Trust Score 67/100 · 5 sources · 13,935 reviews · updated 16 Oct 2026
Calzedonia reviews
In short
Is Calzedonia legit?
Calzedonia scores 1.5 out of 5 on Trustpilot from 4,299 reviews, and 85.6% of those are one star. Reviews.io is also very low at 1.33 from 49 reviews. The Calzedonia app is rated 4.74 on the App Store (5,131 ratings) and 4.7 on Google Play (4,229), and a Google Maps store listing sits at 3.3 from 227 reviews. Customers praise store staff and product choice, and complain about refunds, return fees, customer service and a slow app.
Trust Score 67/100 from 13,935 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 13,935
As of 16 Oct 2026 · How we score
AI summary
Calzedonia scores 1.5 out of 5 on Trustpilot from 4,299 reviews, and 85.6% of those are one star. Reviews.io is also very low at 1.33 from 49 reviews. The Calzedonia app is rated 4.74 on the App Store (5,131 ratings) and 4.7 on Google Play (4,229), and a Google Maps store listing sits at 3.3 from 227 reviews. Customers praise store staff and product choice, and complain about refunds, return fees, customer service and a slow app.
- Customers report friendly, patient and helpful store staff. This is the most common praise on Trustpilot, with stores mentioned in Italy, Spain, Germany, France and the UK. A Google Maps reviewer also credits staff for helping with sizes. Trustpilot
- Customers on the app stores describe good value for money and a wide range. Google Play has 3,700 five-star ratings out of 4,229 (87.5%). Short comments mention swimwear, tights and socks. App Store
- Some online buyers report that orders arrived on time or fast. Others say the items matched the pictures and looked warm and well made. Trustpilot
- Customers who like the brand say they have bought for years and keep returning, especially for swimwear, tights and socks. Trustpilot
- Refunds that are late or never arrive. Trustpilot reviewers describe waiting one to three months after returning items, and say customer service gives vague replies. Reviews.io has similar reports, though many of those are older. Trustpilot
- Return fees and strict return rules. German Trustpilot reviewers report a 2.95 euro fee charged per return label, including on a combined parcel. Others say stores refused returns of sealed or unworn items, or offered vouchers instead of money. Trustpilot
- Unhelpful customer service. Customers report ignored emails, chats that close, repeated requests for the same proof and generic replies. Trustpilot
- A slow, buggy app. Many Google Play and App Store reviewers report freezing, crashes, lost carts, being logged out and failed registration or payment. Google Play
- Product quality that does not match the price. Customers report tights laddering on first wear, trousers that stretched within a week and fabric that bobbled after one wear. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.5 / 5 | 4,299 | 16 Oct 2026 |
| App Store | 4.7 / 5 | 5,131 | 16 Oct 2026 |
| Google Play | 4.7 / 5 | 4,229 | 16 Oct 2026 |
| 3.3 / 5 | 227 | 16 Oct 2026 | |
| Reviews.io | 1.3 / 5 | 49 | 16 Oct 2026 |
Delivery, returns
and support
How is Calzedonia delivery?
Delivery feedback is limited and mixed. A few customers report fast or on-time delivery. Reviews.io reviewers report awful delivery, a 12 day delay against a promised 3 to 5 days, and damaged parcels, but most of those reports are from 2023 and 2024. Customers also report orders cancelled or missing after payment was taken.
How do Calzedonia returns work?
Returns are the weakest area on Trustpilot. Customers report a paid return label of about 3 euros that is not clearly shown, fees deducted from refunds, and store refusals of items they say were sealed or unworn. Several say refunds took more than 30 days. The brand tells in-store buyers to return to a store with a receipt, and says defects can be claimed within two years.
How is Calzedonia customer support?
Customers report poor support. Trustpilot and Reviews.io reviewers describe repeated emails, closed chats, generic or automated answers and no resolution. App users report the same when registration emails or SMS codes never arrive. Store staff are often praised, but some Google Maps and Reviews.io reviewers describe rude or dismissive staff.
How is Calzedonia quality?
Quality opinions are split. App store reviewers praise quality for the price, especially swimwear. Trustpilot and Reviews.io reviewers say tights and stockings ladder or tear after one wear, and some say quality is falling while prices rise. Others report worn or bobbled trousers and tracksuits, and a see-through bikini top when wet.
What customers say
about Calzedonia
Top Beratung! Mitarbeiterin hat sich sehr viel Mühe gegeben! Da hat Einkaufen viel Spaß gemacht!
Bikini vor zwei Monaten zurückgeschickt. Bestätigung erhalten, Geld über PayPal zurück zu bekommen. Geld allerdings immer noch ausständig.
Every page takes forever to load and will stop responding, item images will load full screen when you didn't select them, quantities in cart don't stack
Super negozio Ottimo rapporto qualità prezzo
The quality is declining while the prices keep going up.
this store stands out because of its incredibly kind and helpful staff. They take the time to help customers find the right size
Questions about
Calzedonia
Is Calzedonia legit?
Calzedonia is a real fashion retailer with stores in many countries, and reviews mention shops in Italy, Spain, Germany, France, the Netherlands and the UK. Trust is mixed. Trustpilot is 1.5 out of 5 from 4,299 reviews, with refund and customer service complaints. The apps are rated about 4.7. Customers report real products and working stores.
How long does Calzedonia delivery take?
The data gives no firm delivery time. Some customers report fast or on-time delivery. Reviews.io reviewers describe delays, including one order that shipped after about 12 days instead of 3 to 5. Most of those reports are from 2023 and 2024.
Can I return Calzedonia tights and swimwear?
Returns are possible by post or in store, but customers report friction. Some report a return label fee of about 2.95 euros and slow refunds. Others report stores refusing items they say were sealed or unworn. The brand says in-store purchases go back to a store with a receipt.
Does Calzedonia reply to bad reviews?
Yes, often. The reply rate is 79.5% on Trustpilot and 96.9% on Google Play. It is 40% on Google Maps and 0% on Reviews.io. Replies are polite and templated, and usually ask the customer to email or accept a private message. Customers say the problem often stays unsolved.
Is Calzedonia worth the price?
Opinions are split. App store reviewers describe good value for money, especially for swimwear. Trustpilot and Reviews.io reviewers say tights and stockings tear or ladder quickly and quality is not worth the price. Several mention that the brand has become more expensive.
Ask the agent
about Calzedonia
Try one of these:
Sources
- 5295
- 452
- 367
- 2203
- 13,682
Brand replied to 80% of reviews
As of 16 Oct 2026
- 53,700
- 4211
- 3105
- 20
- 1211
Brand replied to 97% of reviews
As of 16 Oct 2026
- 580
- 449
- 322
- 210
- 166
Brand replied to 40% of reviews
Google Maps listing: Calzedonia
Rating data from Google · As of 16 Oct 2026
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