Trust Score 78/100 · 3 sources · 4,485 reviews · updated 16 Oct 2026
ButcherBox reviews
In short
Is ButcherBox legit?
ButcherBox holds 4.2 out of 5 on Trustpilot from 4,220 reviews, with about 63% five-star and 14% one-star. BBB shows 3.96 from 248 reviews, a grade of A+, and 218 complaints in the last 3 years. Sitejabber shows 2.94 from only 17 reviews, so it is a weak signal.
Trust Score 78/100 from 4,485 public reviews across 3 sources, updated 16 Oct 2026. How we score
- Rating sources
- 3
- Ratings counted
- 4,485
As of 16 Oct 2026 · How we score
AI summary
ButcherBox holds 4.2 out of 5 on Trustpilot from 4,220 reviews, with about 63% five-star and 14% one-star. BBB shows 3.96 from 248 reviews, a grade of A+, and 218 complaints in the last 3 years. Sitejabber shows 2.94 from only 17 reviews, so it is a weak signal.
- Reviewers report high meat quality, especially grass-fed beef, steaks and ground beef. Many Trustpilot five-star reviews cite taste and cuts. Trustpilot
- Several long-term members say they have bought for years with only a few problems. Those problems were fixed quickly. Trustpilot
- Reviewers report boxes arriving frozen solid with good packaging. Some Trustpilot reviews from 2026 praise newer shipping materials during hot weather. Trustpilot
- Some reviewers say the support team answered the phone quickly and sent replacement boxes right away after thawed deliveries. BBB
- Reviewers like the convenience, the flexible ordering, the variety of cuts, and the animal welfare sourcing. Trustpilot
- Boxes arriving thawed or warm with the dry ice gone is the most common complaint. Reviewers link it to late carrier delivery and hot weather. Many report throwing out $150 to $300 of food. Trustpilot
- Reviewers report support that is hard to reach. Complaints describe 10 to 20 minute phone holds that end in a disconnect, plus unanswered emails and an unavailable chat. BBB
- Missing items, wrong items and orders sent to the wrong address are reported often. Reviewers say fixes are slow or only come as credits. BBB
- Reviewers report trouble cancelling and charges for boxes they did not want. Others say free steak and bacon promotions did not show up or the price rose after one month. BBB
- Some reviewers say cuts are getting smaller, packaging is often torn, and a few say meat smelled rotten or off. Some call the price too high for what they received. Trustpilot
Summary written by AI from 117 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.2 / 5 | 4,220 | 16 Oct 2026 |
| Sitejabber | 2.9 / 5 | 17 | 16 Oct 2026 |
| BBB | 4.0 / 5 | 248 | 16 Oct 2026 |
Delivery, returns
and support
How is ButcherBox delivery?
Delivery is the weakest point in recent reviews. Reviewers report late boxes, 8 PM to 10 PM drop-offs, boxes left at the wrong building, and meat thawed on arrival. Heat waves in summer 2026 are mentioned often. Carriers named are LaserShip OnTrac, FedEx and UPS. Other reviewers report on-time boxes that arrived frozen solid. The sample leans toward problems.
How do ButcherBox returns work?
Reviewers report that the usual remedy is a replacement or an account credit, and many say they wanted a cash refund instead. Several say a refund only came after a bank dispute or a BBB complaint. Cancelling is a repeated pain point. Reviewers describe not finding the cancel option, not being able to locate their account, and being charged after asking to cancel.
How is ButcherBox customer support?
Reviews are split. Many recent BBB and Trustpilot reviewers report phone holds that end in a disconnect, emails that go unanswered for weeks, and chat that is unavailable. One brand reply admits higher than normal contact volume. Other reviewers report quick phone answers, fast replacement boxes and helpful agents. Older Sitejabber reviews are also mixed.
How is ButcherBox quality?
Quality praise is strong overall, especially for grass-fed beef, steaks and chicken. Complaints include thinner or smaller cuts, gristly steak tips, freezer burn, torn packaging, and a few reports of rotten or foul-smelling meat. Several long-term members say quality has slipped lately. Sitejabber has few reviews, so its quality view is thin.
What customers say
about ButcherBox
I've been with them for over a year now I think. 5 stat rating and i really appreciate them.
We recently received a box that had been out for delivery for six days (historically 1-2 days). Dropped on our porch at 3am. Dry ice gone and warm meat. $212 worth of meat thrown out.
The shipment arrived a day late, all the dry ice was gone, all my meat was thawed out.
The 100% grass fed beef consistently tastes great and is of high quality.
They took my money Dec 30th and said my order would arrive Dec 31st to Jan 3rd It's Jan 6th no box.
When I had a problem with with product that was fully defrosted there is a phone number to call. Its answered even on Sunday quickly.
Questions about
ButcherBox
Is ButcherBox legit?
Yes, it is a real company that delivers meat. Trustpilot shows 4.2 from 4,220 reviews, and BBB shows an A+ grade. BBB also lists 218 complaints in 3 years, mostly about delivery, support and cancellation. Sitejabber shows 2.94 from only 17 reviews.
How long does ButcherBox delivery take?
Reviewers report anything from on-time delivery in 1 to 2 days to boxes that took 4 to 6 days. A BBB reviewer cites a stated timeline of shipping within 14 days of billing. Late boxes are linked to thawed food, and several reviewers report late-evening drop-offs.
Does ButcherBox arrive frozen?
Often, but not always. Many reviewers report boxes frozen solid, and some praise newer packaging. Many others report melted dry ice and warm or thawed meat, especially in summer heat or after late deliveries.
Does ButcherBox reply to bad reviews?
Yes, in part. Replies appear on about 50% of BBB reviews, 22% of Trustpilot reviews and 6% of Sitejabber reviews. They are polite and templated, and often say the issue has been resolved or a refund or replacement was issued.
Is ButcherBox worth the price?
Reviewers who praise it cite meat quality, convenience and specials. Others call it pricey, especially when cuts are smaller or a box arrives thawed. Several mention that promotional free items did not appear or that the price rose after one month.
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