Trust Score 71/100 · 6 sources · 694,969 reviews · updated 16 Oct 2026
Cdiscount reviews
In short
Is Cdiscount legit?
Cdiscount scores 4.1 out of 5 on Trustpilot from 288,467 reviews, 4.5 on the App Store from 290,376 ratings and 3.8 on Google Play from 115,318 ratings. Small or off-site sources are far harsher: Google Maps (head office listing) 1.7 from 759 reviews, Sitejabber 2.23 from 24 and Reviews.io 1.72 from 25. Praise centres on price, choice and easy ordering. Complaints centre on marketplace sellers, after-sales service and app problems.
Trust Score 71/100 from 694,969 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 694,969
As of 16 Oct 2026 · How we score
AI summary
Cdiscount scores 4.1 out of 5 on Trustpilot from 288,467 reviews, 4.5 on the App Store from 290,376 ratings and 3.8 on Google Play from 115,318 ratings. Small or off-site sources are far harsher: Google Maps (head office listing) 1.7 from 759 reviews, Sitejabber 2.23 from 24 and Reviews.io 1.72 from 25. Praise centres on price, choice and easy ordering. Complaints centre on marketplace sellers, after-sales service and app problems.
- Customers report low prices and a wide choice. Several reviews call prices competitive and say they find almost anything they want. Trustpilot
- Customers report fast, easy ordering and a simple site. On Trustpilot, 66.8% of ratings are 5 stars (192,816 of 288,467). Trustpilot
- Several customers report quick refunds on cancelled or lost parcels, and long-term repeat buying without problems. Trustpilot
- Some customers report fast delivery and good order tracking, and one says delivery has become faster over time. Trustpilot
- Some customers say the support team fixed a bad start, for example a supervisor calling back after an out-of-stock order. Google Play
- Marketplace sellers are the biggest source of complaints. Customers report that items bought as new arrived refurbished, that sellers refuse refunds, and that Cdiscount sides with the seller. Trustpilot
- After-sales service is described as slow or circular. Customers report being sent back and forth between Cdiscount, the seller and the manufacturer, and questions going unanswered. Trustpilot
- Customers report unwanted extras: a free Premium trial that renews at 29 euros a year, repeated pushes of the Cdiscount card, file fees on orders, and a subscription they did not notice. Google
- Delivery problems are reported: dates pushed back after ordering, parcels sent to a relay point instead of home, and orders with no news days after the promised date. Trustpilot
- On Google Play, 18.6% of ratings are 1 star (21,399 of 115,318). Many recent 1-star reviews say the app will not open or crashes, even after reinstalling. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.1 / 5 | 288,467 | 16 Oct 2026 |
| App Store | 4.5 / 5 | 290,376 | 16 Oct 2026 |
| Google Play | 3.8 / 5 | 115,318 | 16 Oct 2026 |
| 1.7 / 5 | 759 | 16 Oct 2026 | |
| Sitejabber | 2.2 / 5 | 24 | 16 Oct 2026 |
| Reviews.io | 1.7 / 5 | 25 | 16 Oct 2026 |
Delivery, returns
and support
How is Cdiscount delivery?
Delivery reports are mixed. Some customers report fast delivery and good tracking. Others report promised dates being moved after checkout, a freezer ordered on 7 October with no news by 15 October, parcels left at distant relay points, and a missing relay tracking email. The data gives no standard delivery time.
How do Cdiscount returns work?
Experiences vary. Some customers report refunds the next day or fast refunds on defective items. Others report that return costs were charged to them despite paid shipping, that a marketplace seller refused a refund, or that only part of the price was refunded (one case of 85%). Refund problems are mostly tied to marketplace sellers.
How is Cdiscount customer support?
Support gets divided feedback. A few customers praise a responsive team or a call back from a supervisor. More report slow or looping handling, a seller or manufacturer contact that goes nowhere, and unanswered questions. Customers on Sitejabber and Google Play say contact often has to go through social media. Sitejabber and Reviews.io have few reviews and mostly older ones.
How is Cdiscount quality?
Quality depends on the seller. Some customers call products good and say refurbished phones worked perfectly. Others report new-labelled phones arriving refurbished, counterfeits, a faulty new laptop after 20 days, and breakage insurance that refused claims. One customer says the product listing photos did not match the model.
What customers say
about Cdiscount
Livraison rapide. Emballage eco. Je trouve absolument TOUT ce que je cherche ici....Fabuleux!!!
service rapide et efficace, de puis des années que je commande sur cdiscount et aucun problème, remboursement rapide et efficace
Malgré un couac avec l’achat d’un téléphone portable qui ne fonctionnait pas correctement je garde une entière confiance à C Discount
tu achète une téléphone c'est marqué tout neuf. après quelques jours tu tombe sur un téléphone réconditionné
Contact SAV Laborieux et renvoie à LENOVO, pas de volonté de remplacer et rembourser par CDISCOUNT.
will automaticall charge you 29 euros every year without telling you.
Questions about
Cdiscount
Is Cdiscount legit?
Customers on high-volume sources mostly rate it well: 4.1 on Trustpilot from 288,467 reviews and 4.5 on the App Store from 290,376 ratings. Low scores appear on smaller sources (Sitejabber 2.23 from 24, Reviews.io 1.72 from 25, Google Maps head office listing 1.7 from 759). Some of those small-site reviews are unrelated spam about fund recovery services. The real risk customers describe is with marketplace sellers, not with orders failing to exist.
How long does Cdiscount delivery take?
The data gives no fixed time. Some customers report fast delivery, including repeat orders within a week. Others report delivery dates moved after ordering and a large appliance still missing eight days after the promised date. Delivery to a relay point is also a common source of complaints.
Can I return Cdiscount products and get a refund?
Customers report both outcomes. Some say a cancellation was refunded the next day or a lost parcel was refunded. Others say they were charged return fees, got only a partial refund, or were refused by a marketplace seller. Refund outcomes seem to depend heavily on the seller.
Does Cdiscount reply to bad reviews?
Yes on the main sources. The reply rate is 88.5% on Trustpilot and 64% on Google Play, 40% on Google Maps. Replies are polite but often point to Messenger, WhatsApp or a private message. Sitejabber and Reviews.io show no replies.
Is Cdiscount worth the price?
Many customers say prices are low and choice is wide. Some report extra costs: delivery fees on cheap furniture, file fees, a free Premium trial that renews at 29 euros a year, and breakage insurance that did not pay out. Checking the seller and the delivery cost before buying is the main lesson from reviews.
Ask the agent
about Cdiscount
Try one of these:
Sources
- 5192,816
- 451,753
- 312,022
- 25,329
- 126,547
Brand replied to 89% of reviews
As of 16 Oct 2026
- 560,631
- 417,832
- 38,321
- 23,566
- 121,399
Brand replied to 64% of reviews
As of 16 Oct 2026
- 5101
- 426
- 325
- 222
- 1585
Brand replied to 40% of reviews
Google Maps listing: CDISCOUNT - SIEGE SOCIAL
Rating data from Google · As of 16 Oct 2026
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