Trust Score 88/100 · 4 sources · 51,707 reviews · updated 16 Oct 2026
Butternut Box reviews
In short
Is Butternut Box legit?
Butternut Box scores 4.8 out of 5 on Trustpilot from 50,360 reviews, and about 91% of those are five stars. The App Store shows 4.37 from 871 ratings and Google Play shows 3.58 from 470, and those two mostly judge the app and delivery. Reviews.io has only 6 reviews, all five stars, so it adds little.
Trust Score 88/100 from 51,707 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 51,707
As of 16 Oct 2026 · How we score
AI summary
Butternut Box scores 4.8 out of 5 on Trustpilot from 50,360 reviews, and about 91% of those are five stars. The App Store shows 4.37 from 871 ratings and Google Play shows 3.58 from 470, and those two mostly judge the app and delivery. Reviews.io has only 6 reviews, all five stars, so it adds little.
- Dogs eat the food eagerly. Many reviewers describe fussy eaters, rescue dogs and older dogs that now clear the bowl and lick it clean. Trustpilot
- Digestion and coat improvements are reported often. Reviewers describe firmer stools, fewer tummy upsets, less itching and shinier coats after switching from kibble. Trustpilot
- Variety and flexibility are liked. Reviewers say it is easy to change recipes, move or pause deliveries and adjust portions through the website or app. Trustpilot
- Some reviewers praise helpful support staff. One reports a call back to fix a problem, and another thanks a named team member for sorting an order change. Trustpilot
- Long term loyalty is common. Many Trustpilot and App Store reviewers say they have fed Butternut Box for several years and that their vets approve. Trustpilot
- Delivery problems are the biggest complaint in app store reviews. Reviewers report late boxes, boxes left outside in hot weather, partly defrosted food, torn boxes and missing deliveries. Several link this to a change of courier. App Store
- Price is a common worry. Reviewers say it is expensive for larger dogs, that discounts go to new subscribers, and that the price rises after the first discounted boxes. Trustpilot
- Support is hard to reach. Reviewers say an AI chat assistant stands in for staff and that human replies can take 24 hours or more. App Store
- The app has technical faults. Google Play and App Store reviewers report crashes on opening, login failures, and settings that do not update. Google Play
- Some reviewers report billing problems. They say they were charged after cancelling, charged twice, or sent a box they thought they had cancelled. Others report pushy sales calls. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.8 / 5 | 50,360 | 16 Oct 2026 |
| App Store | 4.4 / 5 | 871 | 16 Oct 2026 |
| Google Play | 3.6 / 5 | 470 | 16 Oct 2026 |
| Reviews.io | 5.0 / 5 | 6 | 16 Oct 2026 |
Delivery, returns
and support
How is Butternut Box delivery?
Delivery is mixed. Some Trustpilot reviewers say deliveries are punctual and well packaged, and one Italian reviewer says the new insulated packaging is less effective. App Store reviewers from June to October 2026 report late evening drops, boxes left outside, defrosted packs and missing boxes, often after a courier change. One Trustpilot reviewer reports missing packs on two of three large orders. The data gives no exact transit times.
How do Butternut Box returns work?
The data says little about a formal returns policy for this food. The closest signals are refund and cancellation problems. Reviewers report being charged after cancelling, with amounts such as £70 and €92.46 mentioned, and one reports a double charge with no refund. Several others say pausing or moving a box is easy. These are individual reports, not a pattern with counts.
How is Butternut Box customer support?
Support gets mixed reviews. Some Trustpilot and App Store reviewers say the team solved problems quickly, and one says the team phoned to fix an error. Others, mainly on Google Play and the App Store, say the AI assistant blocks access to a person, replies are slow, and one app crash report went unanswered. Two Trustpilot reviewers also describe repeated, pushy sales calls.
How is Butternut Box quality?
Food quality is the strongest theme. Reviewers describe human grade looking meals, clean bowls and better digestion, and some say vets approve. Complaints are fewer. One reports pouches weighing about 470 to 480 g instead of 500 g, one says carrot content has increased, and another says the food upset the dog's stomach. One App Store reviewer blames the Yonks bars for a £6k dental bill. That is a single report.
What customers say
about Butternut Box
I told the guy im unwell on Tuesday and then they called me yesterday (I didn't answer) as was in hospital and then just now had my third call
i rescued a under weight lurcher with a very sensitive stomach since using butternut box he has put on 2kg and has firm poo really recommend.
my dog loves it, but the deliveries are late or just don’t turn up.
The application didn't work at all to unsubscribe the the order! And I have to pay €92.46 for something I don't need.
My dog loves the food but it's super expensive as he's a bigger dog and there's no benefits to keeping the subscription directly with Butternut.
Since switching to Butternut Box, she’s no longer smelly and her poos are consistently firmer.
Questions about
Butternut Box
Is Butternut Box legit?
Reviews suggest yes. Trustpilot shows 4.8 out of 5 from 50,360 reviews, and about 91% are five stars. Only about 1.9% are one star. Many reviewers have used it for years. Complaints centre on delivery, price, billing and support access.
How long does Butternut Box delivery take?
The data gives no standard transit time. Reviewers choose a delivery day and some say boxes arrive on time. Others report late or missed deliveries, especially from June to October 2026, with food partly defrosted in hot weather.
Can I cancel or pause Butternut Box?
Many reviewers say pausing, moving or changing a box is easy. Some report problems cancelling. One Google Play reviewer says a second box was sent after cancelling, and an App Store reviewer says £70 was taken after cancelling. These are individual reports.
Does Butternut Box reply to bad reviews?
Sometimes. On Trustpilot the reply rate in the sample is 10.5%, with polite, personal replies that offer direct follow up. Google Play and Reviews.io show a 0% reply rate. No App Store reply rate is available.
Is Butternut Box worth the price?
Opinion is split. Many reviewers say their dogs eat better and have healthier coats and digestion. Others call it expensive, especially for large dogs, and complain that prices rise after the introductory discounts. Some cut costs by mixing it with biscuits or changing delivery frequency.
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