written by AI from 111 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.4 / 5 | 16,191 | 16 Oct 2026 |
| App Store | 2.6 / 5 | 138 | 16 Oct 2026 |
| 4.1 / 5 | 4,447 | 16 Oct 2026 | |
| Sitejabber | 2.0 / 5 | 1 | 16 Oct 2026 |
| Reviews.io | 3.2 / 5 | 5 | 16 Oct 2026 |
Delivery, returns
and support
How is Clas Ohlson delivery?
Delivery is mostly praised. Many recent Trustpilot reviews say it was fast, safe and to a nearby pickup point. A minority report parcels not arriving after 7 days or more, one order cancelled after payment, and one item not in stock. A few reviewers say delivery took long. One reviewer on the old UK-facing review sites also praised very fast delivery, but that review dates from 2018.
How do Clas Ohlson returns work?
The data says little about returns. One Trustpilot reviewer says a return made the same day got no reply for two weeks. Another received a broken product and was told to contact customer service. There is not enough evidence to judge the return policy.
How is Clas Ohlson customer support?
Experiences are mixed. One Trustpilot reviewer got help finding a misplaced parcel, and others praise helpful store staff. Others report slow or no answers on returns and delayed orders. One app reviewer says feedback never gets a reply. Older reviews.io entries are split, with one praising excellent service and one saying the company loses interest once a customer is unhappy.
How is Clas Ohlson quality?
Product quality is generally described as good, with comments on light bulbs, a toothbrush and general home goods. A few customers report a broken item, a poor manual that is only pictures, or being not fully satisfied with a product. Quality of the smart plug and bulb range is criticised in the app reviews, where customers report connection failures and one bulb that did not switch off fully.
What customers say
about Clas Ohlson
Snabb leverans och varan var exakt som beskrivet. Väldigt fina glödlampor som passade bra in i vårat kök.
Practical, good quality products with reasonable prices. Recommending!
Hade beställt varor och stod och väntade när det blir min tur tittar tjejen i kassan på kunden bredvid och så fortsatte det, tredje gången vände jag på klacken och gick
Gjorde en retur samma dag ingen svar på två veckor.
För att kunna slå av och på min plug måste jag tillåta att appen använder platstjänster!!
Fantastic range of product, great value. Customer service was excellent.
Questions about
Clas Ohlson
Is Clas Ohlson legit?
Customers report that it is a real retailer. Trustpilot shows 4.4 out of 5 from 16,191 reviews and Google shows 4.1 from 4,447 for the store listing. The few reviews on Sitejabber and Reviews.io are too few to judge by, and one old one alleges personal data was shared with a credit provider.
How long does Clas Ohlson delivery take?
Many Trustpilot customers describe delivery as fast and some mention a nearby pickup point. The data gives no exact average delivery time. A few customers report waiting 7 days or more with no update, against a quoted 3 to 4 days.
Can I return Clas Ohlson products?
The reviews say little about the return policy. One Trustpilot customer says a return got no answer for two weeks. Others who received damaged goods were told to contact customer service.
Does Clas Ohlson reply to bad reviews?
Yes, mostly. The brand replies to 99% of Trustpilot reviews and 60% of Google reviews. Replies are polite and often templated, and they usually point to customer service. It does not reply on Sitejabber or Reviews.io, which have very few reviews.
Is Clas Ohlson worth the price?
Most customers say yes. Reviewers describe good value, good quality and competitive prices. A smaller group says prices have risen or are slightly too high. The smart home products and their app get far lower ratings.
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