Trust Score 55/100 · 2 sources · 65,359 reviews · updated 16 Oct 2026
CDON reviews
In short
Is CDON legit?
CDON has a Trustpilot rating of 2.8 from 65,358 reviews. The star split shows 58% five-star and 20% one-star, which does not match a 2.8 average, so the headline score should be read with caution. Reviews.io adds only one review, a 2.0 from 2018, which is too little to count.
Trust Score 55/100 from 65,359 public reviews across 2 sources, updated 16 Oct 2026. How we score
- Rating sources
- 2
- Ratings counted
- 65,359
As of 16 Oct 2026 · How we score
AI summary
CDON has a Trustpilot rating of 2.8 from 65,358 reviews. The star split shows 58% five-star and 20% one-star, which does not match a 2.8 average, so the headline score should be read with caution. Reviews.io adds only one review, a 2.0 from 2018, which is too little to count.
- Fast delivery is praised in several recent five-star reviews. One customer says a table arrived in about three days. Another says an exercise bike came quickly to the door. Trustpilot
- Customers report quick refunds on defective goods. One got a full refund on a faulty kettle with no hassle. Another got the full amount back quickly on an oven with a broken handle. Trustpilot
- Some customers say CDON support stepped in when the third-party seller did not respond. Reviewers describe help with a return, a re-assessed case, and store credit equal to the purchase price after a product did not match its description. Trustpilot
- Several reviewers say customer service replied fast when a parcel was lost, and a replacement was sent. Trustpilot
- Orders cancelled after payment are a common complaint. Customers report items marked sold out at the supplier, or a price error, while the same item reappears at a higher price. Others report orders confirmed but never shipped, or a shipping notice followed by silence. Trustpilot
- Customer service is described as slow, unresponsive or unhelpful. Reviewers mention AI or chatbot replies, weeks of emails and calls without a result, and being sent back and forth between CDON and the seller. Trustpilot
- Third-party marketplace sellers are blamed for poor outcomes. Customers report goods arriving in separate parcels on different days, wrong items, products from abroad, and unclear pickup codes or phone numbers. Trustpilot
- Returns and refunds cause frustration. Customers report paying return shipping, a refund of only 9 kr after a returned parcel, over 500 kr missing after an approved return, and repair terms with handling fees. Trustpilot
- Product quality and listing accuracy are criticised. Reviewers report a cracked suitcase on its first trip, a broken tool bag handle, a failed e-bike motor, a 50-pack that held 6 items, and a single pack of noodles bought as a carton. Trustpilot
Summary written by AI from 51 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.8 / 5 | 65,358 | 16 Oct 2026 |
| Reviews.io | 2.0 / 5 | 1 | 16 Oct 2026 |
Delivery, returns
and support
How is CDON delivery?
Delivery experiences are mixed. Some customers report delivery in about three days. Others report parcels lost with PostNord, two-week waits with no shipping update, orders split into four parcels from three suppliers on four days, and a stated three-week lead time shown only after ordering. Some customers also report customs fees on items sent from outside the EU. Reviews.io has one 2018 review about an unshipped keyboard.
How do CDON returns work?
Customers report that returns depend heavily on the seller. Some say CDON helped when the seller did not respond and refunds came quickly. Others report paying return shipping of 100 kr, being unable to reach the seller for two months, partial refunds, and a refused cancellation under distance-selling rules. One reviewer describes repair terms with a handling fee. Return costs to sellers abroad, such as Poland, are a concern.
How is CDON customer support?
Support is the most divided theme. Many one-star reviews report no reply, repeated phone queues, chatbot loops and cases closed without a fix. Several four and five-star reviews report fast, helpful answers and a resolved case. CDON also confirms in a reply that the 'My pages' function has been removed, so order history is no longer shown the same way.
How is CDON quality?
Quality varies by seller, since CDON is a marketplace. Reviewers report weak materials, defects soon after purchase, items not matching the description, and unreliable goods from third-party sellers. Others are satisfied, for example with an exercise bike and a table in top condition. Reviews.io gives no quality information.
What customers say
about CDON
Sitter nu för fjärde gången i telefonkö med cdon som hänvisar till Mobilhörnan som enligt cdon ska ha ansvar då de gjorde utskicket.
Excellent customer service. I bought a kettle less than a year, it defects they refunded me with no hassle.
kundtjänst svarade hur snabbt som helst. Jag fick mitt bord SUPERSNABBT, tror det tog tre dagar MAX!
I've bought a keyboard but after 5 days it hasn't been shipped. I wrote to the customer service and they told me that the item is out of stock. But it was available when i purchased it.
nu har CDON tagit ansvar i frågan och givit mig ett tillgodohavande som motsvarar köpesumman.
Jag beställde en SSD-disk till ett bra kampanjpris via CDON (tredjepartssäljare). Ordern gick igenom och bekräftades, men kort därefter blev den avbokad.
Questions about
CDON
Is CDON legit?
CDON is a real, long-running marketplace with 65,358 Trustpilot reviews, and 58% of them are five-star. Its displayed rating is 2.8, and 20% of reviews are one-star. Complaints mostly concern third-party sellers, cancelled orders and slow support, not a failure to ship at all.
How long does CDON delivery take?
Customers report anything from about three days to several weeks. Some orders arrive fast, while others are split across sellers, lost in transit, or cancelled after one to two weeks. Check the stated delivery time per seller before ordering.
Can I return CDON products?
Customers report that returns are possible but depend on the seller. Some got quick refunds or help from CDON support. Others report paying return shipping, long waits, and partial refunds. Returns to sellers abroad can be costly.
Does CDON reply to bad reviews?
Yes. CDON replies to 81% of Trustpilot reviews, including most negative ones. Replies are polite and apologetic, usually mention that external sellers are involved, and point the customer to support. Several reviewers say the replies do not solve their problem.
Is CDON worth the price?
Some customers report good prices and satisfied purchases, such as a table and an exercise bike. Others report that low prices came with cancelled orders, weak quality or listing errors. Value seems to depend on the seller and the product.
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